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La Citadelle Hotel Metz - MGallery Collection

4.0 star property
Family-friendly 4-star hotel near Centre Pompidou-Metz

Choose dates to view prices

Photo gallery for La Citadelle Hotel Metz - MGallery Collection

Staircase leads to an upper level, with a seating area and a large abstract painting.
Experience the hotel's elegant lobby, featuring a high ceiling, comfortable seating areas, and a reception desk.
Experience the serenity of this historic building, surrounded by lush gardens and tranquil outdoor spaces.
Relax in a spacious room with a large bed, bench seating, and a window offering a view of the surrounding landscape.
Relax in style on this beautifully maintained patio, featuring arched windows and a symmetrical facade, complete with comfortable seating and shade.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk
  • Laundry
  • Housekeeping

Explore the area

Map
5 Avenue Ney, Metz, Moselle, 57000
  • Metz Cathedral
    ‪11 min walk‬
  • Centre Pompidou-Metz
    ‪15 min walk‬
  • Porte des Allemands
    ‪17 min walk‬
  • Metz (ETZ-Metz - Nancy - Lorraine)
    ‪26 min drive‬

Room options

View all photos for Deluxe Twin Room, 1 Double or 2 Twin Beds

Relax in comfort with a large bed, flat-screen TV, and a desk for work or relaxation.

Deluxe Twin Room, 1 Double or 2 Twin Beds

9.8 out of 10
Exceptional
(16 reviews)
  • 35 sq m
  • Park view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite, 1 King Bed (Palace View)

Relax in a spacious room with a large bed, bench seating, and a window offering a view of the surrounding landscape.

Junior Suite, 1 King Bed (Palace View)

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 1 Double or 2 Twin Beds

Relax in a stylish room with a neatly made bed, desk, and artwork.

Superior Twin Room, 1 Double or 2 Twin Beds

9.6 out of 10
Exceptional
(21 reviews)
  • 25 sq m
  • Park view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

About the area

Metz

Metz-Centre – Ancienne Ville stay.With a stay at this Metz-Centre – Ancienne Ville hotel, you'll be within half a mile (1 km) of Metz Cathedral and 2 miles (3 km) of Porte des Allemands. Centre Pompidou-Metz is within 2 miles (3 km) and Walygator Park is within 12 miles (20 km).

What's nearby

  • Place de la Republique - 3 min walk - 0.3 km
  • Metz Cathedral - 11 min walk - 0.9 km
  • Metz Christmas Market - 11 min walk - 0.9 km
  • Centre Pompidou-Metz - 15 min walk - 1.3 km
  • Porte des Allemands - 17 min walk - 1.5 km

Getting around

  • Metz Station - 11 min walk
  • Metz (ETZ-Metz - Nancy - Lorraine) - 29 min drive

Restaurants

  • ‪Fox Coffee - ‬6 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Brasserie Rep - ‬4 min walk
  • ‪La Taverne Karlsbräu - ‬4 min walk
  • ‪Vert et Noir - ‬5 min walk

About this property

La Citadelle Hotel Metz - MGallery Collection

Family-friendly 4-star hotel near Centre Pompidou-Metz
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A library, multilingual staff, and gift shops/newsstands are also featured at the family-friendly La Citadelle Hotel Metz - MGallery Collection. Parking is available for a fee.

This 4-star Metz hotel is smoke free.

  • 1 building
  • 68 guestrooms or units
  • 3 levels
  • Meeting rooms
  • Built in 1569
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Pool or billiards table
  • Library
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
La Citadelle Hotel Metz - MGallery Collection offers 68 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Plasma televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, French, German, Italian, Spanish

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (EUR 18 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; EUR 25 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Books
  • Library
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Plasma TV with premium cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must provide a valid photo identity card.

