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Aparthotel

UTOPIC Platón by ULIV

5.0 star property
5-star luxury aparthotel near Paseo de la Reforma

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Photo gallery for UTOPIC Platón by ULIV

Indoor spa tub
Reception
Premier Apartment
Romantic Apartment | Living area
Front of property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Kitchen
  • Free WiFi
  • Air conditioning
  • Spa
  • Gym

Explore the area

View in a map
209 Platón Polanco II Sección, Mexico City, CDMX, 11530
  • Place, Avenida Presidente Masaryk
    ‪3 min walk‬
  • Place, Antara Polanco
    ‪5 min walk‬
  • Place, Plaza Polanco
    ‪10 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪33 min drive‬

Room options

View all photos for Deluxe Apartment

Deluxe Apartment

Deluxe Apartment

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Luxury Apartment

Luxury Apartment

Luxury Apartment

  • 4 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Exclusive Apartment

Exclusive Apartment

Exclusive Apartment

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Executive Apartment

Executive Apartment | Living area

Executive Apartment

  • 4 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Apartment

Family Apartment

Family Apartment

  • 9 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 2 Twin Sofa Beds

View all photos for Premier Apartment

Premier Apartment | Living area

Premier Apartment

  • 5 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Romantic Apartment

Romantic Apartment

Romantic Apartment

  • 6 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Mexico City

Polanco stay.Within a 10-minute walk of this Polanco aparthotel, you'll find Avenida Presidente Masaryk and Antara Polanco. Paseo de la Reforma and Auditorio Nacional are also within 2 miles (3 km).
View more Aparthotels in Mexico CityOpens in a new window

What's nearby

  • Avenida Presidente Masaryk - 3 min walk - 0.3 km
  • Antara Polanco - 5 min walk - 0.5 km
  • Plaza Polanco - 10 min walk - 0.9 km
  • Soumaya Museum - 10 min walk - 0.9 km
  • Paseo de la Reforma - 13 min walk - 1.2 km

Getting around

  • Mexico City Buenavista Station - 8 min drive
  • Polanco Station - 16 min walk
  • Benito Juarez International Airport (MEX) - 29 min drive

Restaurants

  • ‪Restaurante Palacio - ‬2 min walk
  • ‪Maison Kayser - ‬3 min walk
  • ‪Café de la Escalera - ‬2 min walk
  • ‪Cantina el Palacio - ‬4 min walk
  • ‪Tierra Garat - ‬2 min walk

About this property

UTOPIC Platón by ULIV

5-star luxury aparthotel near Paseo de la Reforma
UTOPIC Platón by ULIV offers its guests hot springs, a hot tub, and a fitness center. Public spaces have free WiFi and wired Internet. A rooftop terrace, spa services, and concierge services are also featured at the luxury UTOPIC Platón by ULIV.

Smoking is allowed in designated areas at this 5-star Mexico City aparthotel.

  • 1 building
  • 30 guestrooms or units
  • 7 levels
  • Terrace on the roof
  • Front desk (limited hours)
  • Storage area for luggage
  • Concierge
  • Pool or billiards table
  • Elevator
  • Smoking in designated areas
UTOPIC Platón by ULIV offers 30 air-conditioned accommodations with safes and complimentary bottled water. These individually decorated and furnished accommodations have separate sitting areas and include dining tables. Beds feature down comforters and premium bedding. Accommodations at this 5-star aparthotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

This Mexico City aparthotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Smart televisions come with digital channels and Netflix. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages. There are hot springs open between noon and 10:00 PM.

