I recently stayed at this hotel and overall had a comfortable experience. However, I was disappointed by the confusion around the breakfast policy.
At the start of my stay, a staff member said it was fine to bring breakfast to my room. A few days later, a kitchen worker told me I wasnât allowed toâunless it was outside food I bought myself. I explained that breakfast was included in my booking, but he said it was complimentary.
I spoke with the manager, who said I could only take coffee and bread to the room, not the full breakfast, due to concerns about insects. Oddly, outside food is allowed, which doesnât make much sense. There were also no signs about this policy.
This inconsistency was frustrating and couldâve been avoided with clearer communication. Aside from that, the hotel was clean and staff were polite. I hope they work on making their policies more clear for future guests.
We spent most of our day exploring the city. When it came time to rest, this hotel didnât disappoint. It was a clean establishment and the beds were comfortable. Pretty peaceful. We also loved that the company we booked a hot air balloon ride for, had a stop at this hotel.
Enjoyed our stay. The room was spacious enough for 4 people. It this close to Basilica. We walked down the camellĂłn for a good 30 minutes with a good pace. Felt safe and the walk was worth it. Staff was friendly and helpful.