Ratings based on 42 Guest Reviews
Hear it directly from our travellers
4.9 Room cleanliness
4.6 Service & staff
5.0 Room comfort
4.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 4, 2024 on Hotels
Comment from Hotel Management
Mar. 7, 2024 by Jumeirah Muscat Bay, Hotel Management
Dear Oleg,Thank you for rating your experience with us at Jumeirah Muscat Bay.We look forward to your return!Sincerely,Zeki OzalGeneral Manager
by A traveller
Posted Feb. 29, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Jumeirah Muscat Bay, Hotel Management
Dear David,Thank you for rating your experience with us at Jumeirah Muscat Bay.We look forward to your return visit!Sincerely,Zeki OzalGeneral Manager
by A traveller
Posted Feb. 28, 2024 on Expedia
Nice quiet beach, Nice breakfast and food at Brezza was excellent.
Very noisy resort (doors slamming), could not cast our phone to TV to watch something other than BBC news, numerous issues of miscommunication with laundry and turn down services (eg people turning up to pickup laundry when the request was to drop off our laundry - which happened several times)
Comment from Hotel Management
Feb. 29, 2024 by Jumeirah Muscat Bay, Hotel Management
Dear Christian,Thank you for sharing your experience with us at Jumeirah Muscat Bay.We are delighted to learn that you enjoyed the serene beach, delicious breakfast, and food offerings at the Brezza Restaurant. However, we sincerely regret the inconvenience you encountered during your stay, including the noise disturbance, difficulties with casting to the TV, and miscommunication regarding laundry and turn-down service. Your feedback is invaluable to us, and we will review your remarks internally to ensure a more seamless experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.Sincerely,Zeki OzalGeneral Manager
by A traveller
Posted Feb. 8, 2024 on Expedia
Lovely place, peaceful and quiet. Was very much a captive market though in terms of price for food and drink.
Comment from Hotel Management
Feb. 9, 2024 by Jumeirah Muscat Bay, Hotel Management
Dear John,Thank you for your feedback and we are glad that you enjoyed the peaceful ambiance of Jumeirah Muscat Bay. We have well received your remarks on pricing for food and beverages.We hope to welcome you back soon!Sincerely,Zeki OzalGeneral Manager
by A traveller
Posted Jan. 29, 2024 on Expedia
This has been one of the most memorable hotel stays we have had in a long time! From the moment we entered until the moment we left we were pampered, taken care of and looked after!
The room was perfect, attention to detail, the gestures left by staff and housekeeping team, the dinner we had, everything was seamless, perfect and just right! The views are to die for! The cleanliness, the breakfast was perfect! The special attention at check in! There is really nothing that was missing! Highly recommend and will surely come back again! Thank you all!
Comment from Hotel Management
Jan. 30, 2024 by Jumeirah Muscat Bay, Hotel Management
Dear Hiba, Thank you for sharing your wonderful experience with us at Jumeirah Muscat Bay. We are delighted to learn that your stay was memorable, from the perfect room, dining experience, attention to detail to the seamless service and breathtaking views. We appreciate your recommendation and look forward to welcoming you back in the not-too-distant future. Sincerely, Zeki OzalGeneral Manager
by A traveller
Posted Jan. 26, 2024 on Expedia
It was an amazing stay, loved everything about it. The staff is very polite and friendly, the food is great and the amenities are exceptional. I unfortunately haven’t received any of the VIP access benefits.
Comment from Hotel Management
Jan. 28, 2024 by Jumeirah Muscat Bay, Hotel Management
Dear Maen,Thank you for sharing your amazing stay experience with us at Jumeirah Muscat Bay. We are delighted to learn that you enjoyed your stay and appreciated our staff, food, and amenities. We regret any oversight regarding the VIP access benefits and will investigate your remarks internally to ensure a more seamless experience for your future visits.Sincerely,Zeki OzalGeneral Manager
by A traveller
Posted Dec. 25, 2023 on Expedia
Great hotel to disconnect and be in pure luxury. I really liked the fact that they had a pillow menu(complimentary). You get to choose a pillow that fits you.
One thing I didn't appreciate is the fact that we booked half board and I specifically checked the T&C to see if there are any add on as it was Dec 24th for dinner and only new year was mentioned, when we reached there they told we have to pay extra for the buffer because it is Christmas buffet. I told them and showed the T&C but I still had to payed Xtra. I felt like theyr didn't show integrity there with their own T&C.
Comment from Hotel Management
Dec. 26, 2023 by Jumeirah Muscat Bay, Hotel Management
Dear Nausheen,Thank you for sharing your feedback. We appreciate your positive comments about our luxurious amenities, including the complimentary pillow menu. We regret any inconvenience regarding the charge for the Christmas buffet. Your input is valuable, and we will investigate your remarks internally to enhance the overall guest experience.It was indeed a great pleasure having you with us and we remain to regain your confidence in the best possible way.Sincerely, Zeki OzalGeneral Manager
by A traveller
Stunning property, fantastic staff!
Posted Dec. 4, 2023 on HotelsSpent 4 nights at this little slice of heaven on earth. What a superb product from Jumeirah.
Warmth and calm are the main characteristics embodied by every aspect of the space, from the serene interiors to the the incredible staff that are the most hospitable I’ve ever encountered in any hotel, anywhere in the world. Cannot wait to return to this property which in my opinion, is THE must place to stay in Muscat.
Comment from Hotel Management
Dec. 5, 2023 by Jumeirah Muscat Bay, Hotel Management
Dear Carl B.Thank you for your glowing review.We are delighted to learn that you had an enjoyable experience with us at Jumeirah Muscat Bay. Your kind words about our serene interiors and incredible staff warm our hearts. We can't wait to welcome you back to what you consider the must-stay place in Muscat. Sincerely,Zeki OzalGeneral Manager
by A traveller
Posted Oct. 10, 2023 on Expedia
Fabulous hotel and service
Comment from Hotel Management
Oct. 11, 2023 by Jumeirah Muscat Bay, Hotel Management
Dear Harsha Vasanji, Thank you very much for sharing your compliments on our resort as well as the service. We sincerely hope to welcome you back soon. Sincerely, Zeki OzalGeneral Manager
by A traveller
Posted Sep. 25, 2023 on Expedia
Comment from Hotel Management
Oct. 15, 2023 by Jumeirah Muscat Bay, Hotel Management
Dear Jonathan,Thank you for taking the time to rate your experience with us at Jumeirah Muscat Bay.We look forward to your return visit!Sincerely,Zeki OzalGeneral Manager
