Ratings based on 921 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from BETHEL PARK
Posted May 30, 2024
Affordable and it was very clean. Friendly and helpful staff. Definitely would consider staying again.
Comment from Hotel Management
May 30, 2024 by Hotel Manager., Hotel Management
Dear Joseph,Thank you for the review. We are delighted to hear that you found our hotel to be affordable, very clean and that our staff was friendly and helpful. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you again soon.Sincerely,Hotel Manager.
by A traveller
Posted Mar. 4, 2024 on Expedia
Comment from Hotel Management
Mar. 5, 2024 by Hotel Manager., Hotel Management
Dear Samuel,Thank you for the review. It is really great to find out that you had a very pleasant time during your stay here. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I look forward to having you with us again soon. Sincerely,Hotel Manager.
by A traveller
Posted Mar. 3, 2024 on Expedia
IT WAS A GOOD STAY
Comment from Hotel Management
Mar. 4, 2024 by Hotel Manager., Hotel Management
Dear Charles,Thank you for your kind comments. I’m pleased we were able to provide you with a great experience. We take real pride in this hotel and in serving guests like you, and we look forward to having you with us again soon. Sincerely,Hotel Manager.
by A traveller
Posted Feb. 29, 2024 on Expedia
New facilities and great staff
Comment from Hotel Management
Mar. 1, 2024 by Hotel Manager., Hotel Management
Dear Angelo,Thank you for the review. We are delighted to hear that you enjoyed our new facilities and experienced great service from our staff. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you’re in the area.Sincerely,Hotel Manager.
by A traveller
Great value and location
Posted Feb. 26, 2024 on HotelsWe stayed overnight on a saturday at the end of Feburary. The price was so good. The location is really great because it's only a 7 minute drive to downtown Charleston (depending on which part). Mount pleasant is nice to stay in. They had a decent little breakfast in the morning with a few hot options. I would absolutely stay here again!
Comment from Hotel Management
Feb. 27, 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for the review. I'm glad to hear that you had a positive experience with the good location, enjoyable breakfast, and affordable price. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. It's nice to see that you will stay with us again, and I hope you have the opportunity to do that soon.Sincerely,Hotel Manager.
by A traveller
Posted Feb. 25, 2024 on Expedia
Nice place
Comment from Hotel Management
Feb. 27, 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for your kind review. We're thrilled to hear that you found our place to be nice. Our goal is to do everything possible to provide guests with the best experience. I look forward to having you with us again soon. Sincerely,Hotel Manager.
by A traveller
Weekend Stay
Posted Feb. 25, 2024 on HotelsThe front desk service was extremely nice. Check in was fast and efficient. Everyone was so helpful.
Comment from Hotel Management
Feb. 27, 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for sharing your experience. We are happy to see that you found friendly & helpful staff service and had a great stay. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I hope you will be able to stay with us many more times in the future.Sincerely,Hotel Manager.
by A traveller
Posted Feb. 17, 2024 on Expedia
Very easy check in. Room was good
Comment from Hotel Management
Feb. 17, 2024 by Hotel Manager., Hotel Management
Dear Mary,Thank you for your review! We're glad to hear that your check-in process was easy and that you found your room to be good. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager.
by A traveller
Worst mattresses ever!
Posted Feb. 12, 2024 on HotelsWhile the room was clean and pleasant looking, they are so tiny that a family of four is very cramped. This would have been tolerable but the beds were easily the most uncomfortable I've EVER slept in. The mattresses are rock hard with barely any cushion. I never have back issues but after this stay my back ached for 2 days afterwards.
Comment from Hotel Management
Feb. 13, 2024 by Hotel Manager., Hotel Management
Dear Rober,Thank you for your time and efforts to post this review. It's nice to see that you found the clean room and an overall good experience. We do greatly apologize for your stay not being up to your satisfaction. We’re involved in a continuous improvement process aimed at making this hotel better than ever before. We guarantee that your next visit will be awesome. We are certain you will visit us once again and give us a chance to serve you.Sincerely,Hotel Manager.
by A traveller
Posted Feb. 11, 2024 on Expedia
The staff were warm and friendly! They made us feel welcome
Comment from Hotel Management
Feb. 12, 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for the comments. We are thrilled to hear that our staff made you feel welcome and provided warm and friendly service during your stay at our hotel. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. We look forward to serving you again soon. Sincerely,Hotel Manager.