Access methods

Staffed front desk

Pets

  • Pets: EUR 20.00 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 15.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.64 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 25 per person
  • Self parking fee: EUR 18.00 per night (in/out privileges)
  • Pet fee: EUR 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Citadelle Hotel Metz
Citadelle Metz
Citadelle Metz Hotel
Hotel Citadelle Metz
Hotel Metz Citadelle
La Citadelle Metz
Metz Citadelle
Metz Hotel Citadelle
La Citadelle Hotel Metz
Hotel Citadelle Metz M Gallery
Hotel Citadelle M Gallery
Citadelle Metz M Gallery
Citadelle M Gallery
Citadelle Metz Mgallery Metz
Hotel La Citadelle Metz-MGallery Metz
Hotel La Citadelle Metz-MGallery Hotel
Hotel La Citadelle Metz-MGallery Hotel Metz
Hôtel La Citadelle Metz MGallery By Sofitel

La Citadelle Hotel Metz - MGallery Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 447 out of 670 reviews
Rating 8 - Good. 159 out of 670 reviews
Rating 6 - Okay. 45 out of 670 reviews
Rating 4 - Poor. 11 out of 670 reviews
Rating 2 - Terrible. 8 out of 670 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel in a restored historical military building. Our room had a beautiful view of the park. The beds were super comfortable and the lotions and soaps were luxurious.
Stayed 2 nights in Apr 2025

10/10 Excellent

Michael, Santa Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great location, surrounded by historic buildings and walkable green space!
Stayed 2 nights in May 2025

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Metz

Lovely hotel and staff. Room was great and had everything you’d need. Lots of bars shops etc nearby. Definitely stay again
Stayed 9 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

ODED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

High standard room

High standard room space full and comfortable with room amenities of high quality
Stayed 1 night in Apr 2025

10/10 Excellent

Kyunghwan

Stayed 2 nights in Apr 2025

8/10 Good

Rebecca, Waxhaw

Travelled with partner
Liked: Cleanliness, staff & service
Perfect spot in Metz between old town and new. Very walkable. Beautiful grounds. Only complaint was AC. Called down to front, but still unable to cool. Thankfully it was a pleasant night so we could open a window. Gave great recommendations on dinner and a coffee shop in AM.
Stayed 1 night in Apr 2025

8/10 Good

PHILIPPE

Stayed 2 nights in Mar 2025

10/10 Excellent

antoine

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing hotel
Stayed 1 night in Mar 2025

10/10 Excellent

mohamed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Antoine

Stayed 1 night in Jan 2025

10/10 Excellent

Sabrina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Dmitry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and modern, heatingin our room could be better, it was cold weather
Stayed 1 night in Dec 2024

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 jours à Metz

Hôtel idéalement situé pour visiter Metz qui est une ville magnifique. Tout le personnel est d une gentillesse extrême et très serviable.
Stayed 3 nights in Oct 2024

10/10 Excellent

robert

Stayed 3 nights in Oct 2024

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

patary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

N.

Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very good, nice large room on first floor with views of the park opposite
Stayed 2 nights in Sep 2024

10/10 Excellent

Ari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent except there were no USB ports to charge things
Stayed 2 nights in Sep 2024

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was very helpful. The hotel is in easy walking distance to the town. We arrived at 5 pm and managed to get the last parking space. Other cars were parked over the cycle lane. We would have liked to have been able to reserve a space in advance since we had driven from Italy and parking in Metz itself would have been difficult. We hope to return again and see more of the town.
Stayed 1 night in Sep 2024

8/10 Good

MICKAEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

Éviter la chambre à côté de l ascenseur

Ma chambre était au premier étage à côté et l ascenseur , du coup j’avais droit au bas et vient jusqu’à 23 h et de nouveau le matin à 6 h30 … dommage le literie est vraiment agréable , la chambre spacieuse , le petit déjeuner sympa
Stayed 1 night in Sep 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Very smart. Lovely
Stayed 1 night in Aug 2024

6/10 Okay

Martin

Liked: Property conditions & facilities
Excellent food in the evening. Very poor service at breakfast with no-one explaining the system. We were offered coffee as we sat diem for breakfast but after 20 mins still none had appeared. The car park is not secure. Two sets of guests in the night we were there had items stolen from their cars. Be aware if you have heavy luggage that there are two short flights of steps to reception and the small lift for wheelchairs was broken, Altogether not good value for money.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
The breakfast including service was worse than last stay
Stayed 2 nights in Aug 2024