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Hotel Big Sur

3.0 star property
3-star guestrooms with free WiFi

Choose dates to view prices

Photo gallery for Hotel Big Sur

Living area
Front of property
Standard Twin Room
Interior
Restaurant

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
69 Manuel Bulnes, Natales, Magallanes y la Antártica Chilena, 6160000
  • Costanera
    ‪3 min walk‬
  • Puerto Natales Casino
    ‪8 min walk‬
  • Plaza de Armas
    ‪9 min walk‬
  • Puerto Natales (PNT-Teniente J. Gallardo)
    ‪10 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

9.6 out of 10
Exceptional
(12 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room

Superior Room

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

9.0 out of 10
Wonderful
(7 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Twin Bed and 1 Large Twin Bed

About the area

Puerto Natales

Near the airport.Within a 5-minute walk of the hotel, you'll find Última Esperanza Fjord and Costanera. History Museum and Puerto Natales Casino are also within half a mile (1 km).

What's nearby

  • Costanera - 3 min walk - 0.3 km
  • Puerto Natales Casino - 8 min walk - 0.7 km
  • Plaza de Armas - 9 min walk - 0.8 km
  • Cueva del Milodon - 12 min walk - 1.1 km
  • Mirador Cerro Dorotea - 2 min drive - 1.7 km

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 20 min drive

Restaurants

  • ‪La Disquería Natales - ‬5 min walk
  • ‪El Bote - ‬4 min walk
  • ‪Pampa Restobar - ‬4 min walk
  • ‪Masay Pizza & Sandwich - ‬5 min walk
  • ‪Cafe Kau - ‬8 min walk

About this property

Hotel Big Sur

3-star guestrooms with free WiFi
Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces. Hotel Big Sur also features coffee/tea in a common area and an elevator.

This 3-star Natales hotel is smoke free.

  • 30 guestrooms or units
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Coffee in lobby
  • Front desk (24 hours)
  • Elevator
  • No smoking on site
Hotel Big Sur offers 30 accommodations. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Bathrooms include showers. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • Coffee and tea in common areas
  • Free daily manager's reception

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Phone

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a first aid kit in each accommodation.

Property is also known as

Hotel Big Sur Hotel
Hotel Big Sur Natales
Hotel Big Sur Hotel Natales

Hotel Big Sur Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 66 out of 122 reviews
Rating 8 - Good. 36 out of 122 reviews
Rating 6 - Okay. 13 out of 122 reviews
Rating 4 - Poor. 2 out of 122 reviews
Rating 2 - Terrible. 5 out of 122 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

6/10 Okay

Timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Be aware

Friendly hotel and simplistic design. Unfortunately paper thin walls make it difficult to sleep and it’s quite close to a noisy harbor.
Stayed 3 nights in Mar 2025

10/10 Excellent

FRANCISCO XAVIER TORRES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 3 nights in Feb 2025

10/10 Excellent

Levent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Tyler

Stayed 1 night in Feb 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent staff and service.

We stayed two nights a few days apart. The first room was not very good. Things did not work well in it. They made up for it with our next night. Stay gave us a wonderful room where everything worked beautifully warm and cozy hotel overall!
Stayed 1 night in Feb 2025

8/10 Good

orit

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Linus, Chicago

Stayed 1 night in Feb 2025

6/10 Okay

Katherine

Stayed 1 night in Jan 2025

10/10 Excellent

Muralikrishna, Rancho Cordova

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Jong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly and professional. The unit is little small but it was functional. You can hear the echoes of doors opening/closing through the hallway, but unit has ear plugs to reduce the noise. The breakfast had time slots to limit the number of guests at the same time in cafeteria, so it wasn't crowded. The food was great with lots of options.
Stayed 1 night in Jan 2025

10/10 Excellent

joaquin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good customer service, very clean, great location, nice breakfast. A plus is that breakfast open early ( 6 am) then you can have breakfast before your excursion Only negative is the room size
Stayed 5 nights in Jan 2025

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great option

Great value for money with breakfast included
Stayed 1 night in Jan 2025

8/10 Good

Shy

Stayed 1 night in Jan 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place

Very comfortable, excellent location and friendly, helpful staff. I was very happy that I could have a late checkout while I waited to board the ferry nearby, (well worth the extra $).
Stayed 1 night in Jan 2025

10/10 Excellent

Diomel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and accessible to restaurants, groceries and attractions in Puerto Natales. The hotel staff especially James and the young lady during check-in were very attentive to our needs.
Stayed 1 night in Jan 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

YINGNAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

clare

Stayed 1 night in Dec 2024

6/10 Okay

Diane

Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Shankar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic and clean
Stayed 1 night in Nov 2024

8/10 Good

Luis, Amarillo

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Nov 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean, comfortable and had everything we needed for two nights. The reception staff were really helpful with booking us a tour and taxi to the airport. You can hear some noise in the corridor but it wasn’t as bad as the other reviews suggest and we slept through. Breakfast was also great.
Stayed 2 nights in Nov 2024

10/10 Excellent

Susan

The rooms are clean and warm the staff are wonderful
Stayed 2 nights in Oct 2024