I was disappointed to stay at Sonder St. Paul. The property needs Serious Attention
I rarely write reviews, but our experience at the Sonder in St. Paul warrants a warning to future guests. The property is tucked behind a couple of parking lots in a back alleyânot exactly the welcoming arrival weâd hoped for. Unfortunately, things didnât improve from there.
Noise & Location - The area is undergoing major infrastructure work, with torn-up streets and sidewalks creating a constant cloud of dust. At night, the noise was relentless with car alarms, shouting, and screaming making restful sleep a challenge.
Room Basics & Comfort - The room itself was simple and had the essentials. The bed and pillows were comfortable, which was a small mercy. However, amenities like soap, shampoo, and dishwashing detergent were restocked in the room before our stay. When I asked for supplies, I was told to rummage through a closet in the lobby.
Cleanliness A Major Concern - This was the most disappointing aspect. Public areas were visibly dirty, and the staff seemed to have given up trying to combat the dust. But the real shock was inside the room:
- Dishes and glasses had sticky lip and fingerprint marks.
- Carpets were grey with embedded dust.
- The shower had only a superficial wipe-down, and someone elseâs hair was still stuck to the tiles.
- The balcony we paid extra for was unusableâcaked in grime, with dusty furniture and a broken screen door propped against the wall.
Staff & Service -
