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Hyatt House Mexico City/Santa Fe

Property class: 4
4-star hotel near Centro Medico ABC Santa Fe

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Photo gallery for Hyatt House Mexico City/Santa Fe

Interior
View from room
Exterior
Lobby
Billiards

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Mexico City
  • Place, Centro Medico ABC Santa Fe
    ‪5 min walk‬
  • Place, Parque La Mexicana
    ‪14 min walk‬
  • Place, Santa Fe Center Mall
    ‪14 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪55 min drive‬

Room options

View all photos for Studio, 1 King Bed with Sofa bed

Shower, free toiletries, hair dryer, towels

Studio, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(8 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (2 Queen and 1 Sofa Bed)

Suite, 1 Bedroom (2 Queen and 1 Sofa Bed)

Suite, 1 Bedroom (2 Queen and 1 Sofa Bed)

8.4 out of 10
Very good
(9 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (with Shower)

Premium bedding, down comforters, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Accessible (with Shower)

8.0 out of 10
Very good
(8 reviews)
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible (With Shower)

Room, 1 King Bed, Accessible (With Shower)

Room, 1 King Bed, Accessible (With Shower)

7.8 out of 10
Good
(10 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed

9.2 out of 10
Wonderful
(29 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (1 King and 1 Sofa Bed)

Premium bedding, down comforters, in-room safe, desk

Suite, 1 Bedroom (1 King and 1 Sofa Bed)

9.4 out of 10
Exceptional
(3 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Balcony

Studio, 1 King Bed with Sofa bed, Balcony | Balcony

Studio, 1 King Bed with Sofa bed, Balcony

8.0 out of 10
Very good
(3 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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Exterior

Holiday Inn Express Mexico Santa Fe by IHG

Santa Fe
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, 860 reviews
The price is CA $94
CA $113 total
includes taxes & fees
May 9 - May 10
Holiday Inn Express Mexico Santa Fe by IHG

About the area

Mexico City

Santa Fe stay.Within a 15-minute walk of this Santa Fe hotel, you'll find Centro Medico ABC Santa Fe and Santa Fe Center Mall. Teatro Zentrika is 1.9 mi (3.1 km) away.

What's nearby

  • Centro Medico ABC Santa Fe - 5 min walk - 0.5 km
  • Parque La Mexicana - 14 min walk - 1.2 km
  • Santa Fe Center Mall - 14 min walk - 1.2 km
  • Ciudad de los Ninos - 19 min walk - 1.6 km
  • KidZania Santa Fe - 19 min walk - 1.6 km

Getting around

  • Santa Fé Station - 4 min drive
  • Mexico City Buenavista Station - 18 min drive
  • Benito Juarez International Airport (MEX) - 54 min drive

Restaurants

  • ‪One o One - ‬9 min walk
  • ‪Starbucks - ‬9 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪El Japonez - ‬7 min walk
  • ‪Restaurante - ‬1 min walk

About this property

Hyatt House Mexico City/Santa Fe

4-star hotel near Centro Medico ABC Santa Fe
Hyatt House Mexico City/Santa Fe offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. The business-friendly Hyatt House Mexico City/Santa Fe also features tour/ticket assistance, coffee/tea in a common area, and complimentary newspapers in the lobby. For a fee, parking is available.

This 4-star Mexico City hotel is smoke free.

  • 119 guestrooms or units
  • Meeting rooms
  • Built in 2017
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Pool or billiards table
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hyatt House Mexico City/Santa Fe offers 119 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Similar properties

Exterior
Holiday Inn Express Mexico Santa Fe by IHG
Santa Fe
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, 860 reviews
The price is CA $94
CA $113 total
includes taxes & fees
May 9 - May 10
Holiday Inn Express Mexico Santa Fe by IHG

Property amenities

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 220 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Low-height bed
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from November 5 2025 to July 31 2026 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets: MXN 2200 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: MXN 220 per day
  • Pet fee: MXN 2200 per pet, per week
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hyatt House Mexico City/Santa Fe Hotel
Hyatt House City/Santa

