Ratings based on 2,844 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from EALING
Posted Apr. 15, 2024
One the best hotel in Mexico City.
Front desk was helpful Jesus was very professional.
Comment from Hotel Management
Apr. 15, 2024 by Adriana Fuentes servicio al huésped , Hotel Management
Estimado huésped, agradecemos su preferencia por el hotel Barceló México Reforma, así como su calificación positiva, gracias por compartirla.
by A traveller
Posted Mar. 5, 2024
Comment from Hotel Management
Mar. 25, 2024 by Adriana Fuentes servicio al huésped , Hotel Management
Estimado huésped, agradecemos su preferencia por el hotel Barceló México Reforma, así como su calificación positiva, gracias por compartirla.
by A traveller
Posted Feb. 9, 2024
Comment from Hotel Management
Feb. 12, 2024 by Adriana Fuentes servicio al huésped , Hotel Management
Le agradecemos por compartir su calificación sobre nuestro hotel Barceló México Reforma, nuestro principal objetivo es asegurarnos de seguir ofreciendo experiencias inolvidables a nuestros huéspedes.CordialmenteAdriana FuentesCalidad y servicio al huésped.
by A traveller
Barceló is the best
Posted Feb. 6, 2024 on HotelsBarceló is an amazing hotel. From the staff professionalism to the cleanliness to the efficiency it was a perfect 10.
Comment from Hotel Management
Feb. 7, 2024 by Adriana Fuentes servicio al huésped , Hotel Management
Dear guest, thank you for reviewing your recent stay in our Barceló México Reforma Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.CordiallyAdriana Fuentes Quality and guest Service
by A traveller
Posted Feb. 6, 2024 on Expedia
They need more cleanup the rooms
Comment from Hotel Management
Feb. 7, 2024 by Adriana Fuentes servicio al huésped , Hotel Management
Dear Mr. Armando, we greatly appreciate the time taken to rate your recent experience at our hotel, at Barceló we always strive to exceed our customers' expectations. Your rating will help us achieve that goal.CordiallyAdriana Fuentes Quality and guest Service
by A traveller
great place
Posted Feb. 6, 2024 on Hotelsgreat location, clean and very friendly staff. walking distance to centro historico, bellas artes and torre latino. will stay there again
Comment from Hotel Management
Feb. 7, 2024 by Adriana Fuentes servicio al huésped , Hotel Management
Dear Mr. Carlos, it is always nice to know that we were able to make your stay more than pleasant. We appreciate the rating you gave us. We look forward to your visit again."
by A traveller from Thornhill
Posted Feb. 6, 2024 on Expedia
All-in-one convenient hotel that offers all needed services under one roof.
Comment from Hotel Management
Feb. 6, 2024 by Adriana Fuentes servicio al huésped , Hotel Management
Dear Mr. Igor, it is always nice to know that we were able to make your stay more than pleasant. We appreciate the rating you gave us. We look forward to your visit again.CordiallyAdriana FuentesGuest Service
by A traveller
Posted Feb. 5, 2024 on Expedia
Great staff
Comment from Hotel Management
Feb. 6, 2024 by Adriana Fuentes servicio al huésped , Hotel Management
Dear Mr. José, we thank you in advance for your preference at our Barceló México Reforma hotel. We are delighted with your recent visit and your positive rating, it is wonderful to know that we were able to meet your expectations.CordiallyAdriana FuentesQuality and guest service
by A traveller from York
Posted Feb. 5, 2024 on Expedia
Excellent location and views of the city and the staff are so friendly. Can’t beat this hotel
Comment from Hotel Management
Feb. 5, 2024 by Adriana Fuentes servicio al huésped , Hotel Management
Dear Mr. Jonathan, thank you for reviewing your recent stay in our Barceló México Reforma Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.CordiallyAdriana FuentesQuality and guest service
by A traveller
Firts time of bad service
Posted Feb. 5, 2024 on HotelsI am very disapointed this time, when I arrived I ask for upgrade, the lady in frondesk did no check, just said is no room available, them another guess ask the same question, the duy whoa was attending them went to check and the gues got upgrate, is the first time also the lay was very rude tin her maners
Comment from Hotel Management
Feb. 5, 2024 by Adriana Fuentes servicio al huésped , Hotel Management
Dear Miss. Andrea, we sincerely regret the disappointment with your stay at our Barceló México Reforma hotel. Likewise, we would like to thank you for sharing your opinion, as it helps us identify areas for improvement and act immediately in order to improve our customers' experience. Your opinions are importance to ensure compliance with our service standards at all times. We are sorry that some aspects of your stay did not meet our usual service standards and that you did not fully enjoy your experience at our hotel. Please accept our sincerest apologies. We hope you can give us the opportunity to visit us again to improve your expectations and make your stay with us a perfect moment of relaxation.
