Ratings based on 2,058 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 7, 2024
Place is awesome, I recommended
by A traveller
Posted Mar. 31, 2024
by A traveller
Good location.
Posted Jan. 29, 2024 on HotelsWe really liked the location. It’s South Beach for just far enough away from the craziness of Ocean Blvd. The room was nice and clean. It was nice having a parking garage just a block away. We liked walking to dinner at Ola just across the bridge.
Comment from Hotel Management
Feb. 2, 2024 by TM, Guest Relations, Hotel Management
Hi Bobbie, thanks for sharing your great pic! It's always gratifying to receive such positive feedback. It was our pleasure to host you and we welcome you to stay with us again when you are back in the quieter area of Miami Beach.
by A traveller
Posted Jan. 24, 2024 on Expedia
It was very cold
Comment from Hotel Management
Feb. 2, 2024 by TM, Guest Relations, Hotel Management
We're sorry not to have met your expectations, Selen. We hope you will allow us to host you again to make it a 5-Star stay.
by A traveller
Posted Jan. 24, 2024 on Expedia
Comment from Hotel Management
Feb. 2, 2024 by TM, Guest Relations, Hotel Management
Thank you for your terrific rating, Luis! It would be our pleasure to host you again for your next stay.
by A traveller
Posted Jan. 23, 2024 on Expedia
Good
Comment from Hotel Management
Feb. 2, 2024 by TM, Guest Relations, Hotel Management
We appreciate your good rating. Please consider us again for a future stay Nabil.
by A traveller
Posted Jan. 22, 2024 on Expedia
Comment from Hotel Management
Feb. 2, 2024 by TM, Guest Relations, Hotel Management
Thank you for a good rating. Safia. We hope you will consider us again where we can make it a 5-Star stay.
by A traveller
Wlecome to Angie's world where dream are made of.
Posted Jan. 22, 2024 on HotelsOur trip began with a phone call to verify our reservation. The young lady who answered the phone was very informative and to top it all extremely pleasant. Angie should bottled her skills and teach other front desk reservation personnel how handling a reservation and guest. Three cheers for Angie.
Comment from Hotel Management
Feb. 2, 2024 by TM, Guest Relations, Hotel Management
Hi Paul, thank you for your delightful review! It’s great to hear that our staff took such good care of you. Please visit us again for another pleasant and attentive experience.
by A traveller
Posted Jan. 21, 2024 on Expedia
I don’t like to complain but there were enough wrong things that I needed to review this to help others. Location is cool and fantastic. Room was missing kitchen items…ie only a wine glass for a cup. I think there might be a mold problem in our room. I mentioned it at checkout. Both my husband and I woke up with allergy like problems which I normally never have. Finally unloading and parking was the worst. There is no parking at the place…must park on the street (no spots available) or around the corner paid parking in a garage. That is not clear, at all, in the description.
Comment from Hotel Management
Feb. 2, 2024 by TM, Guest Relations, Hotel Management
Hello Suzanne, thank you for your review. Limited metered parking is available at 2 per hour in our private lot. There are alternative parking options such as metered parking on adjacent streets for 4/hour and a parking garage located about a 3-minute walk away at 340 23rd Street (G12) for an hourly rate, if our lot is full. Please let the staff know of any issues, during your stay, so we can address it and make your stay more comfortable. We appreciate your feedback.
by A traveller from DUBAI
Posted Jan. 20, 2024 on Expedia
Overall the property is worn out ! Not well maintained. Broken tiles , homeless people living around within the property and not such great quality of interiors within the room. Due to the plantations there are also many insects !
Comment from Hotel Management
Feb. 2, 2024 by TM, Guest Relations, Hotel Management
Hello Purvesh, thank you for your review. We have a 24/7 front desk agent and staff members walk the property constantly. Please don't hesitate to let us know when anything is unsatisfactory, so we can assist in making your stay more comfortable. We appreciate your feedback.
