Note fondée sur 30 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,5 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 mars 2024 sur Expedia
Great flat, straightforward check-in procedure and flexible payment options. Their office is located nearby in case if you have to pay cash prior to checking in.
Flat was a bit on the chilly side (seems like windows require adjustment as some of them have a slight draft).
Location-wise it's great, plenty of transport options.
par un voyageur
Publié le 28 juin 2023 sur Expedia
Commentaires de Gestion de l’hôtel
6 juill. 2023 par Oleg, Gestion de l’hôtel
Спасибо за ваш отзыв!
par un voyageur
Publié le 27 juin 2023 sur Expedia
Commentaires de Gestion de l’hôtel
6 juill. 2023 par Oleg, Gestion de l’hôtel
Спасибо за ваш отзыв!
par un voyageur
Publié le 7 janv. 2023 sur Expedia
par un voyageur
STINKS LIKE SMOKE, DIRTY! BAD CUSTOMER SERVICE
Publié le 19 févr. 2022 sur HotelsI booked this apartment as an alternative to a hotel. It was for myself, my elderly mother and 2 kids. We were coming for my mother’s emergency medical treatment. The website advertised it as non-smoking. However, that was not the case. Upon entering the apartment, we felt the cigarette smoke. I could tell that people smoke there all the time. In addition to that there was glitter on the floor, crumbs on the coffee table and pieces of salad on the floor.
I immediately called customer service of the apartments. They didn’t even apologize but instead told me that yes, sometimes their guests smoke and that there’s nothing they could do about it. I told them it’s unacceptable! They said that they could send someone to clean the apartment but we would have to leave it for at least 2 hours and that it wouldn’t guarantee smoke smell removal. What?
I demanded to speak to the manager. They were rude, told me there’s no manager, then each person I spoke to said they were the manager. It was a mess! I said that I need a place to stay and since they screwed up they should own their mistake and offer an alternative. They lied there was no alternative, then they offered an apartment on the other side of the city and when I asked them if they guarantee there’s no smoke smell there, the answer was NO!
I had no choice but to go and stay in Hilton. They knew I left because a person showed up to check the apartment when I was leaving. Nobody ever called or apologized or offered a refund!
par un voyageur
Publié le 25 mai 2021 sur Expedia
par un voyageur de Moscow, RF
Publié le 20 févr. 2020 sur Expedia
Downtown location, walking distance to everything and quiet street at the same time.
Commentaires de Gestion de l’hôtel
22 févr. 2020 par Anastasia, Gestion de l’hôtel
Thank you for your experience and your time spent on review
par un voyageur
Publié le 17 févr. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
21 févr. 2020 par Anastasia, Gestion de l’hôtel
thank you for value of your staying! we hope next time you appreciate our best apartments
par un voyageur
Good flat for 2 couples, but there are some minuse
Publié le 28 déc. 2019 sur HotelsThe flat in the Niezavysumosty 39-107 was big and comfortable for 2 couples. It has 2 separate areas for the double beds, the spacious kichen and the common area. It also has 2 separate bathrooms next to the bedrooms. The flat is in a comfortable location of the city, not so far from the main attraction points. Free parking outside. Easy to find the recepcion, which is nearby.
What we did not like is that the smell of smoking was really huge probably left from previous guests, even though it is strictly prohibited by the owners. We informed the owners about that through whatsapp, but nobody replied or apologised.
Also some minor things in the flat are missing / broken: towel for the kitchen, water streams in the shower heads were wery weak. By the way, the kitchen furniture and the jakuzzi are made from plastic.
Commentaires de Gestion de l’hôtel
13 févr. 2020 par Manager, Gestion de l’hôtel
Thank you for your feedback. we are so sorry for this moments!
par un voyageur
Publié le 17 nov. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
4 déc. 2019 par Aparton, Gestion de l’hôtel
Thank you!
