4/10 Poor
Roy
Travelled with partner
Jun 21, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Unfortunately, our experience at Magna Pars was disappointing.
While we were pleased to receive an upgrade to an Executive Suite upon arrival, the issues began quickly. Room 34 was spacious but had no working AC and an unpleasant smell in the bathroom. A staff member confirmed the problems but told us to call the front desk again to request a room change—something that should have been handled directly in a "5-star" hotel.
We moved to Room 24, which was similar but had a more worn-looking sofa and an awkward small shower stall. At least it didn't smell, and the AC was weak but functioning. However, the shower had NO HOT WATER.
The same staff member confirmed this and we checked yet another room and found the water situation to be the same. At this point the young lady at the front desk dismissively claimed, “That’s the way the water is here.” I had to take a cold shower before dinner, frustrated that the most expensive hotel of our trip was delivering the worst experience.
Later that night, the hot water and AC were mysteriously fixed—but no one informed us or acknowledged the trouble.
The next morning, a building-wide evacuation alarm added to the chaos, and no explanation was given.
Ultimately, what made the stay so poor wasn’t just the room issues, but the staff’s lack of follow-through and basic acknowledgement of our inconvenience. At a "5-Star" hotel with so few rooms, more attentiveness should be expected. Sadly, we left feeling regretful instead of relaxed.
Roy
Stayed 2 nights in Jun 2025
