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Hyatt House Nashville/Franklin/Cool Springs

2.5 star property
Art Deco hotel near CoolSprings Galleria

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Photo gallery for Hyatt House Nashville/Franklin/Cool Springs

Lobby
Free daily self-serve breakfast
Coffee/tea maker
Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

View in a map
3501 Mallory Lane, Franklin, TN, 37067
  • Place, Aspen Grove Park
    ‪13 min walk‬
  • Place, CoolSprings Galleria
    ‪2 min drive‬
  • Place, Vanderbilt University
    ‪21 min drive‬
  • Airport, Nashville, TN (BNA-Nashville Intl.)
    ‪26 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible (Shower)

Free toiletries, hair dryer, towels, soap

Suite, 1 Bedroom, Accessible (Shower)

9.8 out of 10
Exceptional
(11 reviews)
  • 73 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible, Bathtub

Free toiletries, hair dryer, towels, soap

Suite, 1 Bedroom, Accessible, Bathtub

9.2 out of 10
Wonderful
(10 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(9 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed

9.4 out of 10
Exceptional
(75 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(32 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds

Studio Suite, Multiple Beds

Studio Suite, Multiple Beds

9.6 out of 10
Exceptional
(90 reviews)
  • 52 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible (Shower)

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed, Accessible (Shower)

8.4 out of 10
Very good
(5 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

9.4 out of 10
Exceptional
(25 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Suite, 1 Bedroom

8.8 out of 10
Excellent
(14 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Franklin

In Franklin .You'll find Aspen Grove Park and CoolSprings Galleria within 2 miles (3 km) of this hotel. Saint Thomas Medical Partners and The Park at Harlinsdale Farm are also within 3 miles (5 km).

What's nearby

  • Aspen Grove Park - 13 min walk - 1.1 km
  • CoolSprings Galleria - 2 min drive - 2.5 km
  • Vanderbilt University - 21 min drive - 30.7 km
  • Broadway - 22 min drive - 32.4 km
  • Grand Ole Opry - 30 min drive - 43.8 km

Getting around

  • Nashville Riverfront Station - 22 min drive
  • Nashville International Airport (BNA) - 23 min drive

Restaurants

  • ‪Blimpie - ‬4 min walk
  • ‪Chick-fil-A - ‬8 min walk
  • ‪Neighbors - ‬6 min walk
  • ‪McDonald's - ‬11 min walk
  • ‪Culver's - ‬3 min walk

About this property

Hyatt House Nashville/Franklin/Cool Springs

Art Deco hotel near CoolSprings Galleria
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Business amenities include a 24-hour business center, a meeting room, and coworking spaces. An indoor pool, a vending machine, and tour/ticket assistance are also featured at the business-friendly Hyatt House Nashville/Franklin/Cool Springs. Free self parking is available.

This Art Deco Franklin hotel is smoke free.

  • 125 guestrooms or units
  • 4 levels
  • Built in 2020
  • Breakfast available (free)
  • Deli
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hyatt House Nashville/Franklin/Cool Springs offers 125 air-conditioned accommodations with coffee/tea makers and hair dryers. 49-inch flat-screen televisions come with cable channels.

This Franklin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Similar properties

Lobby
Hyatt Place Nashville/Franklin/Cool Springs
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.5 out of 5, Wonderful, 1,016 reviews
The price is CA $138
CA $163 total
includes taxes & fees
Nov 28 - Nov 29
Hyatt Place Nashville/Franklin/Cool Springs

Property amenities

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available 6:30 AM to 8:30 AM on weekdays and 6:30 AM to 8:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Hand-held showerhead
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 49-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in each accommodation. Guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hyatt House Nashville/Franklin/Cool Springs Hotel
Hyatt House Nashville/Franklin/Cool Springs Franklin
Hyatt House Nashville/Franklin/Cool Springs Hotel Franklin

Reviews

Hyatt House Nashville/Franklin/Cool Springs Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 790 out of 1006 reviews
Rating 8 - Good. 131 out of 1006 reviews
Rating 6 - Okay. 38 out of 1006 reviews
Rating 4 - Poor. 14 out of 1006 reviews
Rating 2 - Terrible. 33 out of 1006 reviews

Reviews

10/10 Excellent

Terry

Stayed 1 night in Aug 2025

6/10 Okay

Kim

Liked: Cleanliness, staff & service
The elevators were kind of rocky and made a lot of noise when it stopped at your floor then on Sunday 2 patrons were stuck in the elevator
Stayed 3 nights in Aug 2025

8/10 Good

James

Stayed 1 night in Aug 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and nice big clean rooms
Stayed 1 night in Aug 2025

