2/10 Terrible
Cynthia
Travelled with family
Dec 27, 2025
We hated our room experience! The room smelled like they used a cheap chemical cleaner like fabulosa to hide someone’s vomit! It smelled so bad I had to keep all windows open and couldn’t sleep! It had a gross used hotel body lotion in the bathroom, and I had to ask for new body lotion! The coffee maker didn’t work! We lost power and then the air conditioner stopped but was collecting water and it dripped all night long and woke us up on the 2nd night and then some water container from it was heavy with water and it fell down on to my face and it cut my face just shy of my right eyeball and it blead onto the pillow! I’m still in pain from it! I reported this to the front desk. The pillows were horrible and to add to all of it, they had sent us an email telling us it was MANDATORY we spend $70 per person on Christmas Eve for a horrible buffet dinner! My twin boys age 10 couldn’t even find anything to eat! They made me pay before we arrived! Her name was Maria! This hotel advertised they gave discounts for excursions and Allen charged us $129 per person for a $66 El Tigre Waterfall tour! He gave us poor communication and we had no idea what to wear or bring! He ripped us off! We do NOT recommend this hotel whatsoever!

Cynthia
Stayed 2 nights in Dec 2025






















