Ratings based on 446 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 7, 2024 on Hotels
Comment from Hotel Management
Feb. 9, 2024 by Ulrike Bödcher/ Reputation Manager, Hotel Management
Dear John, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager
by A traveller
Posted Feb. 7, 2024 on Hotels
Comment from Hotel Management
Feb. 9, 2024 by Ulrike Bödcher/ Reputation Manager, Hotel Management
Dear Lorena, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager
by A traveller
Posted Jan. 20, 2024 on Expedia
The room itself was really cold. I called the front desk and was informed that there is not much they can do until the next day. I was given a portable space heater which worked well. The next day, well, nothing happened with the same condition.
Comment from Hotel Management
Jan. 23, 2024 by Ulrike Bödcher/ Reputation Manager, Hotel Management
Dear Glenn,thank you for taking the time to share your experience with us. We are sorry to hear that your stay at our hotel did not meet your expectations. We would like to apologize for the inconvenience you experienced due to the cold in your room. It is our goal to provide our guests with a comfortable and enjoyable stay and it is unfortunate that we were unable to meet your expectations in this instance. We hope that despite this experience, you will give us the opportunity to welcome you back to our hotel in the future. We always strive to exceed the expectations of our guests and would be delighted to have the opportunity to prove this to you on your next visit.With best regards - Ulrike Bödcher/ Reputation Manager
by A traveller
Posted Dec. 23, 2023 on Expedia
The Leonardo hotel chain is good. We were at Leonardo Heidelberg too. Our stay at both hotels were pleasant and comfortable.
Comment from Hotel Management
Jan. 4, 2024 by Ulrike Bödcher/ Reputation Manager, Hotel Management
Dear Valerie,thank you very much for your visit in our hotels in Munich and Heidelberg and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager
by A traveller
Posted Dec. 10, 2023 on Expedia
Check-in was rather slow, the garage does not have enough space when fully booked (which is not a problem as there is enough parking near by) the bathroom has only a glass ( non transparent) sliding door, which offers little privacy, otherwise a very modern and clean hotel. I appreciated the gym, which is difficult to find in most hotels.
Comment from Hotel Management
Dec. 11, 2023 by Ulrike Bödcher/ Reputation Manager, Hotel Management
Dear Oliver,thank you very much for your visit and for taking the time to provide feedback.We are pleased to see your reviews about our facilities and the ambience and regret your impression of the bathroom door all the more. It is part of our modern design but we understand that not every guest will immediately like it.Please visit us nevertheless again in the future, we look forward to welcome you.Kind regards – Ulrike Bödcher/ Reputation Manager
by A traveller
Posted Nov. 11, 2023 on Hotels
Comment from Hotel Management
Nov. 13, 2023 by Ulrike Bödcher/ Reputation Manager, Hotel Management
Dear Atul, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager
by A traveller
Posted Oct. 16, 2023 on Expedia
But one thing they charge 19.00 Euro for Breakfast
I thinks should be around 10.00 Euro
Comment from Hotel Management
Oct. 19, 2023 by Ulrike Bödcher/ Reputation Manager, Hotel Management
Dear Iqbal Mahmood,thank you very much for your visit and for taking the time to provide feedback.We are pleased to see your reviews and regret your impression of the breakfast price all the more. We regret, but for your suggested price of 10,00 we would not be able to hold this wide offer of quality products.Please visit us nevertheless again in the future, we look forward to welcome you.Kind regards – Ulrike Bödcher/ Reputation Manager
by A traveller
Posted Sep. 21, 2023 on Expedia
Decent hotel with easy access. Area stil being developed
Comment from Hotel Management
Dec. 11, 2023 by Ulrike Bödcher/ Reputation Manager, Hotel Management
Dear Simon,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager
by A traveller
Posted Sep. 18, 2023 on Expedia
Comment from Hotel Management
Sep. 19, 2023 by Ulrike Bödcher/ Reputation Manager, Hotel Management
Dear Louis-Gabriel, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager
by A traveller
Posted Jul. 27, 2023 on Hotels
Comment from Hotel Management
Aug. 6, 2023 by Jovana, Hotel Management
Liebe Sara,wir danken von Herzen für Ihre Bewertung.Es freut uns immer sehr, wenn unsere Gäste rundum zufrieden unser Hotel verlassen.Wir freuen uns auf ein baldiges Wiedersehen.Mit freundlichen Grüßen,Jovana Sevkusic / Front Office Shiftleader