10/10 Excellent

Jeanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such large, clean rooms with comfortable beds! We've stayed here a few times passing through the area and we have always been pleased.
Stayed 1 night in Aug 2025

10/10 Excellent

Kelley

Stayed 3 nights in Aug 2025

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Room comfort

BEWARE OF THE MATTRESS

I had to checkout a day early because the bed was so uncomfortable. That is the worst mattress I've ever slept on in a hotel.
Stayed 3 nights in Aug 2025

8/10 Good

Carrie

Stayed 1 night in Aug 2025

10/10 Excellent

Clinton

Stayed 1 night in Aug 2025

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a few days for work. Breakfast was cooked well and many options.
Stayed 3 nights in Jul 2025

10/10 Excellent

Felicia

Travelled with family and small children
Liked: Amenities
Great place to stay. Close to the beach and the staff was great! Clean room and comfortably for our family of 5. The golf cart transportation to the beach was nice as well as providing beach and pool towels for the family!
Stayed 2 nights in May 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful!!!

Great stay!! Everything was good.
Stayed 2 nights in Aug 2025

10/10 Excellent

Denisha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paul at the front desk was STELLAR! People like him deserve to be paid way more than they typically as re in the service industry. Overall, the place was clean and the staff was amazing. Even Beth at the front desk the following day was helpful. If you're looking for a clean hotel with wonderful staff and a great location, stay here.
Stayed 1 night in Aug 2025

10/10 Excellent

Kyle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at a Hyatt house and it was wonderful
Stayed 1 night in Aug 2025

8/10 Good

Sanita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very well kept property overall central to multiple restaurants and a Wal-Mart within walking distance. The room was nice and spacious and had a home away from home feel to it. The beds were comfy and the linens were fresh. Amenities such as microwave, refrigerator, stove, dishwasher and sink. The outside offered a relaxing terrace with bbq grills, tv and plenty of seating. The dining area was also nice. They also offer an evening cocktail, tho it was closed during my stay. Parking was free and seemed to be fairly safe. There was a guy just kind of hanging around the parking lot during my stay, but I'm not sure if he was another guest or a local. Additionally, be careful using side doors for a quicker exit. You may end up walking further to your car. A few other issues would be the surface cleaning in the bathroom. The shower could definitely use a deeper cleaning. On the surface, it appeared clean. However, there was scum starting to accumulate on the glass and the flooring of the shower was starting to become dingy. The walls were thin so you'll definitely be able to hear your neighbor if they're more of a loud talker. This property also has a policy that is posted of entering rooms within the first 24 hours of your stay so be mindful of that. Lastly, the breakfast was horrible. Not sure if it was just a bad day, but everything was either under cooked or overcooked. However, multiple places to grab breakfast near. All in all nice property and would stay again.
Stayed 1 night in Aug 2025

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Love the convenience of this location for options after work.
Stayed 6 nights in Jul 2025

10/10 Excellent

Ramalinga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great room for a family of 4. Breakfast was good. Location is perfect
Stayed 1 night in Aug 2025

8/10 Good

Damon

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good my only 2 complaints was thay on our 2 day the pool was dirty and it took them a minute to get it cleaned and the housekeeping staff walked in on my son taking a shower with the do not disturb sogn on the door.
Stayed 4 nights in Jul 2025

10/10 Excellent

Trudy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. Person who checked us in (I think his name was Josh) was very kind. Room was clean. Breakfast was good. Check out was also super quick and easy. Area around hotel was nice. Dining, shopping and highway access were all close. Would stay again.
Stayed 1 night in Jul 2025

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Caleb

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very nice.
Stayed 3 nights in May 2025

10/10 Excellent

Shondra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, we arrived on a Sunday (omelette bar on website does not state that this is only Wednesday-Friday), so we did not get to indulge. Beds were VERY comfortable in our suite, room was spotless. All staff I talked to were very nice. I was a bit concerned that Hyatt House does have homeless living in the hotel. Where we live, this spells crime and trouble. As far as I am aware, there were no incidents, but I would not let kids roam about. In fact, one of the gentlemen living there told us about the downed elevator and the other one is acting up (there's only 2 elevators). My husband helped direct 2 inebriated men, also living at the hotel, to get off the elevator to their floor. While the hotel was clean and comfortable, I'm not sure if I would stay here again.
Stayed 1 night in Jul 2025

10/10 Excellent

David

Stayed 1 night in Jul 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall; let me check in early; clean; great breakfast; good location; only one elevator working; housekeeping played loud music and talked loudly in halls; housekeeping knocked on doors before checkout time (use digital report to see empty rooms)
Stayed 1 night in Jul 2025