See all properties

Residencia Polanco

3.0 star property
3-star hotel near Paseo de la Reforma

Photo gallery for Residencia Polanco

Exterior
Down comforters, pillowtop beds, blackout drapes, free WiFi
Deluxe Room (Preferential) | Private kitchen
30-inch TV with cable channels
Exterior

Reviews

6.4 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
  • Bar

Explore the area

View in a map
Newton 272, Col. Chapultepec Morales, Mexico City, MDF, 10200
  • Place, Avenida Presidente Masaryk
    ‪7 min walk‬
  • Place, Spanish Consulate General
    ‪12 min walk‬
  • Place, National Museum of Anthropology
    ‪19 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 60 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Preferential Room

Preferential Room | Room amenity

Preferential Room

  • 60 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room (Preferential)

Deluxe Room (Preferential) | Room amenity

Deluxe Room (Preferential)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

You may also like

Ad
2 restaurants; breakfast, lunch, dinner, and brunch served

Fiesta Americana Reforma

Reforma
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, 4,931 reviews
The price is CA $160
CA $196 total
includes taxes & fees
Jun 28 - Jun 29
Fiesta Americana Reforma

About the area

Mexico City

Polanco stay.Your stay at this Polanco hotel places you within 2 miles (3 km) of Paseo de la Reforma and Auditorio Nacional. Angel of Independence Monument and Chapultepec Park are also within 2 miles (3 km).

What's nearby

  • Avenida Presidente Masaryk - 7 min walk - 0.6 km
  • Spanish Consulate General - 12 min walk - 1.0 km
  • Embassy of Canada - 14 min walk - 1.2 km
  • National Museum of Anthropology - 19 min walk - 1.6 km
  • Paseo de la Reforma - 5 min drive - 1.9 km

Getting around

  • Polanco Station - 10 min walk
  • Mexico City Buenavista Station - 17 min drive
  • Benito Juarez International Airport (MEX) - 34 min drive

Restaurants

  • ‪La Docena - ‬3 min walk
  • ‪SiembraTortilleria/Comedor - ‬2 min walk
  • ‪Monarch Haus - ‬4 min walk
  • ‪Siembra Tortilleria - ‬1 min walk
  • ‪Café Del Parque - ‬2 min walk

About this property

Residencia Polanco

3-star hotel near Paseo de la Reforma
Free breakfast is available. WiFi is free in public spaces. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. A fitness center, tour/ticket assistance, and concierge services are also featured at Residencia Polanco. Self parking is free.

This 3-star Mexico City hotel is smoke free.

  • 1 building
  • 23 guestrooms or units
  • 4 levels
  • Built in 1997
  • Breakfast available (free)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
Residencia Polanco offers 23 accommodations with complimentary toiletries and blackout drapes/curtains. Pillowtop beds feature down comforters. Cable television is provided. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

Rooftop terrace
Hotel Catedral
Historic Center
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, 3,172 reviews
The price is CA $106
CA $144 total
includes taxes & fees
Jun 22 - Jun 23
Hotel Catedral

Property amenities

Family friendly

  • Laundry facilities
  • Living room

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free breakfast available

Things to do

  • Gym

Accessibility

  • Elevator

Room amenities

Entertainment

  • 30-inch TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Food and drink

  • Limited room service

More

  • Free local calls
  • Living room
  • Phone

Policies

Check-in

Check-in start time: 7:00 AM; Check-in end time: 11:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Residencia Hotel Polanco
Residencia Polanco
Residencia Polanco Hotel Mexico City
Residencia Polanco Mexico City
Residencia Polanco Hotel
Residencia Polanco Hotel
Residencia Polanco Mexico City
Residencia Polanco Hotel Mexico City

Frequently asked questions

How close is Residencia Polanco to the airport?

Residencia Polanco is 10.6 mi (34-min drive) away from the Benito Juarez International Airport (MEX) airport, the closest popular airport to the property.

Does Residencia Polanco have an airport shuttle?

Residencia Polanco offers an airport shuttle 24 hours a day, on request, for a charge.

Does Residencia Polanco offer free breakfast?

Yes, Residencia Polanco offers free breakfast.

Is there a casino at Residencia Polanco?

No, there is no casino at this hotel.

What time is check-in at Residencia Polanco?

Check-in start time: 7:00 AM; Check-in end time: 11:00 PM.

Is there free parking at Residencia Polanco?

This hotel offers free self parking.

Does Residencia Polanco have a pool?

Residencia Polanco does not have a pool.

Does Residencia Polanco have a spa?

There are no spa services available at this hotel.

How close is Residencia Polanco to downtown Mexico City?

Residencia Polanco is 3.3 mi away from Mexico City.

Residencia Polanco Reviews

Reviews

6.4
Rating 10 - Excellent. 45 out of 301 reviews
Rating 8 - Good. 84 out of 301 reviews
Rating 6 - Okay. 87 out of 301 reviews
Rating 4 - Poor. 52 out of 301 reviews
Rating 2 - Terrible. 33 out of 301 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

6.0/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Anyonio

This place NO LONGER EXISTS but they have NOT brought down any of their listings. Their phone numbers DON'T work and I nonetheless got charged for reserving at this non-existent hotel!
Stayed 1 night in Oct 2020
Verified

6/10 Okay

Julio

Francamente lo único que vale la pena es la ubicación. El precio por el servicio no de hospedaje es alto
Stayed 1 night in Feb 2020
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Es un hotel que podría ser muy hermoso pero esta muy descuidado sin mantenimiento, las toallas rotas y las sabanas viejas. El.precio ed caro por la zona porque esta en un excelente lugar pero creo que podrían invertirle un poco y estaría magnífico.
Stayed 1 night in Feb 2020
Verified

