Ratings based on 918 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 25, 2024 on Expedia
Nice area large property safe and clean
Comment from Hotel Management
Feb. 27, 2024 by New Hope Inn and Suites Management, Hotel Management
Dear Dameion,Thank you for sharing your positive impressions! We're pleased to hear that you enjoyed the nice area, and large property, and felt that it was safe and clean. Creating a welcoming and secure environment for our guests is important to us, and we're glad we could provide that during your stay. If there's anything specific you appreciate or if there's anything else we can do to enhance your experience, please let us know. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future!Thank You,New Hope Inn and Suites Management
by A traveller
Posted Feb. 24, 2024 on Hotels
Comment from Hotel Management
Feb. 27, 2024 by New Hope Inn and Suites Management, Hotel Management
Dear Melissa,We are always pleased to receive feedback from our guests about their stay with us at New Hope Inn and Suites, and we are excited to see your PERFECT score rating. We are glad to learn that our accommodations met all your needs and you left satisfied with your stay. Thank you so much for choosing to stay with us while visiting New Hope Inn and Suites!Thank You,New Hope Inn and Suites Management
by A traveller
Posted Feb. 22, 2024 on Hotels
Comment from Hotel Management
Feb. 26, 2024 by New Hope Inn and Suites Management, Hotel Management
Dear Todd,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,New Hope Inn and Suites Management
by A traveller
Posted Feb. 22, 2024
Dog friendly
Comment from Hotel Management
Feb. 26, 2024 by New Hope Inn and Suites Management, Hotel Management
Dear Kathryn,We're delighted to hear that you appreciated our dog-friendly policy during your stay! Providing a welcoming environment for our furry friends is important to us, and we're glad that you and your pet felt comfortable during your time with us. We look forward to welcoming you both back for another enjoyable stay in the future.Thank You,New Hope Inn and Suites Management
by A traveller
Posted Feb. 20, 2024
Our room was dirty and overpriced. The layout was more like a motel. Elevator didn't go to all floors.
Breakfast was okay but they ran out an didn't replace items.
Comment from Hotel Management
Feb. 22, 2024 by New Hope Inn and Suites Management, Hotel Management
Dear k,We apologize for the inconvenience and disappointment you experienced during your stay. It's disheartening to hear about the cleanliness issues, pricing concerns, and the layout not meeting your expectations. We take these matters seriously and will address them with our team to ensure improvements are made.Regarding the breakfast issues, we apologize for the lack of replenishment of items and any inconvenience caused. Your feedback is important, and we will use it to make necessary adjustments to enhance our services.We appreciate you bringing these issues to our attention, and we regret that we fell short of providing you with a positive experience. If you choose to stay with us again, we will strive to make your next visit more enjoyable. Thank you for your valuable feedback.Sincerely,New Hope Inn and Suites Management
by A traveller
Posted Feb. 18, 2024 on Hotels
Very clean and quiet. Bartender was wonderful. No breakfast left at 9:45, had to go elsewhere.
Comment from Hotel Management
Feb. 20, 2024 by New Hope Inn and Suites Management, Hotel Management
Dear Guest,We're thrilled to hear that you enjoyed our clean and quiet atmosphere, and we appreciate your compliments regarding our bartender. Your satisfaction is our priority, and we apologize for any inconvenience regarding breakfast availability. We'll address this with our team to ensure better timing and availability for future guests. Thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay!Thank You,New Hope Inn and Suites Management
by A traveller
Posted Feb. 18, 2024 on Hotels
The room was very nice and the beds were most comfortable. The towels were also nice. They leave you soap, shampoo, conditioner and hand lotion in small sizes, but enough for each night. The front desk is most helpful. The only thing I wish was different is that I would like the main lobby closer, instead of a motel layout. Other than that, it is a great and affordable place.
Comment from Hotel Management
Feb. 20, 2024 by New Hope Inn and Suites Management, Hotel Management
Dear Isabel,Thank you for your wonderful review! We're delighted to hear that you found our rooms comfortable and well-equipped, and that our amenities met your needs. Our team works hard to ensure every guest has a pleasant stay, and we're thrilled that our front desk staff were able to assist you. Your feedback about the layout is duly noted, and we'll certainly take it into consideration as we strive to improve our guests' experiences. We appreciate your kind words and hope to welcome you back soon for another great stay!Thank You,New Hope Inn and Suites Management
by A traveller
Good value
Posted Feb. 17, 2024 on HotelsGood value, reasonable breakfast, comfortable bed
Comment from Hotel Management
Feb. 20, 2024 by New Hope Inn and Suites Management, Hotel Management
Dear Kyle,We're delighted to hear that you enjoyed your stay with us! Thank you for recognizing our efforts to provide good value, a satisfying breakfast, and comfortable accommodations. Your satisfaction is our priority, and we're thrilled that we could meet your expectations. We look forward to hosting you again for another enjoyable experience in the future!Thank You,New Hope Inn and Suites Management
by A traveller
Posted Feb. 11, 2024 on Hotels
Comment from Hotel Management
Feb. 15, 2024 by New Hope Inn and Suites Management, Hotel Management
Dear Joseph,Thank you for leaving us a rating of your stay with us at New Hope Inn and Suites. We work tirelessly to ensure our guests experience the best hospitality in New Hope Inn and Suites. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit. Thank You,New Hope Inn and Suites Management
by A traveller
Posted Feb. 6, 2024 on Expedia
Staff was nice but the property and rooms are very outdated
Comment from Hotel Management
Feb. 7, 2024 by New Hope Inn and Suites Management, Hotel Management
Dear Ann Teresa, We appreciate your kind remarks about our staff. Ensuring guest comfort is our priority. Regarding the property and rooms, we're dedicated to continuous improvement and are currently reviewing plans for renovations to enhance our guests' experiences. Your feedback is invaluable as we strive to modernize and elevate our facilities to meet the evolving needs of our guests. We hope you'll consider staying with us again in the future to experience the positive changes firsthand. Thank you for sharing your insights.Thank You,New Hope Inn and Suites Management
