2/10 Terrible
Erika
Oct 4, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A family of 2 parents had 13 children in pool and spa( which they were diving into) there is a sign stating that any child under 12 is not allowed in spa under any circumstance especially alone. The parents were dealing with the older children playing other things and not watching the children also all children were between 3 and maybe 8. At one point a very smal child jumped in without a vest and my husband had to grab him out from drowning. There wasn’t a parent that even noticed! We figured someone at the front desk was watching the cameras but that was not the case. No one from the hotel saw nor came down. I’m assuming this is not an issue they are concerned about since we stayed up until it was about to close thinking the large family would leave and we could sit comfortably for a few minutes alone. This was reported with a long breath from the front desk clerk and we were not offered or even apologized for them failing to watch the cameras or just being unconcerned like it was normal. So to also add this family we’re letting mor adults with more children through the back door which once again wasn’t seen on or watched the camera. Don’t be fooled it looks very lovely but it was anything but. When we got to our room after checking in the tv didn’t work so we had to with not help getting everything together and moved to a completely different floor. I wouldn’t give them even a 1 for the fact that the hotel was nothing it was said it would be. Choose wisely is all I say..
Erika
Stayed 2 nights in Sep 2025