Note fondée sur 750 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,2 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 avr. 2024
par un voyageur
Publié le 8 mars 2024 sur Expedia
Great mini vacay
par un voyageur
Publié le 2 mars 2024 sur Expedia
Went there for a convention you would think they would be prepared. Worst service ever and I used to like margaritaville.
Commentaires de Gestion de l’hôtel
20 mars 2024 par Margaritaville on Lake Conroe, Gestion de l’hôtel
I'm truly sorry to hear about the disappointing service you experienced during your visit for a convention at Margaritaville. It's concerning to learn that we fell short of the high standards we aim to uphold, especially during such an important event when expectations are understandably higher. We pride ourselves on providing exceptional service, and it's clear we did not meet those standards in your case.Please accept our sincerest apologies for any frustration or inconvenience this may have caused you. We value your feedback as it is crucial for us to identify areas where we need improvement. I assure you that we will review and address the issues you've raised to ensure that our service levels are enhanced and such situations are not repeated.If you're willing to discuss your experience in more detail, we would greatly appreciate the opportunity to listen and learn from your feedback. Additionally, we'd like to find a way to make amends and hopefully restore your faith in Margaritaville. Please reach out to us directly at your convenience.Thank you for bringing this to our attention, and again, we apologize for not delivering the experience you expected and deserved. We hope to have the chance to welcome you back in the future and provide the quality of service you know and love from Margaritaville.
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Several restaurants were closed for a February visit. Also, multiple problems with the toilet. They tried to fix, but it did not work.
Commentaires de Gestion de l’hôtel
20 mars 2024 par Margaritaville on Lake Conroe, Gestion de l’hôtel
I'm sorry to hear about the issues you encountered during your February visit, including the closure of several restaurants and the persistent problems with the toilet in your accommodation. It's disappointing to learn that despite attempts to fix the toilet, the issue was not resolved, and the limited availability of dining options likely impacted your overall experience with us.Please accept our sincere apologies for the inconvenience and discomfort you faced. We aim to provide a seamless and enjoyable experience for all our guests, and it's clear we fell short in your case. Your feedback is invaluable, as it helps us identify areas where immediate improvement is needed.We are committed to addressing these issues and making the necessary adjustments to our maintenance procedures and restaurant operations to ensure they do not recur. If you're open to discussing this further, we would appreciate the opportunity to listen to any additional feedback you may have and discuss how we can make this right for you.Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide a much more satisfying and trouble-free experience.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Sinks in the restroom were not properly draining. Staff is very friendly.
par un voyageur
Publié le 15 févr. 2024 sur Expedia
Hermoso lugar para pasar en pareja y en familia
par un voyageur
Publié le 14 févr. 2024 sur Hotels
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Quaility of food at property restaurants can improve
par un voyageur
Publié le 11 févr. 2024 sur Expedia
par un voyageur de Porter
Publié le 24 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 janv. 2024 par Assistant Manager , Gestion de l’hôtel
Thank You for your recent stay at Margaritaville Resort Lake Conroe. We appreciate your positive feedback and look forward to having you and your family as returning guests.
