Ratings based on 42 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 29, 2024 on Expedia
Aweson!
Comment from Hotel Management
Jan. 29, 2024 by JC, Hotel Management
Gracias Jasser for visiting us!
by A traveller
Posted Jan. 6, 2024 on Expedia
by A traveller
Posted Dec. 22, 2023 on Expedia
Lovely.
Comment from Hotel Management
Apr. 2, 2024 by JC, Hotel Management
Thank you very much for staying with us during your Nicaragua vacation!
by A traveller
Posted Sep. 10, 2023 on Expedia
Super friendly amazing staff. They really go out of their way to make your trip special
Comment from Hotel Management
Sep. 10, 2023 by JC, Hotel Management
Thank you Jerry for your stay at the Hacienda! The staff and myself had a great time knowing both of you!
by A traveller
Beautiful resort, friendly staff
Posted Aug. 19, 2022 on HotelsAn amazingly beautiful resort with staff that did everything they could to accommodate all of my needs. It had a pool and some of the best views in Nicaragua.
Comment from Hotel Management
Aug. 22, 2022 by JC, Hotel Management
Thank you Paul for your visit! Glad you did enjoyed your stay in our little piece of Paradise!
by A traveller
Beautiful place, inapt staff; scorpion in bed
Posted Jan. 1, 2020 on HotelsThe place is small and beautiful, built very well out of good natural materials. The food is simple (chicken, etc) but done very well, tamales at lunch on Saturday were amazing. The attitude of staff was curios. Getting hot water to work required multiple reminders and 40 minutes to solve. You need to specifically ask for it every time you want to use it. The first day the staff refused to clean our room, remarkable as we were the only guests staying. A scorpion climbed into an unmade bed and bit one of us in the middle of the night, which was unpleasant. It took us a while to find the offending creature, hidden in a blanket. Later during the stay a sensible English-speaking manager arrived and things worked better.
by A traveller
Posted Jun. 19, 2019 on Expedia
Comment from Hotel Management
Jan. 6, 2024 by JC, Hotel Management
This Client never call for directions and they got lost! Now he says that we do not exist?
by A traveller
Have extra money and need rip off experience?
Posted Mar. 25, 2017 on Expedia
Pros: Scenery is nice, though not breathtaking for us. Was a dry forest with the volcano in the distance. grounds were well kept. Most staff are friendly
Cons: Pricing, Food, on site facilities, shopping, wifi, have actual spa The place looks like a camp without tents instead of a 4 star complex.
Location: The location was very remote, so we were totally at the hotel’s staff mercy. No restaurants or shops nearby. Road to town is a dirt road and quite far
We just finished a 3 night stay this hotel and have some serious concerns regarding the exorbitantly high rate we were charged per night and the value we received, or did not receive for it. Since we want to be fair in reviewing we will start with the good things and then move to our concerns. We would also like to compare this hotel with the Camino Real hotel we stayed in for part of our trip. Camino Real is also a 4 star property in Managua and very conveniently located to the city and airport. Comparing the two, we found Camino Real to be a REALLY good value, with super amenities, outstanding food, all for half the price of the Hacienda full board. So, our advice is to stay at someplace else, and take a day trip to the volcanoes. Anyway, here is our review of the Hacienda. FOOD was not at par with what was promised. after paying more than a 4 figures for full board, we ended up having beans and rice for two out of the three dinners, and were hungry during the lunches. The hotel is in a very remote area, so no restaurants or anything within walking distance left us at the hotel’s mercy and hungry. Even when we used the hotel’s tours, we were not offered lunch for those tours. The room’s amenities are not at par with a 4 star property or worth the pricing. The WiFi was too slow for us to complete any work, which is going to cost us due to backlog of work. No WiFi in the rooms. This is a glorified campsite, not a 4 star hotel
Recommended
for Everyoneby A traveller from St. John's, NL
Excellent choice, wonderful people,
Posted Mar. 8, 2017 on Expedia
Pros: Friendly staff. Accommodating. Breathtaking nature. Clean.
I found about the place while searching choices for a stay in Nicaragua. I love to be closer to Nature and away from cities. This place provided all that. It has a breathtaking view over a lake and some amazing peaks.
The staff were very helpful and friendly and always ready to take the extra mile to accommodate any plans or requests.
JC, the manager, was very friendly and helpful. The organized last minute excursions for me that were really fun and enjoyable.
Highly recommended. You won't regret it!
by A traveller
Super for couples
Posted Feb. 9, 2016 on HotelsWonderful place to relax and stay.
