Ratings based on 650 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Minneapolis
Posted Jan. 14, 2024 on Expedia
Very nice stay
Comment from Hotel Management
Jan. 15, 2024 by Assistant General Manager, Hotel Management
Dear Nancy, Thank you for your fantastic rating. We are pleased you chose Residence Inn Miami Beach South Beach for your time in the area and are glad we exceeded your expectations. We look forward to having you as our guest again soon. Warmest Regards, Jose Leal Assistant General Manager
by A traveller
Posted Jan. 4, 2024 on Expedia
Comment from Hotel Management
Jan. 9, 2024 by Assistant General Manager, Hotel Management
Dear Adriana, It is wonderful to know you enjoyed everything about your time at Residence Inn Miami Beach South Beach and that we exceeded your expectations. We strive to provide everything needed for the perfect stay. We appreciate your kind rating and look forward to you being able to stay with us again soon. Warmest Regards, Jose Leal Assistant General Manager
by A traveller
Posted Jan. 2, 2024 on Hotels
Hotel staff was extremely helpful with any questions or requests. Excellent location, close many stores.
Comment from Hotel Management
Jan. 4, 2024 by Assistant General Manager, Hotel Management
Dear Christopher, We are so happy you chose the Residence Inn Miami Beach South Beach for your recent stay. We are thrilled to read all of the great things you loved about our new hotel, and we are also pleased to know that our convenient location was perfect for your travel plans. We will be sure to share your review with our staff to let them know they are doing an outstanding job. We appreciate your business and look forward to you choosing us every time you are in the South Beach area. We look forward to seeing you again soon.Warmest Regards,Jose LealAssistant General Manager
by A traveller
Perfect location and a convenient stay
Posted Jan. 2, 2024 on HotelsOverall a great stay in a roomy suite with a loaded kitchenette! The location of the hotel is perfect - everything and everywhere you need is within walking distance. My only 2 concerns were as follows (1) The breakfast area gets chaotic and overcrowded during the busy hours. The breakfast staff were very friendly and helpful though. (2) The pool was useless in late December since it was not heated even though the entire rooftop was very cool and relaxing.
Comment from Hotel Management
Jan. 4, 2024 by Assistant General Manager, Hotel Management
Dear Guest, Thank you for your recent stay at the Residence Inn Miami Beach South Beach and for sharing your experience with fellow travelers online. It was nice to read our well-equipped suites had everything you needed for an exceptional stay with us. We also appreciate you mentioning our convenient location was perfect for your travel plans. That said, we regret your disappointment with our pool, and we are also sorry for the inconvenience you faced at breakfast during peak hours. Although we try to maintain a comfortable atmosphere, we are disappointed if we were unable to do so on your visit. We will share your comments appropriately as we strive to improve our guest's experience. We look forward to seeing you again when your travels bring you back to the South Beach area.Warmest Regards,Jose LealAssistant General Manager
by A traveller
Posted Dec. 28, 2023 on Expedia
Comment from Hotel Management
Jan. 31, 2024 by Assistant General Manager, Hotel Management
Dear Meghna, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Warmest Regards,Jose LealAssistant General Manager
by A traveller
Posted Dec. 27, 2023 on Expedia
Comment from Hotel Management
Dec. 28, 2023 by Assistant General Manager, Hotel Management
Dear Joy, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Residence Inn Miami Beach South Beach, and we look forward to welcoming you back soon.Warmest Regards,Jose LealAssistant General Manager
by A traveller
Posted Dec. 25, 2023 on Expedia
Comment from Hotel Management
Dec. 27, 2023 by Assistant General Manager, Hotel Management
Dear M. Myoung,Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Warmest Regards,Jose LealAssistant General Manager
by A traveller
Posted Dec. 24, 2023 on Expedia
Awesome spot! Loved this property
Comment from Hotel Management
Dec. 25, 2023 by Assistant General Manager, Hotel Management
Dear Michelle, We are so pleased to learn our Residence Inn Miami Beach South Beach offered you the perfect getaway. We pride ourselves on providing all the essentials to relax in tropical surroundings while you enjoy everything South Beach has to offer. We are thrilled we exceeded your expectations. Reviews like yours make our jobs so rewarding, and we look forward to having the pleasure of hosting you again in the near future. Happy Holidays, and Have a great New Year.Warmest Regards,Jose LealAssistant General Manager
by A traveller
Posted Dec. 9, 2023 on Hotels
Comment from Hotel Management
Dec. 10, 2023 by Assistant General Manager, Hotel Management
Dear Roger, Thank you for your recent stay at the Residence Inn Miami Beach South Beach and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting the city. We enjoyed having you as our guest, and we hope to see you again soon. Warmest Regards,Jose Leal,Assistant General Manager
by A traveller
Posted Dec. 8, 2023 on Expedia
Comment from Hotel Management
Feb. 8, 2024 by Assistant General Manager, Hotel Management
Dear Enrique, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Residence Inn Miami Beach South Beach, and we look forward to welcoming you back soon.Warmest Regards,Jose LealAssistant General Manager
