Note fondée sur 215 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Ok mais gros point noir: la propreté
Publié le 13 janv. 2022 sur HotelsChambres confortables
Nourriture bonne
Gros point noir: la propreté !! Des papiers et emballages, des verres qui trainent au sol pendant des jours....
On a laissé une assiette 2 jours sans que personne ne s'en occupe sauf les oiseaux.
Dommage tant de négligence pour la propreté
Commentaires de Gestion de l’hôtel
14 janv. 2022 par GM, Gestion de l’hôtel
Dear Nicolas,
We would like to extend our gratitude for the detailed review post of your recent stay at the resort. Thank you for patronizing our resort and for sharing your feedback with us.
We appreciate your rewarding comment towards the food quality and various recreational facilities is very inspiring in our effort to deliver exquisite experiences to our beloved guests.
We will ensure to be consistent on the hygiene as well as Covid protocols that we have laid out and welcome any additional advice to our betterment.
We appreciate your high rating and we can't wait to welcome you back for another memorable getaway!
Kind Regards,
Francis Msengeti,
General Manager
par un voyageur
Exceptionnel 😍
Publié le 19 sept. 2021 sur HotelsCe fut un séjour fantastique, le service, la propreté, l’accueil de l’établissement était pour nous au delà de nos espérances et de nos attentes. C’est un hôtel incroyable!! La plage de l’hôtel est magnifique, il y a plusieurs piscines spacieuses, des activités superbes. L’ambiance est aussi au rendez-vous. Je recommande 1000 fois!
Commentaires de Gestion de l’hôtel
20 sept. 2021 par GM, Gestion de l’hôtel
Dear Aissata,
Thank you for your feedback and we are happy to see that you thoroughly enjoyed your visit.
We do take great pride in catering to our guests’ needs in the best possible way.
It is our great pleasure to know that our food variety met your expectations and that our surroundings especially the tropical gardens with flora and fauna were impressive.
We will give your regards to our team members and acknowledge them for a job well done.
Thank you for allowing us to serve you and look forward to hosting you back here soon.
Kind Regards,
Francis Msengeti,
General Manager.
par un voyageur
Never again
Publié le 24 juin 2019 sur HotelsFew points I highlight to explain my concern with this hotel:
They charge 100 USD extra guest per night lunch not dinner not included! Never seen that before any place in the world and I have been travelling the past twenty years
I repeated ten times on departure I was requesting a taxi charged on my room. Everething was OK till they rung me on Airport arrival cause they forgot to include it on my bill. I has to find ATM and pay the driver.
Third is I sat in restaurant nearby a band playing after asking the waiter. I want on self-service and started to eat while another waiter came asking me to move closer to the cashier!
Not to mention the time they need to serve you a beer...I had to go myself to the bar and get one!
Never again...
par un voyageur
Publié le 28 juin 2016 sur Hotels
par un voyageur
Publié le 17 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 janv. 2024 par GM, Gestion de l’hôtel
Dear Bengt,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We shall continue walking the extra mile to gain your loyalty.Kind Regards,Francis Msengeti.General Manager.
par un voyageur de Miami Beach
Publié le 30 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
30 janv. 2024 par GM, Gestion de l’hôtel
Dear Maina,Thank you for your heartfelt comments on our resort and its splendid offerings.It gives us immense delight to know that you had an incredible time with us.The team and I look forward to having the pleasure of welcoming you back soon.Kind Regards,Francis Msengeti,General Manager.
par un voyageur de Miami Beach
Publié le 30 déc. 2023 sur Expedia
Had an excellent stay at Whitesands! Property has been impeccably maintained, food was excellent as always with lots of variety, and especially loved the daytime food stations that are always fresh and hot. Lots of activities for everyone especially the kids, decent but small gym, lots of pools, and very friendly staff. I had one issue that was promptly addressed. A !
Commentaires de Gestion de l’hôtel
2 janv. 2024 par GM, Gestion de l’hôtel
Dear Maina,Happy Holidays!We wish to take this opportunity to thank you for this amazing feedback.All hotel services have been mentioned in your review extremely favorably and we are happy to know that we exceeded your expectations. Thank you so much for all recommendations and we look forward to hosting you once again in 2024.Kind regardsFrancis MsengetiGeneral Manager
par un voyageur
Publié le 25 nov. 2023 sur Expedia
The place was nice and clean and the staff was amazing. My parents had a great time. One of the staff Elizabeth was exceptional went out her way to make my mum, Rose feel well taken care off during the stay. The whole experience was great. My dad loved getting his newspapers every morning. It was amazing.
Commentaires de Gestion de l’hôtel
27 nov. 2023 par GM, Gestion de l’hôtel
Dear Margaret,Thank you so much for this glowing and comprehensive review of your stay with us.The rewarding comment towards the staff, ideal location and fulfilled guest cycle is very inspiring in our effort to deliver exquisite experiences to our beloved guests. We will be sure to commend Elizabeth who was instrumental in weaving a personalized experience for you.It's truly the ultimate accolade when guests choose to return again and again - as well as refer friends and family. This certainly contributes to the sense of home and hospitality you describe. We thank you again for staying at the Sarova Whitesands Resort & Spa, we can’t wait to have you back for another memorable experience in the not so distant future.Kind Regards,Francis Msengeti,General Manager.
par un voyageur
Publié le 5 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
7 nov. 2023 par GM, Gestion de l’hôtel
Dear Jose M,We do take great pride in catering to our guests’ needs in the best possible way .We will give your regards to our team members and acknowledge them for a job well done.Thank you for allowing us to serve you and look forward to hosting you back here soon.Kind Regards,Francis Msengeti,General Manager.
par un voyageur
Wonderful rest!
Publié le 13 oct. 2023 sur HotelsThe food was so good and the staff was incredible.
Commentaires de Gestion de l’hôtel
13 oct. 2023 par GM, Gestion de l’hôtel
Dear Janet,Thank you for your feedback and we are happy to see that you thoroughly enjoyed your visit.We do take great pride in catering to our guests’ needs in the best possible way .It is our great pleasure to know that our food variety met your expectations and that our staff tailor made your stay.We will give your regards to our team members and acknowledge them for a job well done.Thank you for allowing us to serve you and look forward to hosting you back here soon.Kind Regards,Francis Msengeti,General Manager.
