Ratings based on 396 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 26, 2024
by A traveller from Davie
Posted Mar. 4, 2024
The hotel is being renovated and the building updated so noise is involved. Otherwise the location is great. Everyone was very welcoming and helpful going beyond expectations
Comment from Hotel Management
Mar. 8, 2024 by General Manager, Hotel Management
Dear Claire,Your kind words about our prime location and the welcoming spirit of our team have truly warmed our hearts. It's disappointing to hear that the renovations caused some inconvenience. However, our improvements are paving the way for an even more exceptional experience. We're eager to have you stay with us again at Mayfair House Hotel & Garden and enjoy the upgraded ambiance firsthand. Thank you for your understanding and patience during this transformative period.Sincerely,Rhys O'ConnellGeneral Manager
by A traveller
Posted Jan. 31, 2024 on Expedia
There was construction all day long, very noisy. Started at 7:00am. Hotel must have known about it but didn’t mention anything to us upon our arrival. This is so unethical. We asked for another room. They told us they were sold out.
Comment from Hotel Management
Feb. 2, 2024 by General Manager, Hotel Management
Dear Larry,We appreciate you sharing your thoughts regarding your recent experience at our property. We're sorry to hear we were unable to meet your expectations, and we apologize for any noise disturbance you experienced from any renovation work. Please also accept our apologies that we were unable to accommodate you in a different room. We will certainly address the concerns you raised internally to review where improvements could be made going forward. Thank you for your valuable feedback, and given the opportunity, we would like to provide a better stay the next time you're in the area.Sincerely,Rhys O'ConnellGeneral Manager
by A traveller
Posted Jan. 30, 2024 on Hotels
Everything I needed.
Comment from Hotel Management
Feb. 1, 2024 by General Manager, Hotel Management
Dear Anthony,Thank you so much for choosing to stay with us at Mayfair House Hotel & Garden. Our goal is to provide every guest with a wonderful experience, and we're delighted you had everything you needed to make that happen. The pleasure was all ours, and we hope you'll choose us again in the future.Sincerely,Rhys O'ConnellGeneral Manager
by A traveller
Posted Jan. 30, 2024 on Expedia
Comment from Hotel Management
Apr. 24, 2024 by Rhys, Hotel Management
Dear Sachi, Thanks for sharing your experience with us and we hope to welcome you back in the future.
by A traveller
Posted Jan. 28, 2024 on Expedia
Comment from Hotel Management
Apr. 24, 2024 by Rhys, Hotel Management
Dear Reagan, Thanks for sharing your experience with us and we hope to welcome you back in the future.
by A traveller
Posted Jan. 27, 2024 on Expedia
Beautiful property. I did wait a while for a room to be ready but had a drink in their courtyard while i waited. Was thrilled they have me an upgraded room to a corner suite. Huge space, well appointed, liked the soaking tub and the ability to swivel the tv between the tub and the bed. I would love to return, stay longer to enjoy more amenities, explore that area.
Comment from Hotel Management
Jan. 29, 2024 by General Manager, Hotel Management
Dear Kalila,Your kind words truly encourage us to continue our efforts to deliver a uniquely tailored, authentic, and locally rooted experience to every individual who walks through our doors. We hope you found the seductive backdrop of Mayfair House Hotel & Garden refreshingly elevated and your experience locally rooted. Natural, authentic, and eccentric are the essence of what we aim to offer our guests. We are looking forward to your return so you can continue on your journey to discover the real Miami.Sincerely,Rhys O'ConnellGeneral Manager
by A traveller
Posted Jan. 26, 2024 on Expedia
Wonderful hotel in the heart of Coconut Grove in Miami, professional staff…
Comment from Hotel Management
Jan. 28, 2024 by General Manager, Hotel Management
Dear Jorge,Your kind words are greatly appreciated. We're so happy to know that our location was perfect for your needs and that our amazing team members left a positive impression on you. Please come back and stay with us again soon. Sincerely,Rhys O'ConnellGeneral Manager
by A traveller
Posted Jan. 24, 2024 on Expedia
Every staff was fantastic especially front desk
A special call out for Fabian at valet service he is exceptional and a star
Comment from Hotel Management
Jan. 26, 2024 by General Manager, Hotel Management
Dear Punit,Thank you so much for choosing to stay with us at the One-of-a-kind Mayfair House Hotel & Garden. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. We'll be sure to pass your compliments along to Fabian! It was an absolute pleasure to host you, and we hope to welcome you back in the future.Sincerely,Rhys O'ConnellGeneral Manager
by A traveller
Posted Jan. 24, 2024 on Expedia
Comment from Hotel Management
Apr. 24, 2024 by Rhys, Hotel Management
Dear JunHyuk, Thanks for sharing your experience with us and we hope to welcome you back in the future.
