Ratings based on 622 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
It is what it is
Posted Nov. 11, 2023 on HotelsThis place felt like it was from another time, years ago. Everything felt very old. It wasn't a terrible experience, but the ceiling vent looked like it had mold. And it definitely was musty in the room. The A/C was very weak too. It provided what I needed for the most part.
Comment from Hotel Management
Nov. 14, 2023 by Smile Hotel Nagoya Shinkansenguchi Front desk cler, Hotel Management
Thank you very much for staying at Smile Hotel Nagoya Shinkansenguchi.We sincerely apologize for the inconvenience caused due to poor cleaning management. We will strive to improve in the future based on the valuable feedback we receive from our customers.We deeply apologize for the inconvenience caused to our customers.Smile Hotel Nagoya Shinkansenguchi
by A traveller
Cheap and central - did the job
Posted Jul. 8, 2023 on HotelsComment from Hotel Management
Jul. 13, 2023 by スマイルホテル名古屋新幹線口 進藤, Hotel Management
Thank you for staying at Smile Hotel Nagoya Shinkansen Exit. We look forward to seeing you again.
by A traveller
Posted Jun. 4, 2023 on Expedia
The hotel is comfortable. As for breakfast, besides the set menu, you can have free-flow unagi ochazuke! Amazing! :)
by A traveller
Posted Feb. 19, 2023 on Expedia
Comment from Hotel Management
Mar. 21, 2023 by スマイルホテル名古屋新幹線口 進藤, Hotel Management
Thank you for staying at Smile Hotel Nagoya Shinkansenguchi. We are looking forward to seeing you again when you come to Nagoya.
by A traveller
Posted Feb. 4, 2023 on Expedia
good and clean and hygienic 😍
Comment from Hotel Management
Feb. 25, 2023 by Smile Hotel Nagoya SHINDO, Hotel Management
Thank you for staying at Smile Hotel Nagoya Shinkansen Exit. We look forward to seeing you again.
by A traveller
Posted Jul. 17, 2022 on Expedia
by A traveller
Posted Jun. 29, 2022 on Expedia
Very good for the price
Comment from Hotel Management
Jul. 10, 2022 by スマイルホテル名古屋新幹線口, Hotel Management
Thank you for staying at Smile Hotel Nagoya Shinkansen Exit.
I am glad that you were satisfied with the price.
Thank you for your cooperation in word of mouth.
by A traveller
Posted May 18, 2022 on Expedia
by A traveller
Posted Aug. 26, 2021 on Expedia
The room is clean but smells like smoky.
Comment from Hotel Management
Aug. 27, 2021 by スマイルホテル名古屋新幹線口, Hotel Management
この度はご宿泊ありがとうございます。
今後は清掃スタッフとの連携もさらに強化して
お部屋の臭い等でお客様に出来る限り
ご迷惑がかからない様にしていきたいと思います。
by A traveller
Staff are nice
Posted May 12, 2021 on HotelsIt was an amazing experience. Staff have a pretty nice smile in their faces and they are friendly too .
Comment from Hotel Management
May 12, 2021 by スマイルホテル名古屋新幹線口, Hotel Management
Thank you for staying with us.
Also, when you come to Nagoya, thank you for the Smile Hotel Nagoya Shinkansen exit.