Hyatt House Mexico City/Santa Fe Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 705 out of 1002 reviews
Rating 8 - Good. 159 out of 1002 reviews
Rating 6 - Okay. 70 out of 1002 reviews
Rating 4 - Poor. 30 out of 1002 reviews
Rating 2 - Terrible. 38 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Elda, olivos

Liked: Cleanliness, property conditions & facilities
Friendly and amazing staff Food is good but costumers service is amazing
Stayed 2 nights in Dec 2025

8/10 Good

Elizabeth

Stayed 1 night in Dec 2025

2/10 Terrible

Jaime Bermudez

Stayed 1 night in Dec 2025

10/10 Excellent

Tomás

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excelente ubicación, espacios y servicios, estuvimos hospedados aquí por varios días, debido a una intervención quirúrgica en el hospital que conecta con el hotel… todo excelente, el personal mostró empatía y en todo momento apoyo para algún requerimiento extra.
Stayed 9 nights in Dec 2025

8/10 Good

Phillip

Stayed 4 nights in Dec 2025

8/10 Good

Rowena

Stayed 3 nights in Dec 2025

10/10 Excellent

Martha Gabriela Rivera

Stayed 1 night in Dec 2025

8/10 Good

Srikanth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great property with a great hot breakfast but it’s located in the middle of nowhere. Not much around other than a couple of small convenience stores and one eatery.
Stayed 4 nights in Dec 2025

10/10 Excellent

Lissette

Stayed 4 nights in Nov 2025

10/10 Excellent

Claudia

Liked: Cleanliness, amenities, property conditions & facilities
Excelente todo
Stayed 2 nights in Dec 2025

10/10 Excellent

Walter

Stayed 3 nights in Nov 2025

10/10 Excellent

Antonio, Chicago

Stayed 1 night in Nov 2025

10/10 Excellent

Laura

Stayed 2 nights in Nov 2025

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, had everything we needed & staff was friendly. Breakfast was delicious.
Stayed 4 nights in Nov 2025

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at the Hyatt House - Santa Fe from Nov. 3 through 12, 2025. We chose the hotel mainly for its proximity to the Centro Medico ABC - Santa Fe, which is directly across the street and accessible by a pedestrian bridge. Positives: the rooms are immaculately clean. We had large kitchen, sitting area and bedroom with two queen beds. The kitchens are nicely equipped. The seating area sofa bed was not particularly comfortable, but adequate. Bathroom was nice. The beds are quite comfortable. While on a busy street, the room was quiet. We liked the friendly and attentive staff. Most of the staff speak English. Our hall maid Isabel in particular was wonderful, helpful, efficient and greeted us each day with a smile and small requests were immediately taken care of. There is a small gym. The small swimming pool is closed for renovations. They have a small area next to the front desk offering snacks, drinks, ice cream and various junk food - at hotel prices. There are two convenience stores within the block. The included breakfast is especially nice with many options and eggs done to order. This is a real plus for this hotel. The coffee is Starbucks. Negatives: the restaurant for meals other than breakfast was variable. The pastas were barely edible. Overall, a good stay and good value.
Stayed 12 nights in Nov 2025

10/10 Excellent

Herman

Stayed 1 night in Oct 2025

10/10 Excellent

ANA, GUATEMALA

Stayed 4 nights in Nov 2025

10/10 Excellent

Walter

Stayed 3 nights in Nov 2025

6/10 Okay

Andreja

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
Not worth the price. The room had paint peeling of the ceiling and the carpet needs cleaning. The app mentioned we would be getting complimentary drinks, no mention of that by the staff. Breakfast is ok, with a good variety of items, but they keep running out of food items and staff is slow to notice. Parking is expensive. Stay at a better place, this is very average.
Stayed 2 nights in Nov 2025

10/10 Excellent

LOURDES

Stayed 2 nights in Oct 2025

10/10 Excellent

Oscar

Stayed 2 nights in Oct 2025

10/10 Excellent

Alfonso, Monterrey

Stayed 3 nights in Oct 2025

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Arturo and company were amazing
Stayed 3 nights in Oct 2025

10/10 Excellent

Mary

Stayed 1 night in Oct 2025

10/10 Excellent

Linda

Stayed 3 nights in Sep 2025