Ratings based on 42 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.8 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 29, 2023 on Expedia
Great view, and nice place, but the only drawback was the unit was right above the garage door for the building. Noisy in the morning and evening.
Comment from Hotel Management
Oct. 30, 2023 by TREMBLANT PLATINUM , Hotel Management
Thank you for taking the time in sharing your review of your recent stay with us during your time spent in Mont-Tremblant. We appreciate your insight to your stay and hope to welcome you back again in the future! As one of North Armerica's leading property management companies, we offer a variety of accommodations and would love to welcome the opportunity in working with you more personally in the future to ensure that your next stay meets more of your needs!
by A traveller
Posted Sep. 27, 2023 on Expedia
We went to hike and the location is perfectly situated, close to many outstanding trails. Great food and shopping options as well. Easy 10min walk to the gondolas and main village area.
Comment from Hotel Management
Sep. 27, 2023 by Trembant Platinum, Hotel Management
Thank you Roy! And what a great time of year to hike the many great trails nearby! We hope to see you back!
by A traveller
Posted Sep. 10, 2023 on Expedia
Better instructions or closer pick of keys to access condo would be more convenient.
Televisions in condo cohld be upgraded ro smart tvs so guests could access netflix or youtube.
Leave pool open accorsing to weather conditions. Closed to early and was still warm in early September when we visited. We had to pay to use another pool facilities.
Condo was clean, everything else was great!
Comment from Hotel Management
Sep. 11, 2023 by Tremblant Platinum, Hotel Management
Thank you for taking a moment in sharing your review of your most recent stay. Please know we always aim to be as transparent as possible with respect to our listings and do indicate all elements that are to be available during our guests stay. We unfortunately do not have control over the amenities, and their operations. It can get quite cold fast in the evening, and to ensure that there isn't any damage that can occur a winterizing process is achieved to ensure the most prolonged use can be had for everyone next season! We would love to work with you personally to work with you in finding our more what makes a travel experience more ideal for your expectations Tiffany!
by A traveller
Posted Aug. 25, 2023 on Expedia
Clean , safe. on a hill . Provides great view . All 3 bedrooms were decent size. Convenient to center of village.
Comment from Hotel Management
Aug. 26, 2023 by Management Team, Hotel Management
Thank you for taking the time to share your review with us Ashish! We are sorry to learn we did not meet all of your expectations during your stay and hope that we can welcome the opportunity to host you again in the future to make up for it!
by A traveller
Posted Aug. 5, 2023 on Hotels
Comment from Hotel Management
Aug. 5, 2023 by Management Team, Hotel Management
Thank you for taking the time to leave a review on your experience with us, Jheoffry. We welcome the opportunity to learn more about your stay to get a better understanding what you enjoyed and where we could have taken your guest experience to the next level! Please feel free to reach out to us at your earliest convenience, we look forward to hearing more from you!
by A traveller
Posted Aug. 2, 2023 on Hotels
Comment from Hotel Management
Aug. 4, 2023 by Management Team, Hotel Management
Thank you so much for taking the time to leave this wonderful review - we're so happy you enjoyed your stay and we look forward to welcoming you back again soon!
by A traveller
Posted Aug. 1, 2023 on Expedia
Amazing view and very clean property!!!
Comment from Hotel Management
Aug. 4, 2023 by Platinum, Hotel Management
Thanking you for your review Martin! Our team is elated that your stay with us at our Platinum accommodation was a 5/5 experience and we hope to welcome you back in the future!
by A traveller
Posted Jul. 6, 2023 on Expedia
The property smelled like smoke inside and it was terrible . Like burnt smell
Comment from Hotel Management
Jul. 7, 2023 by Platinum, Hotel Management
Thank you for your review of your recent stay with us Dick. We are sorry to learn that the elements of the exterior with respect to the changing air qualities had affected your stay. We hope to host you again under more ideal circumstances!
by A traveller
Posted Jul. 3, 2023 on Expedia
Very beautiful place. After booking we got an email saying there’s no bbq’s so we didn’t bring food to bbq and when we got here there was indeed a bbq we could have used so a little sad and pretty sad the pool wasn’t opened yet and only the one attached to the hotel which was too busy. Overall it was a great trip
Comment from Hotel Management
Jul. 4, 2023 by Platinum, Hotel Management
Thank you for taking a moment in sharing your review with us Stephanie, we are so pleased that your overall stay was so enjoyable. Upon review of our messages, we unfortunately do not see the correspondence wherein there was anything mentioned with respect to the BBQ's not being available, and we would like to know where this information was obtained. Please know we want to ensure that every stay is exceptional for every guest and we are truly saddened to see this was not the case! We hope to welcome you back again in the future and would love to work with you personally to ensure that your next stay meets all needed criteria!
by A traveller from Ottawa
Posted Jun. 26, 2023 on Expedia
Unfortunately, this was not a good stay. When we arrived, the elevator was broken. No notice was posted. We had to lug 4 suitcases, a large cooler and many bags of food up three very steep flights of stairs. Then we discovered that the pool and hot tub were completely closed - there was no water in the pool. The whole point of the weekend was to get out of the city and enjoy the pool with my teenage daughters. After complaining to the management on Friday I was told someone would call me on Saturday - they never did. When I finally reached them, they offered me a $200.00 credit which does not compensate us for a ruined weekend. Every property in Tremblant has a pool. Had I known, I would have booked elsewhere. Also this property is no where near accessible for young children or older people. There are stairs and steep hills everywhere. Keys in the door stuck; took us 5 minutes to get the door unlocked. Fina a better property. I recommend Les Eaux or Les Manoirs.
Comment from Hotel Management
Jun. 26, 2023 by TREMBLANT PLATINUM , Hotel Management
Our team here at Tremblant Platinum would like to thank you for staying with us while visiting Mont Tremblant! We work hard to deliver an exceptional stay for every guest and would like to extend our sincerest apologies for not being able to meet your expectations and beyond during your visit due to circumstances out of our control. We would like to apologize for any delays returning to you with correspondence, please know your needs are important to us and we have had to look into all elements pertaining to this matter. We again would like to take a moment in thanking you for your patience during that time. While we wish you had a better experience with your visit, please know we do outline in our booking policies all expectations for our guests stay and are sorry to learn that this was missed. We do offer a variety of accommodations and would welcome the opportunity, as previously mentioned to you directly through the platform, to work with you on a more personal level to ensure that we can assist in finding the perfect accommodation for your next stay! It is our hope that you will give us the opportunity to better serve you in the near future.
