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Mercure Nagano Matsushiro Resort & Spa

4.0 star property
4-star spa hotel near Matsushiro Castle

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Photo gallery for Mercure Nagano Matsushiro Resort & Spa

In-room safe, desk, iron/ironing board, free WiFi
Restaurant
Miscellaneous
Lobby
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
1372-1 Nishiterao Matsushiro, Nagano, Nagano-ken, 381-1215
  • Place, Matsushiro Castle
    ‪11 min walk‬
  • Place, Former Matsushiro Literary and Military School
    ‪15 min walk‬
  • Place, Matsushiro Underground Imperial Headquarters
    ‪4 min drive‬

Room options

View all photos for Classic Room, Japanese style, 4 Futon beds, Mountain view

Classic Room, Japanese style, 4 Futon beds, Mountain view

Classic Room, Japanese style, 4 Futon beds, Mountain view

7.8 out of 10
Good
(10 reviews)
  • Sleeps 7
  • 4 Twin Futons

View all photos for Classic Room, 1 Double Bed with Sofa bed, Mountain View

Classic Room, 1 Double Bed with Sofa bed, Mountain View

Classic Room, 1 Double Bed with Sofa bed, Mountain View

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Classic Room with 2 single beds and 1 sofa bed, Mountain view

Classic Room with 2 single beds and 1 sofa bed, Mountain view

Classic Room with 2 single beds and 1 sofa bed, Mountain view

8.4 out of 10
Very good
(52 reviews)
  • Sleeps 5
  • 3 Twin Beds

View all photos for Classic Room, Japanese style, 2 single beds and 2 futon beds, Mountain view

Classic Room, Japanese style, 2 single beds and 2 futon beds, Mountain view

Classic Room, Japanese style, 2 single beds and 2 futon beds, Mountain view

7.0 out of 10
Good
(7 reviews)
  • Sleeps 7
  • 2 Twin Beds and 2 Twin Futons

View all photos for Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

  • Sleeps 9
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Classic Room, Multiple Beds, Mountain View

Classic Room, Multiple Beds, Mountain View

Classic Room, Multiple Beds, Mountain View

  • Sleeps 5
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Classic Room, 2 Twin Beds, Mountain View

Classic Room, 2 Single Beds, Mountain View

Classic Room, 2 Twin Beds, Mountain View

  • Sleeps 5
  • 2 Twin Beds

View all photos for Deluxe Suite, Multiple Beds

Deluxe Suite, Multiple Beds

Deluxe Suite, Multiple Beds

  • Sleeps 8
  • 4 Twin Beds

View all photos for Classic Room, 2 Twin Beds

Classic Room, 2 Single Beds

Classic Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

About the area

Nagano

Matsushiro stay.Your stay at this Matsushiro hotel places you within 2 miles (3 km) of Matsushiro Castle and Former Matsushiro Literary and Military School. Also, Nagano Olympic Stadium is within 3 miles (5 km) and Nagano Prefectural Museum of History is within 6 miles (10 km).

What's nearby

  • Matsushiro Castle - 11 min walk - 0.9 km
  • Chokoku-ji Temple - 11 min walk - 0.9 km
  • Masuo Ikeda Museum - 12 min walk - 1.1 km
  • Former Matsushiro Literary and Military School - 15 min walk - 1.3 km
  • Matsushiro Underground Imperial Headquarters - 4 min drive - 2.1 km

Getting around

  • Shinonoi Station - 18 min drive
  • Yudanaka Station - 27 min drive

Restaurants

  • ‪ドンキホーテ 篠ノ井バイパス店 - ‬5 min drive
  • ‪マクドナルド - ‬4 min drive
  • ‪はま寿司長野篠ノ井店 - ‬4 min drive
  • ‪OYAKI FARM（おやきファーム）BY いろは堂 - ‬2 min drive
  • ‪ゆで太郎・もつ次郎 篠ノ井バイパス店 - ‬6 min drive

About this property

Mercure Nagano Matsushiro Resort & Spa

4-star spa hotel near Matsushiro Castle
Some rates at Mercure Nagano Matsushiro Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

There's a restaurant on site. WiFi is free in public spaces. Mercure Nagano Matsushiro Resort & Spa offers its guests a full-service spa, hot springs, and a sauna. Mercure Nagano Matsushiro Resort & Spa also features a vending machine, laundry facilities, and dry cleaning/laundry services. Self parking is free.

Smoking is allowed in designated areas at this 4-star Nagano hotel.

  • 345 guestrooms or units
  • Built in 1996
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • Smoking in designated areas
  • Dining venue
Mercure Nagano Matsushiro Resort & Spa offers 345 air-conditioned accommodations with safes and slippers. Televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Public bath/onsen services include an indoor public bath (no minerals), an outdoor mineral hot springs (Japanese-style onsen), and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,025 to 3,025 for adults and JPY 1,815 to 2,178 for children
  • A restaurant

Things to do

  • Full-service spa
  • Hot springs
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • TV with satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1 AM

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from March 23 2026 to March 24 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3025 to 3025 for adults, and JPY 1815 to 2178 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

Additional fees may apply to children for items such as extra bedding and meals.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Shinshu-matsushiro Royal
Shinshu-matsushiro Royal Hotel
Shinshu-matsushiro Royal Hotel Nagano
Shinshu-matsushiro Royal Nagano
Shinshu Matsushiro Royal Hotel
Royal NAGANO
Royal Hotel NAGANO
Mercure Nagano Matsushiro &
Mercure Nagano Matsushiro Resort Spa
Mercure Nagano Matsushiro Resort & Spa Hotel
Mercure Nagano Matsushiro Resort & Spa Nagano
Mercure Nagano Matsushiro Resort & Spa Hotel Nagano

