Ratings based on 1,233 Guest Reviews
Hear it directly from our travellers
3.3 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 29, 2024 on Expedia
Very nice stay only complaint was one of our towels in bathroom had black on it. Might have been cleaned but if stained & wait get rid of it. Beds were very uncomfortable
Comment from Hotel Management
Jan. 31, 2024 by LLear, Hotel Management
Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that overall you had a very nice experience.However, we sincerely apologize for the inconvenience you encountered with the towel in your bathroom. We take cleanliness very seriously, and it's disappointing to hear that one of our towels did not meet your expectations. Rest assured, we will investigate this matter with our housekeeping team to ensure such issues are addressed promptly.Additionally, we regret that the beds did not provide the comfort you were expecting. We understand the importance of a good night's sleep, and we apologize for any discomfort you may have experienced. Your comments will be shared with our management team for further evaluation and improvement.We appreciate your valuable feedback as it helps us identify areas where we can enhance our services. We hope to have the opportunity to welcome you back in the future and provide you with an improved and more comfortable stay.Thank you for choosing us, and we appreciate your understanding.
by A traveller
Posted Jan. 16, 2024 on Expedia
Staff was supper friendly and very helpful. Can't wait to stay there again.
Comment from Hotel Management
Jan. 23, 2024 by LLear, Hotel Management
Sara thank you for the excellent review. We are thrilled that you enjoyed your stay with us. We look forward to seeing you again in the near future.
by A traveller
Posted Jan. 7, 2024 on Expedia
Comment from Hotel Management
Jan. 10, 2024 by LLear, Hotel Management
Thank you for the excellent review, we are glad that you enjoyed your time with us. We look forward to having you return in the near future.
by A traveller
Posted Jan. 6, 2024 on Expedia
I requested a suite and it look like a nightmare from hell. The halls were ranked with the smell of pee and smoke. Then they gave me a tiny room with no accommodation and said it’s ocean view! I didn’t care about a view we needed space for my husband and my 2 children. Horrible stay. And I have been all over the world and Myrtle beach, the worst stay. Will never go back. I booked through Expedia and they could get a hold of the front desk and when I went down there wasn’t anybody there around 7pm.
Comment from Hotel Management
Jan. 10, 2024 by LLear, Hotel Management
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your recent stay at our hotel. Your feedback is invaluable to us as it helps us identify areas for improvement.We are truly sorry to hear that the suite provided did not meet your expectations and that you encountered issues with the overall cleanliness and odor in the halls. This is certainly not the standard we aim to uphold, and we understand the importance of a comfortable and pleasant environment for our guests. Your concerns are taken seriously, and we appreciate your patience and understanding. We would like to make amends for your unpleasant experience, and we encourage you to reach out to our management team directly at [hotel contact information] to discuss your stay in more detail.Once again, we apologize for falling short of your expectations and appreciate the opportunity to address your concerns. We hope you will consider giving us another chance in the future to provide you with the positive experience you deserve.
by A traveller
Posted Jan. 6, 2024 on Expedia
The stay was comfortable and convenient staff was nice n helpful I would definitely stay again thank you
Comment from Hotel Management
Jan. 10, 2024 by LLear, Hotel Management
Thank you so much for taking the time to share your positive feedback with us! We're thrilled to hear that your stay was comfortable and convenient, and that our staff was able to contribute to a pleasant experience. Your kind words mean a lot to us, and we truly appreciate your recognition of our team's efforts.We look forward to the opportunity to welcome you back for another stay. If there's anything specific you enjoyed or if you have any additional comments, please feel free to let us know. Thank you for choosing us, and we can't wait to host you again in the future!
by A traveller
Posted Jan. 6, 2024 on Expedia
The stay was ok. Need upgrades bad it was just ok. The game room was like 7 games. The room I didn’t sleep undercover. I alway bring my own blankets do to thin spreads on bed. No roomservice or cleaning only request swap out of towel. Pizza bar was closed. But the fireworks for new year was the best part.
Comment from Hotel Management
Jan. 10, 2024 by LLear, Hotel Management
Thank you for taking the time to share your feedback with us. We appreciate your honest review and are glad to hear that you enjoyed the New Year's fireworks. However, we apologize for any shortcomings you experienced during your stay. Once again, we appreciate your feedback and your understanding. If you have any further comments or suggestions, please feel free to reach out to us directly at [hotel contact information]. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Thank you for choosing to stay with us.
by A traveller
Posted Jan. 6, 2024 on Hotels
Comment from Hotel Management
Jan. 10, 2024 by LLear, Hotel Management
Thank you for the excellent review, we are glad that you enjoyed your time with us. We look forward to having you return in the near future.
by A traveller
Posted Jan. 5, 2024 on Expedia
Comment from Hotel Management
Jan. 10, 2024 by LLear, Hotel Management
Thank you for the excellent review, we are glad that you enjoyed your time with us. We look forward to having you return in the near future.
by A traveller
Posted Jan. 4, 2024 on Expedia
Comment from Hotel Management
Jan. 10, 2024 by LLear, Hotel Management
Thank you for the excellent review, we are glad that you enjoyed your time with us. We look forward to having you return in the near future.
by A traveller
Posted Jan. 2, 2024 on Hotels
Comment from Hotel Management
Jan. 8, 2024 by LLear, Hotel Management
Jody thank you for your review, we are glad you enjoyed your time with us. We look forward to your next visit.
