Ratings based on 973 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Adelaide
Posted Mar. 16, 2020 on Expedia
Amazing staff...Thanks for your service. Went above and beyond. Great location! Just a short walk from the train station.
Comment from Hotel Management
Mar. 25, 2020 by Michelangelo Hotel, Hotel Management
Dear Guest,
thank you for your reply.
We are glad to read you appreciated our location, Staff and service in general.
Hoping welcoming you back soon,
Kind Reards,
The Management and the Staff
by A traveller
Posted Mar. 1, 2020 on Hotels
Comfortable room. Excellent spread of Breakfast. Courteous staff. Great Location.
Comment from Hotel Management
Mar. 5, 2020 by Hotel Michelangelo, Hotel Management
Thank you for sharing your experience.
We are glad to read you had a pleasant stay with us and really happy to know you appreciated the strategic location (just 50m from Central Station and other main public tran sport), your room and also the variety of our continental breakfast.
We look forward to welcoming you back in the near future,
Kind Regards,
The Management and the Staff
by A traveller
Posted Feb. 27, 2020 on Hotels
Comment from Hotel Management
Mar. 5, 2020 by Hotel Michelangelo, Hotel Management
Thank you for your feedback.
We are happy to see that you had a nice stay.
Looking forward to welcoming you back to Michelangelo Hotel in the near future,
Kind Regards,
The Management and the Staff
by A traveller
sapointment
Posted Feb. 25, 2020 on HotelsThe hotel is old needs renovation,breakfast is in the basement and not really to my standards .
Comment from Hotel Management
Feb. 25, 2020 by Hotel Michelangelo, Hotel Management
Thank you for posting the review about your stay at Michelangelo Hotel.
Please accept our apologies for not having met your expectations. We realize also that being rated between the first hotels in Milan expectations may run too high and it becomes always difficult to satisfy our beloved guests.
Our hotel has in effect a "classic style" (not a modern or a design one) with lots of fitted carpets. The policy of our Property is based on ever-changing and guest’s feedbacks is how we can learn and hopefully improve upon the quality our services.
We sincerely hope you will give us a second chance in the near future to restore your confidence in us,
With Best Regards,
The Management and the Staff
by A traveller
Posted Feb. 16, 2020 on Expedia
Comment from Hotel Management
Feb. 17, 2020 by Hotel Michelangelo, Hotel Management
Thank you for the higher score!
We are happy to see that you had a nice stay.
Looking forward to welcoming you back to Michelangelo Hotel in the near future,
Kind Regards,
The Management and the Staff
by A traveller
Posted Jan. 27, 2020 on Expedia
It needs refurbishment, especially on the lower level
Comment from Hotel Management
Feb. 7, 2020 by Hotel Michelangelo, Hotel Management
Thank you for sharing your experience. We are happy to see that you had a nice stay.
Looking forward to welcoming you back to Michelangelo Hotel in the near future,
Kind Regards,
The Management and the Staff
by A traveller from Gaithersburg MD
Posted Jan. 15, 2020 on Expedia
The breakfast service was excellent. However, the amenities were far below what I am used to for a supposedly 4 star hotel.
Comment from Hotel Management
Jan. 17, 2020 by Hotel Michelangelo, Hotel Management
Thank you for sharing your experience at the Michelangelo Hotel. We are very sorry to read that you only enjoyed our breakfast service. We take your comment very seriously and highly appreciate the feedback you have provided.
We look forward to welcoming you back in the near future, best regards.
The Management and the Staff
by A traveller from Australia
Posted Jan. 12, 2020 on Expedia
Good value for money hotel in great location for train travellers in Milan. Excellent breakfast selection
Comment from Hotel Management
Jan. 13, 2020 by Hotel Michelangelo, Hotel Management
Thank you for sharing your review with us.
We are happy to see that you had a nice stay and you appreciated our strategic location near Milan Central Station and our Continental Buffet Breakfast rich of cold and hot dishes.
Looking forward to welcoming you back to Michelangelo Hotel in the near future,
Kind Regards,
The Management and the Staff
by A traveller from Singapore
Posted Jan. 9, 2020 on Expedia
The property is quite old and in need of renovation. However it is clean and very close to the train terminal. Very convenient to travel anywhere in Milan. Pricing is also reasonable in view of the condition.
Comment from Hotel Management
Jan. 13, 2020 by Hotel Michelangelo, Hotel Management
Thank you for posting and sharing the review about your stay.
It is with pleasure we read you enjoyed hotel’s strategic location facing main Railway Central Station, and convenient for metro, intercity and country trains, which make us a perfect base for both business and leisure.
We are looking forward to welcoming you back,
Kind Regards,
The Management and the Staff
by A traveller from San Francisco
Posted Jan. 7, 2020 on Expedia
Staff was very cold and quite unprofessional. They do not appear to be well trained or aware of what is going on at the property. They do the bare minimum of what is needed and seem disinterested in being welcoming or helpful. We had a long stay of 12 nights and the restaurant was closed for dinner on 9 of them and for lunch on all of them. Room service was closed throughout our whole stay with no warning. Breakfast is good if you stay for 2-3 days, but it literally does not change, so after 5 days of the same thing we opted for alternate options for breakfast. Internet only works when tv is on and is of poor quality for anything beyond basic email. Property is extremely dated and in major need of a remodel. There were no power outlets by the bed, which is annoying. The property is not in city center but very nicely located if you travel by train - literally across the street from Milano Centrale station. 2 metro lines are also accessible from the station. Overall, it was a dissatisfying experience, will not stay again.
Comment from Hotel Management
Jan. 13, 2020 by Hotel Michelangelo, Hotel Management
Thank you for posting the review about your stay at Michelangelo Hotel.
Please accept our apologies for not having met your expectations concerning the Staff’s efficiency and courtesy. As is customary, our company try to treat our guests the best they can. We realize also that being rated between the first hotels in Milan expectations may run too high and it becomes always difficult to satisfy our beloved guests.
About your second notice, our hotel has in effect a "classic style" (not a modern or a design one) with lots of fitted carpets. The policy of our Property is based on ever-changing and guest’s feedbacks is how we can learn and hopefully improve upon the quality our services.
We sincerely hope you will give us a second chance in the near future to restore your confidence in us,
With Best Regards,
The Management and the Staff
