Very Disappointing Stay – Requested Refund
I booked this hotel for three nights but could not stay due to the very poor conditions of the room. Upon arrival, the room was dirty and not properly maintained. There were cockroaches in the bathtub, the shower leaked water from the bottom, and the walls around the tub were stained red. The entire room smelled unpleasant, and the beds were not even properly made.
Although there was ongoing construction, the room was clearly not in habitable condition. I did not feel comfortable or safe staying there, so I left immediately and requested a full refund for the three nights I did not stay. Unfortunately, the hotel management has refused to issue my refund. Expedia has been trying to help me resolve this matter, but the hotel manager has been unresponsive and unavailable.
This was a very bad experience, and I don’t believe it is fair to be charged for a room that was dirty, unsafe, and unlivable. I strongly advise other travelers to avoid this hotel.