Note fondée sur 36 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
4,0 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Markesan
Publié le 5 juin 2024
The room was updated very nicely.
Commentaires de Gestion de l’hôtel
6 juin 2024 par Sophia CSR, Gestion de l’hôtel
Hi Paul,It's wonderful to hear that you enjoyed the nicely updated room. We strive to provide a comfortable and modern environment for our guests. We look forward to welcoming you back for another great stay!
par un voyageur
Publié le 13 mars 2024 sur Expedia
Needs to be cleaned better and staff nicer. For a Monday it was a little noisy. Waiting on my deposit to be returned back also
Commentaires de Gestion de l’hôtel
14 mars 2024 par Sophia CSR, Gestion de l’hôtel
Hi Lisa,Thank you for sharing your feedback. We apologize for any shortcomings in cleanliness and service during your stay. Rest assured, we are addressing these issues with our team to ensure a better experience for our guests. Regarding the deposit, please call up the property for further assistance.
par un voyageur
Publié le 12 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 mars 2024 par Sophia CSR, Gestion de l’hôtel
Hi Paulina,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.
par un voyageur
Not so great
Publié le 11 mars 2024 sur HotelsDoor had no safety lock, shower didnt work well at all, room had a weird smell.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It's disappointing to hear about the issues with the door safety lock, the shower, and the unusual smell in the room. Your feedback is important to us, and we will address these issues promptly to ensure a better experience for our guests in the future. Thank you for bringing these matters to our attention.
par un voyageur
Publié le 10 mars 2024 sur Expedia
It was cleaned and smelled very clean as well. Beds are very uncomfortable tho.
Commentaires de Gestion de l’hôtel
11 mars 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jessica,I am happy to hear that you found the hotel to be clean and fresh during your stay. We appreciate your positive feedback on our cleanliness standards. However, we regret for any discomfort you experienced with the beds. Your feedback is valuable to us, and we'll address this issue to ensure a more comfortable stay for our guests in the future.
par un voyageur
Publié le 10 mars 2024 sur Expedia
The outside appearance of the hotel appeared unkempt. Inside it was obvious some “redo” had occurred and the contractors did a terrible job with painting and utility doors. Our room was dusty and bathroom floor sticky. We compliment on the mattress choice for it was very comfortable. The entrance door at the far end of the building wasn’t secure. The door wasn’t locked and in fact the panic bar was broken. On our second night, we returned to the hotel and neither one of our room keys would work. We graciously thanked the young woman at the front desk who came to our rescue! I’m sorry but we don’t plan to return to this hotel.
Commentaires de Gestion de l’hôtel
11 mars 2024 par Sophia CSR, Gestion de l’hôtel
Hi Pam,We appreciate your detailed feedback regarding your recent stay at our hotel. Your comments have been shared with our management team to address these concerns immediately and ensure that all areas of the hotel meet our guests' expectations. We're glad to hear that you found the mattress comfortable and that our staff was able to assist you promptly when needed. However, we regret to hear that your overall experience fell short of what you deserved. We hope for the opportunity to make it up to you in the future.
par un voyageur
Publié le 8 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 mars 2024 par Sophia CSR, Gestion de l’hôtel
Hi Sherita,Your favorable rating is highly appreciated, and we are dedicated to achieving complete guest contentment. Your input and suggestions for your upcoming visits are always encouraged, as they contribute to enhancing our offerings. We eagerly anticipate the chance to assist you once more on your next stay.
par un voyageur
Publié le 4 mars 2024 sur Expedia
First let’s get this out of the way I find it impossible to believe this is a 7.6 hotel is currently showed on Expedia. There is some mid range hotels that are considerably nicer. They don’t have seven point sixes.
First, let me say I appreciate budget hotels I understand what they are. I understand not going to be in pristine condition and upkept as much as a mid rang or high-end hotel.
However, after reading the reviews and my personal experience, I don’t think that I would return, even if it were cheaper. The bathroom door is coming off the hinges there is a hole punched in the wall. The microwave appears to be melted from the outside, the air conditioner has broken buttons. You can’t even see what you’re doing with it the sheets have some kind of liquid stain on that seems to dry but left a mark.
This isn’t the hotels fault, but there are several abandoned buildings which appear to have homeless people living outside of. No judgments, however, typically that type of environment brings unsafe conditions.
I informed the front desk of the damage in the room and they just slightly acknowledged it. I didn’t complain and told them I was happy to still stay. I just did not want to be financially responsible for these damages. I almost feel like I’m being set up to pay repairs.
Again, I don’t expect perfection but how many rooms in the hotel do you have to have the same damages that you can’t seem to fix. It seems like the owner are hanging on a thread financially.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Kevin, Gestion de l’hôtel
Dear Mr. Jeff,Thank you for taking the time to share your feedback with us, I am very disappointed and sorry to hear and learn about your experience with room conditions and room cleanliness.We always strive for the best customer experience and satisfaction, customer opinion is very important to us and it always help us tremendously in improving our service for the best customer (guests) experience during the stays.Please be assured that your concerns and feedback will be addressed appropriately and it has already shared with housekeeping and maintenance department to prevent similar situations from happening in the future.Please accept our sincere apologies for the inconvenience. We appreciate your business with us.Thank you so much,Have a great day!Super 8 Merrillville, IN
par un voyageur
Good Location
Publié le 1 mars 2024 sur HotelsThe bed was comfortable. Easy to get around area from this location. The breakfast is a joke, 2 types cold sugared cereal, small bite size donuts,.and juice and coffee. We wound up at a near by Bob Evans. Family across the hall appeared to have 2 rooms and yelled in the hall to talk to each other. We were less than 60 feet from front desk yet nothing was said to them when being excessively loud at midnight. Parking lot on north side of building was not salted leaving it dangerous to get.to the car. They bottom sheet had what appeared to be grease stain on it and the blanket.had a couple of burn holes in it. There were no knob hangers to say no service so twice in one day there was a knock and staff opened the door before we could reply. Over all a place to get a little rest between sitting with my brother in the hospital. We will not stay again.. Also.charged $25 dog fee that they had not quoted at booking eventhough.we stated up front we had a 20 pound dog with us.
Commentaires de Gestion de l’hôtel
2 mars 2024 par Sophia CSR, Gestion de l’hôtel
Hi Richard,Thank you for sharing your experience with us, and we apologize for falling short of your expectations. We're glad you found the bed comfortable and appreciated the convenient location. However, we're sorry to hear about the issues you encountered during your visit. Your concerns have been noted, and we will take immediate action to address them and prevent similar occurrences in the future. Hope you will consider giving us another chance to exceed your expectations.
par un voyageur
Publié le 28 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 mars 2024 par Sophia CSR, Gestion de l’hôtel
Hi Demetrius,A hearty thanks for your wonderful rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
