Note fondée sur 856 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Miami
Publié le 10 mai 2024
Commentaires de Gestion de l’hôtel
12 mai 2024 par GM, Gestion de l’hôtel
Dear Shanikqua, Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you in the future better. Sincerely, Joseph Lomonaco, GM
par un voyageur de Miami
Publié le 10 mai 2024
Parking is horrible if an event is happening around the hotel. The air in the hotel was not cool, the linen in room was not clean.
Commentaires de Gestion de l’hôtel
11 mai 2024 par GM, Gestion de l’hôtel
Dear Shanikqua, I appreciate you taking the time to share your review. We strive to leave all our guests with a positive impression; I apologize we let you down. Your feedback is important to us as we continually try to improve our guests’ experience. I will share your reflections with our team, and we all hope you will consider a return trip in the future. Sincerely, Joseph Lomonaco, GM
par un voyageur
Publié le 10 mai 2024
The room needed a good cleaning and had no hot water.
Commentaires de Gestion de l’hôtel
11 mai 2024 par GM, Gestion de l’hôtel
Dear Doris, While your stay wasn't perfect it is a testament to the staff here that it was still worthy of a five-star rating. Thank you for being our guest and sharing this informative review. We hope to host you again should you return to the area. Sincerely, Joseph Lomonaco, GM
par un voyageur
Publié le 27 avr. 2024
Excellent Professional staff, facility is beautiful.
Commentaires de Gestion de l’hôtel
27 avr. 2024 par GM, Gestion de l’hôtel
Dear Alexandra, Thank you for your wonderful review of our Embassy Suites! We were honored to have you as our guest and glad to hear that you enjoyed your stay with us. Your feedback means a lot to us and we hope to have the pleasure of welcoming you again the next time you visit our town! Best, Joseph Lomonaco, GM
par un voyageur
Publié le 1 avr. 2024
Commentaires de Gestion de l’hôtel
3 avr. 2024 par GM, Gestion de l’hôtel
Dear Lance, We assess all reviews to ensure we are providing the highest quality of service and we apologize for falling short during your stay. We hope to have the opportunity to welcome you again for a WOW experience. Thank you for staying with us. Sincerely, Joseph Lomonaco, GM
par un voyageur
Publié le 19 mars 2024 sur Expedia
Had a ac issue, but the staff were so great and responsive!! Overall excellent stay!
Commentaires de Gestion de l’hôtel
20 mars 2024 par GM, Gestion de l’hôtel
Dear Richard, Thank you for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us, despite an ac issue, and we appreciate your kind compliments. We hope to have the pleasure of welcoming you back soon. Best, Brian Sims, GM
par un voyageur
Publié le 18 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 mars 2024 par GM, Gestion de l’hôtel
Dear Rodriquez, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your 10/10 review and humbly request a return visit. Best, Brian Sims, GM
par un voyageur
Publié le 18 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 mars 2024 par GM, Gestion de l’hôtel
Dear Harriet, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Brian Sims, GM
par un voyageur
Publié le 17 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 mars 2024 par GM, Gestion de l’hôtel
Dear sarah, Our goal is to exceed our guests’ expectations, so I’m sorry that your stay was just okay. We appreciate your attention to reviewing our hotel, and we hope to impress upon your return to the area. Sincerely, Brian Sims, GM
par un voyageur
Publié le 14 mars 2024 sur Expedia
All of the staff are great and very attentive …except the cleaning staff smh! Simply put, the rooms just weren’t well cleaned. However, if you’re looking for a great walking distance to eateries and the river walk, it’s all a few steps away. As mentioned, the staff members downstairs (front desk, bar, and dining) are so nice and accommodating that it is still hard to leave with a bad impression.
Commentaires de Gestion de l’hôtel
19 mars 2024 par GM, Gestion de l’hôtel
Dear Kayla, Thank you for reaching out to us and for sharing your review. We are happy to hear that you had a good experience with our staff. We apologize that your room did not meet your expectations in terms of cleanliness. Your feedback is valuable to us and helps us improve our services for future guests. Sincerely, Brian Sims, GM
