2/10 Terrible
Christina
Travelled with family and small children
May 26, 2025
Absolute nightmare. We arrived and were given the room key. When we opened the room there were suitcases in there and the bed was used. Went back downstairs to be told oh oops we don’t actually have a room for you. I asked for a solution, the gentleman at the reception tried to hand me a list with other Hilton properties in the area. I told him I’m calling Expedia and thankfully they were amazing and got me a room elsewhere quickly. While we were in the lobby (that was not air conditioned !!) we overheard several other incidents. One person had a clogged toilet and was told nobody can help them until the following day. Another lady had a dirty room and the AC wasn’t working - she was told she’d have to go find another hotel. We were so glad to get out of there. First bad experience with a Hilton hotel, ever.
Christina
Stayed 1 night in May 2025