Ratings based on 1,534 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 2, 2024 on Hotels
The stay was mostly good, the staff is amazing and takes care of issues that come up right away.
Comment from Hotel Management
Feb. 3, 2024 by Guest Service Manager, Hotel Management
Dear Juan, We are glad to hear that our team provided you with an excellent service. We will make sure that they receive your feedback. Thank you for your kind words, best regards!
by A traveller
Posted Feb. 1, 2024 on Expedia
Excellent location , the restaurant and the customer services !! I strongly recommend it !!!
Comment from Hotel Management
Feb. 2, 2024 by Guest Service Manager, Hotel Management
Dear Nadia, Thank you for taking the time to share your experience with us. We are very happy to know that we managed to make your stay enjoyable. We look forward to seeing you soon.
by A traveller
Posted Jan. 29, 2024 on Expedia
Hotel was great and convenient that was inside of a mall
Comment from Hotel Management
Jan. 29, 2024 by Guest Service Manager, Hotel Management
Dear Angel, we are very grateful that you have taken the time to share your opinion with us. It is a pleasure to have been your hosts. Come back soon!
by A traveller
Posted Jan. 28, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Guest Service Manager, Hotel Management
Dear Allen, thank you for your review and for choosing our hotel. We are pleased that you enjoyed your stay and look forward to having you as a guest at our hotel again.
by A traveller
Posted Jan. 28, 2024 on Hotels
Everything was excellent, super clean, and comfortable I'm very satisfied
Comment from Hotel Management
Jan. 29, 2024 by Guest Service Manager, Hotel Management
Dear VannaThank you for giving us a perfect rating. I am sure that all of our hotel staff enjoyed attending to your needs as much as you enjoyed your stay. Take care of yourself!
by A traveller
Posted Jan. 27, 2024 on Expedia
Beautiful hotel!!! Good restaurant and dessert options in mall area. Great facilities and courteous staff!!
Comment from Hotel Management
Jan. 28, 2024 by Guest Service Manager, Hotel Management
Dear Ellen,Thank you for staying at Fiesta Americana ViaductoThank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all of our hotel staff enjoyed attending to your needs as much as you enjoyed your stay. I hope you give us the opportunity to stay at the hotel soon.
by A traveller
Posted Jan. 27, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Guest Service Manager, Hotel Management
Dear Susan, thank you for your review and for choosing our hotel. We are pleased that you enjoyed your stay and look forward to having you as a guest at our hotel again.
by A traveller
Posted Jan. 26, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Guest Service Manager, Hotel Management
Dear Robbie, thank you for your review and for choosing our hotel. We are pleased that you enjoyed your stay and look forward to having you as a guest at our hotel again.
by A traveller from Chicago
Posted Jan. 26, 2024 on Expedia
This property was just a shot in the dark & turned out to be my favorite place I have stayed in Cancun. The resort is intimate and the rooms are palatial and they go above and beyond. Staff was almost always very friendly and accommodating. The beach is clean and private. The rooms are like mini apartments. The extras are such a nice surprise. They took care of every anticipation. Would go there again and again!!!
Comment from Hotel Management
Jan. 27, 2024 by Guest Service Manager, Hotel Management
Dear Jennifer, Thank you for your review and for choosing our hotel. We are pleased that you enjoyed your stay and look forward to having you as a guest at our hotel again.
by A traveller
Posted Jan. 24, 2024 on Expedia
Comment from Hotel Management
Jan. 25, 2024 by Gerente de Servicio al Huésped, Hotel Management
Estimado Jose, gracias por tomarse el tiempo para evaluar su estancia. Nos gustaría saber en que podemos mejorar y su retroalimentación nos ayudaría bastante. Quedamos atentos.