8/10 Good

JESUS A

Liked: Cleanliness, staff & service

Bueno

Estan viejas las instalaciones pero esta muy bien ubicado
Stayed 1 night in Dec 2019
Verified

6/10 Okay

Minda

Liked: Cleanliness, staff & service
Disliked: Amenities
This is a semi-apartment building - what they used to call a residential hotel. There is a nicely appointed living room, a kitchen with a microwave (needs a mini- fridge, which my room had last year), a good bedroom (with a very cranky TV), and a decent bathroom, which they have really tried to update. No AC in the summer, no heat in the winter . . . there’s a large fan for the former and an electric heater for the latter. Excellent location, fabulous service.
Stayed 1 night in Oct 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
La ubicación es excelente, pero las habitaciones se ven viejas y descuidadas.
Stayed 1 night in Oct 2019
Verified

2/10 Terrible

EDUARDO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El establecimiento es una porqueria insalubre y ademas no es lo mismo que lo que muestran en su publicidad, es pura mentira fue lo peor que hice el llegar a ese Motel por que no es hotel es una pocilga.
Stayed 3 nights in Aug 2019
Verified

6/10 Okay

mario

Liked: Staff & service
Disliked: Property conditions & facilities

Mi experiencia en Residencia Polanco

Buena ubicación, pero el estado de mantenimiento está muy deteriorado.
Stayed 2 nights in Aug 2019
Verified

4/10 Poor

Octavio

Disliked: Cleanliness, amenities, property conditions & facilities
Las habitaciones están en condiciones muy lamentables de estado de conservación y equipamiento básico, es un hotel muy viejo que no ha recibido el mantenimiento adecuado.
Stayed 1 night in Jul 2019
Verified

6/10 Okay

Verified traveller

Muy bien ubicado y buen precio pero ya estan las instalaciones muy viejas para una noche estuvo bien
Stayed 1 night in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Propreté et tranquillité dans ce charmant hôtel, point négatif la connexion internet...coupure sans arrêt.
Stayed 1 night in Jun 2019
Verified

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
No me gusto descuidado, viejo, dejado, no hay atencion, muy limitado, no hay telefono, no olía bien
Stayed 1 night in Jun 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Muy buen trato, buenas y amigables personas, el lugar descuidado y viejo
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

GG

Liked: Cleanliness, amenities, property conditions & facilities
La persona de recepción, nada atento, resolviendo problemas personal en el celular
Stayed 2 nights in May 2019
Verified

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Buena ubicación pero extremadamente viejo,el personal amable. No volvería
Stayed 1 night in May 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
buena ubicación para las actividades que realizo en la ciudad de Mexico, y los servicios son buenos, la atención del personal es excelente muy amables
Stayed 1 night in Apr 2019
Verified

4/10 Poor

LUIS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mixed views

It's a mix of feeling toward this Hotel. I think that management don't care very much about this Hotel and the potential it has in the area. The front desk people are very nice. No A/C , Need to ask for an electric fan for the night, the bed sheet was never changed but was neatly fixed every day, (4 days). Don't get me wrong its a very beautiful hotel and the area is amazing. The owner needs to improve more the building....and place towels daily, and not to wait until your guest need one and have to ask for it. At least I have few good stories to tell.
Stayed 4 nights in Apr 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena ubicación en una zona segura y el personal muy amable y servicial
Stayed 1 night in Apr 2019
Verified

4/10 Poor

JAIME

Disliked: Staff & service, amenities, property conditions & facilities
NO cuentan con aire acondicionado, ni ventiladores. las chapas de la entrada de la habitacion se bloquean a cada rato, no hay botellas de agua en el cuarto, el sistema de cable de la tv. no funciona, el control no funcionaba me lo cambiaron y tampoco funcionaba. Solicite una factura y se negaron a otorgarmela, ocacionandome un gran problema
Stayed 4 nights in Apr 2019
Verified

2/10 Terrible

Shilo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here!

This hotel is absolutely horrible. There's black mold in the bathrooms, multiple smoke alarms that were beeping non-stop because the batteries were dying, dirty sheets, windows that don't lock, and they only provide one towel. I have nothing a positive to say about this hotel.
Stayed 7 nights in Apr 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Lo único bueno que tiene es la ubicación, Expedia cobro carísima La Comisión. Salía más barato directamente en el hotel. Las habitaciones no corresponden a las fotos que Expedia muestra.
Stayed 1 night in Apr 2019
Verified

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Maintenence all around it poor bath, bathroom, Elevtrical instalation
Stayed 3 nights in Apr 2019
Verified

10/10 Excellent

Katan

Liked: Cleanliness, staff & service, room comfort

Spacious

The hotel was spacious and it had nice beds and rooms, it’s a little old but the price is alright.
Stayed 1 night in Mar 2019
Verified

8/10 Good

LUIS

Liked: Cleanliness, staff & service
El hotel cuenta con estacionamiento, lo cual se agradece. El presonal es muy amable, el unico problema significativo es que no cuenta con aire acondicionado y/o calefaccion, lo cual representa una gran falla para los estandares de la zona urbano donde se localiza el hotel.
Stayed 2 nights in Mar 2019
Verified

4/10 Poor

JULIA

Muy viejo. Todo, sucio. Las puertas no cierran. No tenía toallas.
Stayed 1 night in Mar 2019

${placeholder://flex.region-1.title}