Ratings based on 756 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 18, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by ., Hotel Management
Dear Mr.Prashant,Namaste from Novotel Mumbai Juhu Beach.Many thanks for your rating. We are delighted to know you enjoyed your experience at our hotel. We look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach
by A traveller
Posted Mar. 17, 2024 on Expedia
Felt exclusive, right next to beach, overall vibe was great.
Comment from Hotel Management
Mar. 21, 2024 by ., Hotel Management
Dear Mr.Ateendra,Namaste from Novotel Mumbai Juhu Beach.Many thanks for your rating. We are delighted to know you enjoyed your experience at our hotel. We look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach
by A traveller
Posted Mar. 5, 2024 on Expedia
I enjoyed a great stay here for one night following my flight out. The food and dessert table was incredible, the staff was very friendly and helpful, and the shuttle to the airport was easy and at a great value.
Highly recommended!
Comment from Hotel Management
Mar. 7, 2024 by ., Hotel Management
Dear Mr.Jon,Namaste from Novotel Mumbai Juhu Beach.Thank you for taking the time to share your experience with us. Our team is elated to read your wonderful message and are glad to hear you enjoyed you time at our hotel. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service.It is our pleasure to serve you and we look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach
by A traveller
Posted Mar. 2, 2024 on Expedia
Very helpful staff and very friendly front desk
Comment from Hotel Management
Mar. 5, 2024 by ., Hotel Management
Dear Mr.Shaneabbas,Namaste from Novotel Mumbai Juhu Beach. Many thanks for sharing your positive experience at our hotel. It is a pleasure to hear that you enjoyed your stay with us. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service. Your kind words of encouragement go a long way in motivating our team to continue to deliver exceptional experience for all our guests. The team is looking forward to welcoming you to another memorable experience in the future.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach
by A traveller
Posted Mar. 1, 2024 on Expedia
It could have been better, we stayed as a family and unfortunately the staff whether it was the front desk or room service was really lagging behind. I personally feel the standards have dropped since the last time I was there, either the hotel is understaffed or they’re not well trained and efficient.
Every little thing that we required in the room would come after almost 7-8 calls persistently made to the room service or front desk. Hotel management can definitely do better.
Comment from Hotel Management
Mar. 2, 2024 by ., Hotel Management
Dear Mr.Khilna,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach
by A traveller from Leicester
Posted Feb. 28, 2024 on Expedia
Comment from Hotel Management
Mar. 2, 2024 by ., Hotel Management
Dear Ms.Kinjal,Namaste from Novotel Mumbai Juhu Beach. Many thanks for sharing your positive experience at our hotel. It is a pleasure to hear that you enjoyed your stay with us. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service. Your kind words of encouragement go a long way in motivating our team to continue to deliver exceptional experience for all our guests. The team is looking forward to welcoming you to another memorable experience in the future.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach
by A traveller
Posted Feb. 25, 2024 on Wotif
Comment from Hotel Management
Feb. 27, 2024 by ., Hotel Management
Dear Mr.Dave,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach
by A traveller
Posted Feb. 25, 2024 on Expedia
Nice location and friendly staff..
Comment from Hotel Management
Feb. 26, 2024 by ., Hotel Management
Dear Ms.Jenis,Namaste from Novotel Mumbai Juhu Beach.It is a pleasure to receive such a delightful rating. We appreciate your encouragement towards our team and look forward to seeing you soon.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach
by A traveller
Posted Feb. 20, 2024 on Expedia
The property is not maintained. The soap dispensers in the reception washroom are broken and only 1 works. The room cupboard doors are fragile and hanging on the hinges.
The duvet covers are torn and on complianing got another one which was also torn.
Comment from Hotel Management
Feb. 21, 2024 by ., Hotel Management
Dear Mr,Jignesh,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach
by A traveller
Posted Feb. 16, 2024 on Expedia
The Staff at the Restaurant were Courteous and helpful. Front Desk was Disaster and Rude. I even complained GM Vishal Gupta no use.
Very Disappointed.
Comment from Hotel Management
Feb. 17, 2024 by ., Hotel Management
Dear Ms.Patel,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach