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Reception
Capitalia Antara Polanco
  • Breakfast included
  • Kitchen
  • Free WiFi
  • Air conditioning
4.6 out of 5, Wonderful, 221 reviews
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Property amenities

Pool/Spa

  • Deep-tissue massages
  • Hot spring
  • Hot springs open from noon - 10:00 PM
  • Hot springs water temperature - 100 ºF
  • Hot tub
  • In-room massages
  • Prenatal massages
  • Sports massages
  • Swedish massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Kitchenette

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop
  • Toaster

Dining

  • Dining table

Bedrooms

  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Separate dining area
  • Separate sitting area

Entertainment

  • Netflix
  • Smart TV with digital channels
  • Streaming services

Outdoor areas

  • Outdoor furniture
  • Rooftop terrace

Work spaces

  • Coworking space
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Elevator (47 inch wide door)
  • Designated smoking areas (fines apply)

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Safe

Location highlights

  • In an entertainment district

Things to do

  • Billiards/pool table
  • Gym
  • Casino nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 30 units
  • 7 floors
  • Art Deco architecture
  • Cleaning products are eco-friendly
  • Connecting units available
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
Prior to arrival, you must complete online registration via a secure link
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from February 19 2026 to March 1 2026 (dates subject to change):
  • Hot tub

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa and Mastercard. Cash is not accepted.

We should mention

  • Hot springs access available from noon to 10:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Utopic Platon By Uliv
UTOPIC Alurea by ULIV
UTOPIC Eclipse by ULIV
UTOPIC Platón by ULIV Aparthotel
UTOPIC Platón by ULIV Mexico City
UTOPIC Platón by ULIV Aparthotel Mexico City

UTOPIC Platón by ULIV Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 130 out of 164 reviews
Rating 8 - Good. 20 out of 164 reviews
Rating 6 - Okay. 6 out of 164 reviews
Rating 4 - Poor. 5 out of 164 reviews
Rating 2 - Terrible. 3 out of 164 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

Reviews

8/10 Good

Robert

Wonderful staff,
Stayed 4 nights in Nov 2025

10/10 Excellent

carlos

Stayed 2 nights in Nov 2025

10/10 Excellent

Taylor

Liked: Cleanliness, amenities
The staff and room were fantastic!! very roomy, professional and easy to navigate. well located.
Stayed 1 night in Nov 2025

10/10 Excellent

Elisabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, spacious and comfortable. The balcony had a nice view and was well kept. Staff was very friendly and attentive. Check-in process was very simple and easy. Jorge and Mariana helped us feel at home and made sure all of our needs were met. Highly recommend this hotel and will definitely be coming back!
Stayed 1 night in Nov 2025

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, room comfort
What a fab hotel in a central part of Palenco. It provided so much space and comfort with so many thoughtful details. big favorites were the memory foam pillows, the robes and the Nespresso machine. A few minor considerations - the bathroom is quite small although completely functional. And the lighting for the mirror was not great for women to do makeup - a problem all over the world. The hotel is next to an atrium where children gather and are joyful but noisy, including until about 10pm at night. The staff are outstanding, friendly and super helpful. Especially the nightguard and Valeria the daytime staff person. In short, if we were coming again to CDMC we would absolutely choose this hotel again for the incredible comfort, ease, simplicty and good service.
Stayed 4 nights in Nov 2025

10/10 Excellent

Zindy, Sarasota

Stayed 2 nights in Oct 2025

10/10 Excellent

Kashif

Travelled with group
Liked: Cleanliness, room comfort
Very clean hotel and room
Stayed 3 nights in Oct 2025

4/10 Poor

Eduardo

Business traveller, Travelled with partner
Disliked: Amenities
Room was in the basment, poor light, no cozy. The bed mattress and pillows of poor quality and very hard. Seems place has about 4 people of staff doing nothing other than chating in reception area. No parking. Wont saty there again
Stayed 1 night in Oct 2025

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, room comfort
perfect location, very clean appartment!
Stayed 8 nights in Oct 2025

