4/10 Poor
Brian, Wilmington
Travelled with partner
Dec 18, 2025
Disliked: Amenities
The only reason to give this place two stars is because Ernest was so wonderful and helpful otherwise, they deserve no stars. We got an upgraded room and we should have brought our own amenities. The soap in the shower was empty. They provided us with one coffee pod each, one bath towel each, 4 hangers (I’ll get to that) and one hand towel to share between the two of us. There were no face towels, tissue boxes, no bathroom cups. It was like staying at a motel. We dealt with it but after international travel, going shopping to pick up basic amenities wasn’t enjoyable. But it was the last part that added insult to injury. As we checked out, the front desk guy asked if we had any “hooks”. We had no idea what he meant and so after questioning him we realized that he was asking us if we had packed two of their hangers. So apparently they provide 6 hangers (not 4). Not only was that rude and ridiculous, but you checked us into an “upgraded” room with no soap, unreplenished or lacking amenities and you accused us of stealing. My advice to these people is that they verify that they have replenished the few amenities that they offer and go through a checklist of the room before they admit a guest. Accusing us of the thievery of two wooden hangers was absolutely inappropriate. And because I understand Spanish he went on to tell his colleagues that we were lying. Terrible service. Don’t stay here. They embarrassed themselves at the very end.
Brian
Stayed 8 nights in Nov 2025
