Note fondée sur 815 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 mai 2024
Commentaires de Gestion de l’hôtel
16 mai 2024 par Customer Care Team, Gestion de l’hôtel
Dear John, thank you so much for the positive rating. We hope you had an amazing experience and enjoyed every moment during your stay with us. We look forward to your next visit already. Best Regards,Guest Experience Team
par un voyageur
Publié le 5 mars 2024 sur Expedia
Very pleasant receptionist. Easy check in. Comfortable bed.
Commentaires de Gestion de l’hôtel
6 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Melissa, thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our receptionist very pleasant, and the check-in process easy. It's great to know that you enjoyed a comfortable bed during your stay. If there's anything specific you loved about your visit or any suggestions for improvement, please feel free to share. We appreciate your feedback and look forward to the opportunity to welcome you back on your future visits. Thank you for choosing our accommodation!Best Regards,Guest Experience Team
par un voyageur
Publié le 4 mars 2024 sur Expedia
The TV did not work and the clerk could not give us another room or fix it.
There were not enough tables for breakfast even though we ate at 7:30 AM on Sunday morning. We had to take our plates to the lobby sofa.
Commentaires de Gestion de l’hôtel
6 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Cheryl, we apologize for the inconvenience you faced during your stay. It's disappointing to hear that the TV did not work, and we regret any frustration this may have caused. Additionally, we apologize for the lack of available tables during breakfast, leading you to have to take your plates to the lobby sofa. This is not the level of service we aim to provide, and we sincerely apologize for falling short of your expectations. Your feedback is valuable, and we will handle these issues promptly to ensure a more satisfying experience for our guests in the future. If there's anything specific you'd like to share or if there's anything we can do to make amends, please feel free to reach out to our team directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience. Thank you for bringing these matters to our attention.Best Regards,Guest Experience Team
par un voyageur
Filthy room
Publié le 4 mars 2024 sur HotelsThe headboard was filthy, bathroom ceiling was filthy, the couch was filthy, the bed skirt was filthy
I won’t stay here again
Friendly staff though
Commentaires de Gestion de l’hôtel
5 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Kim, thank you for taking the time to provide your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. This is not reflective of our usual standards, and we appreciate your understanding as we share and rectify these concerns with our housekeeping team. It's heartening to hear that you found our staff friendly, and we want to assure you that we are committed to delivering an overall exceptional experience. We hope you consider giving us another opportunity in the future to showcase the improvements we are making. If there are any specific details you would like to share or if there's anything we can do to make amends, please feel free to reach out to our team directly. We value your feedback and thank you for bringing these matters to our attention.Best Regards,Guest Experience Team
par un voyageur
Publié le 3 mars 2024 sur Expedia
I loved every thing
Commentaires de Gestion de l’hôtel
6 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Cindy, thank you for your wonderful feedback! We're thrilled to hear that you loved everything about your stay. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to share. We appreciate your positive comments and look forward to the pleasure of welcoming you back on your future visits. Thank you for choosing our accommodation!Best Regards,Guest Experience Team
par un voyageur
Publié le 3 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 2 mars 2024 sur Expedia
Rooms smelled like weed and had burn holes in furniture. Staff was super nice! Floors needed mopping
Commentaires de Gestion de l’hôtel
5 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Melissa, thank you for sharing your experiences, and we appreciate your candid feedback. We're delighted to hear positive comments about our staff's friendliness, cleanliness, and convenient locations. We apologize for any shortcomings encountered during your stay, be it room conditions or service-related concerns. Rest assured, we are actively working on handling the issues you've raised to enhance our guests' experience. Your valuable insights play a crucial role in our continuous improvement, and we appreciate your understanding. If you have further details or suggestions, please feel free to reach out directly. We look forward to the opportunity to welcome you again and provide an even more enjoyable stay.Best Regards,Guest Experience Team
par un voyageur de WAUPACA
Publié le 29 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Donald, thank you so much for the positive rating. We hope you had an amazing experience and enjoyed every moment during your stay with us. We look forward to your next visit already. Best Regards,Guest Experience Team
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Susan, thank you for choosing us for your stay! We are thrilled to know that you had a wonderful experience with us. We hope to welcome you back soon!Best Regards,Guest Experience Team
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
