8/10 Good
Verified traveller
Travelled with family
Aug 18, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful, sprawling campus with lots to do!
The property is beautiful and there is a great mix of activities, dining and lodging options. The beds are very comfy, rooms clean. However, the service is hit and miss. We showed up to find the 3 bedroom we arranged months before was no longer an option for very vague reasoning. It was a family reunion and send off, so the goal was to all be together. We were sent to the other side of the resort, with much smaller rooms, no longer connected and on the second floor where the elderly with us had trouble ascending the stairs. They should have let us know that they would no longer be able to accommodate that room for us, so that we could decide if we still wanted to stay there. We've stayed here several times and the cottages have the smallest rooms. I'm wondering if when I book through Hotels.com they chuck us to that area and then when we book direct we are placed in better room options. We did not receive a VIP amenity as per our level with hotels.com, they did give us a small discount for the trouble. However, the facilities are all wonderful and beautiful. The food is good at all of the options. We ate at the Grill three times over the weekend and the servers seemed so sad. I didn't visualize much in the way of sustainability. Each drink at the pool comes in a plastic container (not compostable) and straws are plastic too. Each food item comes in it's own bag with plastic utensils. So, everyone is throwing away bags, utensils and plastic cups all day with every order.
Verified traveller
Stayed 2 nights in Aug 2025