Mercure Nagano Matsushiro Resort & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 279 out of 701 reviews
Rating 8 - Good. 234 out of 701 reviews
Rating 6 - Okay. 112 out of 701 reviews
Rating 4 - Poor. 44 out of 701 reviews
Rating 2 - Terrible. 32 out of 701 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

MOTOI

Stayed 2 nights in Dec 2025

10/10 Excellent

Jim

Liked: Cleanliness, amenities, property conditions & facilities
Breakfast and dinner were very good. Staff great. Accommodations were basic and old. Far away from everything!
Stayed 4 nights in Dec 2025

10/10 Excellent

Theresa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
The outdoor onsen is small
Stayed 2 nights in Dec 2025

2/10 Terrible

Arturo

Stayed 3 nights in Dec 2025

10/10 Excellent

WEILI, SINGAPORE

Check in Staff- Ms Hiro.. She made the check in experience very wonderful.. she was really detailed with the breakfast & dinner booking. Definitely must go for the half board option! Dinner menu is the same in all our 4 nights stay.. Careful of the lady on 3/F guarding the Onsen, she is a little angry Grandma style.. but very necessary to ensure safety and order.
Stayed 4 nights in Dec 2025

4/10 Poor

Jacquie

Disliked: Cleanliness, amenities, property conditions & facilities
A disappointing experience. Some positives. The rooms are spacious but tired. Some of the staff are hospitable but others treat you like a child on a school camp. The hotel is tired- stained furniture and vet hard beds. Breakfast was nice once you got through the school camp like military set up - I appreciate they have a lot of guests but this is unnecessary. I did not eat dinner as Theo nul choice is an extremely expensive buffet. The supermarket across the road has good bento boxes. Top marks for the lovely shuttle drivers - it’s a 30 minute run into the city and the shuttle is great and such nice staff there.
Stayed 3 nights in Dec 2025

10/10 Excellent

August

Stayed 2 nights in Nov 2025

4/10 Poor

Shlomi Shlomo

Business traveller, Travelled with group
They get a low review from me, mostly because of the messy breakfast service. Rooms need urgent up-grade, sofa was filthy.
Stayed 3 nights in Nov 2025

10/10 Excellent

Sirinyapon, Sandy

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, very good. Breakfast is excellent.
Stayed 3 nights in Nov 2025

10/10 Excellent

Alex

Liked: Staff & service, property conditions & facilities
Onsen was nice
Stayed 2 nights in Nov 2025

10/10 Excellent

Nipa

Stayed 1 night in Nov 2025

8/10 Good

Wai Kheong Mercury

Stayed 1 night in Nov 2025

10/10 Excellent

Stephane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Did not speak much English but made efforts to understand us and cominicate with us. Rooms are clean and big, small bathroom but very clean. Breakfast included (huge buffet). Free drinks from 9:00 to 11:00 pm. Much appreciated
Stayed 3 nights in Nov 2025

6/10 Okay

NAOMASA

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
設備やサービスは特段問題なく、よかったと思います。 2点だけ チェックインの列への案内の際に男性の方が対応してくださりましたが、口臭がとても気になりました。接客するにあたりエチケットは重要かと思います。 喫煙ルームに外国人の方が10数名（同じグループ）いたのはいいんですが、ラウンジから酒類を持ち込んで相当長い間談笑していました。少し度が過ぎると思います。何かルール化していただきたいと思います。
Stayed 1 night in Oct 2025

2/10 Terrible

Devin

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
You couldn't pay me to stay here again. It is so old, stains on the floors and walls, the beds are terrible, the AC doesn't work, and they charge an arm and a leg for a mediocre breakfast. The only good thing was the free candy.
Stayed 1 night in Oct 2025

10/10 Excellent

Nanaka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ご飯がとてもおいしかったです
Stayed 1 night in Oct 2025

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Naoki

Travelled with family
Stayed 1 night in Sep 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The area is picturesque with nice views of the mountains. There are two supermarkets and a petrol station close by. The interchange for the highway is 2 minutes away. There are a number of restaurants fairly close. The yakiniku restaurant gets booked up pretty quick so be sure to make a reservation. The former Sanada residence and military school are worth taking a look at too. They are just a couple of minutes away. The hotel itself is fresh and clean, with free sparkling wine, beer and snacks in the evening, then free spirits as a nightcap from 9pm. The onsen baths are a good size with access to a smaller outside rotenburo. The Japanese style room we stayed in was spacious with a separate seating are next to the window with a mountain view.
Stayed 2 nights in Sep 2025

8/10 Good

Ryota

Business traveller
Liked: Cleanliness, staff & service, room comfort
- Onsen was nice - Internet speed was slow
Stayed 1 night in Sep 2025

8/10 Good

Yukari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Naoko

The room smelled smoky tabaco. Worker brought air cleaner though. Room size was big enough. Breakfasts were too much, buffet style, we couldn’t eat them all.
Stayed 2 nights in Aug 2025

8/10 Good

TAKEHIRO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

ASUMI

Stayed 1 night in Aug 2025

10/10 Excellent

Morten Mengel

Stayed 3 nights in Aug 2025