8/10 Good

Mark

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2025

4/10 Poor

Fernando

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
While the communication with the property manager was good and provided good customer service, our experience was not what you’d expect at this price point. We had two different incidents with the water supply, 1st morning, there wasn’t hot water. My family and I had to just shower with cold water. We had to call maintenance and they realized that the water heater unit was turned off. Second day, there wasn’t water pressure. We were again in a hurry to leave and had to call maintenance once again to look into it. Moreover, the unit is split into two rooms and the diving wall is extremely thin. We were able to listen to entire conversations from the guests next door, which was even embarrassing at times that my children had to listen to them. Absolutely zero privacy from that standpoint and we could not rest given the situation. Needless to say, I would not recommend this property.
Low water pressure from the sink.
Stayed 2 nights in Oct 2025

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excelente opcion en Polanco, justo frente a palacio de hierro. Muy comodo y en una zona muy tranquila y segura, 100% recomendado.
Stayed 1 night in Oct 2025

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, staff is very nice and accommodating.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jaime, san pedro garza garcia

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2025

6/10 Okay

Cesar A

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Safe was broken, nobody to help. Check in was late because they were still cleaning. No parking for taxis in a very busy street.
Stayed 3 nights in Oct 2025

8/10 Good

Jasmine

Stayed 7 nights in Oct 2025

10/10 Excellent

Alejandro

Stayed 9 nights in Sep 2025

10/10 Excellent

Mercedes

Liked: Cleanliness, property conditions & facilities
Just perfect. Spacious modern clean everything!!! very neat.
Stayed 3 nights in Sep 2025

10/10 Excellent

Enrique

Business traveller
Liked: Cleanliness, room comfort
Excellent location in the hart of Polanco. Great accomodation, but I had issues with the entrance code that had to be re-issued 3 times.
Stayed 4 nights in Sep 2025

10/10 Excellent

Homero

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Mercedes

Liked: Cleanliness, amenities, property conditions & facilities
Check in todo online. Te genera codigo de Accesso en vez de llave. Es claro y facil el proceso. Quiza no para alguien mayor. Los cuartos son super espaciosos y modernos
Stayed 1 night in Sep 2025

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Family Apartment was beautiful, clean, spacious in a nice building, 24/7 security guard, cleaning service daily, awesome neighborhood with lots of easy, walkable dining options. The Cafe that is right outside the apartment is amazing. The only thing that I wish could have been better is noise. The apartment building was quiet, but we could hear everything that happened outside, ie construction, kids playing, etc. it seemed like a window was open, that’s how loud the outside was (but window was not open). They do provide free earplugs everyday, which is nice.
Stayed 4 nights in Aug 2025

4/10 Poor

jorge, SURREY

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Informe que mi vuelo llegaba en domingo a las 4 am, por lo que estaria llegando al apartamento a las 5am. No les importó, cuando llegué, el vigilante dijo que mi reservación no aparecía en el registro que él tenía. Le enseñé la reservación hecha en Expedia, y whatsapps con ellos, desafortunadamente el vigilante no me permitió estar en la recepción del hotel tampoco dejar mi equipaje. Dijo que estando la inseguridad tan grave en la Ciudad de México, no era posible. Le mostré que yo había avisado que llegaba a las 5 de la mañana. No cambio de parecer que regresar hasta las 8 de la mañana que llegaba a la recepcionista. Le dije que yo iba en taxi, que como iba a estar dando vueltas 3 horas, nada le hizo cambiar de parecer. Tuve que pagar más de tres mil pesos al taxista. Cuando llegué al hotel a las 8 de la mañana me permitieron el early checkout por $500 MXN. Después subió un encargado a pedir mi disculpas por su error tan grave en la comunicación. No recibí ninguna propuesta por el problema , el daño causado y costo que tuvo todo este problema. Espero que reconozcan su error y me buscan para reparar el daño causado
Stayed 4 nights in Aug 2025

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very cozy apartment full of amenities and great location!!
Stayed 5 nights in Aug 2025

10/10 Excellent

Javier

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay in Polanco, next to PH & Antara..
Stayed 4 nights in Aug 2025