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The Pontchartrain Hotel

4.0 star property
4-star hotel near Magazine Street, connected to a rail/subway station

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Photo gallery for The Pontchartrain Hotel

3 restaurants, breakfast, lunch, dinner served; American cuisine
Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)
Terrace/patio
Premium bedding, minibar, in-room safe, individually decorated
Property entrance

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
2031 St. Charles Avenue, New Orleans, LA, 70130
  • Place, National World War II Museum
    ‪16 min walk‬
  • Place, Caesars Superdome
    ‪2 min drive‬
  • Place, Port of New Orleans
    ‪2 min drive‬
  • Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪23 min drive‬

Room options

View all photos for Room (Product API Enablement)

Premium bedding, minibar, in-room safe, individually decorated

Room (Product API Enablement)

  • Sleeps 1
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Clio King)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Clio King)

8.4 out of 10
Very good
(7 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed (Calliope King Suite)

Superior Suite, 1 King Bed (Calliope King Suite)

Superior Suite, 1 King Bed (Calliope King Suite)

  • 66 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Erato Double)

Standard Room, 2 Double Beds (Erato Double)

Standard Room, 2 Double Beds (Erato Double)

10.0 out of 10
Exceptional
(2 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Clio King City View)

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, City View (Clio King City View)

7.6 out of 10
Good
(4 reviews)
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Clio King Accessible)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Clio King Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Multiple Beds (Thalia Family Suite)

Superior Suite, Multiple Beds (Thalia Family Suite)

Superior Suite, Multiple Beds (Thalia Family Suite)

  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

  • 93 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

  • 66 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

New Orleans

Central New Orleans getaway .With a stay at this Lower Garden District hotel, you'll be within half a mile (1 km) of Magazine Street and 2 miles (3 km) of National World War II Museum. Ernest N. Morial Convention Center and Port of New Orleans are also within 2 miles (3 km).

What's nearby

  • National World War II Museum - 16 min walk - 1.4 km
  • Caesars Superdome - 2 min drive - 2.2 km
  • Port of New Orleans - 2 min drive - 2.2 km
  • Ernest N. Morial Convention Center - 2 min drive - 1.8 km
  • Caesars New Orleans Casino - 3 min drive - 2.6 km

Getting around

  • St. Charles at Josephine Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 20 min walk
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 20 min drive

Restaurants

  • ‪Hot Tin - ‬1 min walk
  • ‪Houston's Restaurant - ‬3 min walk
  • ‪Burger King - ‬6 min walk
  • ‪Avenue Pub - ‬5 min walk
  • ‪Avenue Cafe - ‬2 min walk

About this property

The Pontchartrain Hotel

4-star hotel near Magazine Street, connected to a rail/subway station
There are 3 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. The Pontchartrain Hotel also features dry cleaning/laundry services, complimentary use of a nearby fitness facility, and a porter. Parking is available for a fee.

This 4-star New Orleans hotel is smoke free.

  • 1 building
  • 106 guestrooms or units
  • 13 levels
  • 3 dining venues
  • 2 bars or lounges
  • Built in 1927
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • 1 conference room
The Pontchartrain Hotel offers 106 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. This New Orleans hotel provides complimentary wireless Internet access.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

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Property amenities

Family friendly

  • In-room crib

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 55.69 per day; includes in/out privileges)

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (38 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • TV

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay
  • Resort fee: USD 23.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness center access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 55.69 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

Reviews

The Pontchartrain Hotel Reviews

9.0

Wonderful

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 685 out of 1001 reviews
Rating 8 - Good. 186 out of 1001 reviews
Rating 6 - Okay. 66 out of 1001 reviews
Rating 4 - Poor. 35 out of 1001 reviews
Rating 2 - Terrible. 29 out of 1001 reviews

Reviews

10/10 Excellent

Aimee

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Super cute, well maintained and the coffee shop attached has the best coffee I have ever had.
Stayed 1 night in Aug 2025

2/10 Terrible

Adrian

Disliked: Cleanliness, amenities, property conditions & facilities
Rude staff. Called prior to arrival to cancel my stay and the person on the other end repeatedly hung up on me. When I stated I was contacting my financial institution if charged, I was told go ahead, it wouldn't stop anything.
Stayed 2 nights in Jul 2025

6/10 Okay

Michal

Travelled with family
Disliked: Property conditions & facilities, room comfort

Jak na **** to słabo….

Pozostawiony brudny ręcznik po poprzednich gościach na stojaku na walizki, brudna podłoga w łazience, 1 mini buteleczka szamponu, 1 buteleczka żelu do kąpieli i 2 buteleczki odżywki na 3 gości to wg mnie trochę za mało. Ręczniki w lekko przerdzewiałych koszach pod umywalką z czego dolny ręcznik leży praktycznie na podłodze (niestety brudnej). Zasłona prysznicowa za krótka więc woda zalewa łazienkę. Prysznic zepsuty. Brak wieszaka na ręcznik. Klucz - jeden do pokoju z wygrawerowanymi mini numerkami. Na plus - duży ładny pokój.
Stayed 1 night in Jul 2025

2/10 Terrible

Blake

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

BLACK MOLD - DIRTY - VALET CAN NOT DRIVE STICK

We were really looking forward to our stay at the Pontchartrain Hotel (6/21–6/22/25), but our experience was incredibly disappointing. Our room was not clean — trash behind the toilet, dust on most surfaces, and something visibly dripping down the bedroom window and sill. The bathroom had dirty grout, a soaking wet shower curtain, and floors that left our feet filthy. Worst of all, the bedroom windowsill was soft, leaking, and covered in black mold — a serious health concern and clear sign of neglect. The valet service was even worse. Our manual-transmission car came back smelling like burning plastic. A staff member admitted the valet didn’t know how to drive stick but drove it anyway — twice. The next day, no one on staff could drive a manual, so my fiancé had to retrieve the car himself, even though we were being charged nearly $60 for valet. That fee was only refunded after we raised the issue multiple times. When we reported everything to hotel management, including Javonna Wallace, we were told nothing could be done because we booked through Hotels.com. Even after Hotels.com tried to help, the hotel refused all offers of partial compensation. Between unsafe conditions, mold, and car mishandling, we cannot recommend this hotel. This was one of the worst hotel experiences we’ve had
Stayed 1 night in Jun 2025

10/10 Excellent

Amber

Stayed 1 night in Jun 2025

10/10 Excellent

Robert

Travelled with family
We enjoyed our stay!
Stayed 1 night in Jun 2025

8/10 Good

Carl, Cibolo

Stayed 3 nights in Jun 2025

10/10 Excellent

Gregory

Liked: Cleanliness, property conditions & facilities
Very charming hotel, and the staff was all friendly! Will be looking to stay here again next time I visit New Orleans.
Stayed 2 nights in May 2025

8/10 Good

Sean

Liked: Cleanliness, staff & service
Check in
Stayed 1 night in Jun 2025

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpful and friendly. We LOVED Jack Rose Brunch! We enjoyed the roof top bar as well. We will be back! Thank you!!
Stayed 2 nights in Jun 2025

8/10 Good

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel great staff
Stayed 1 night in Jun 2025

10/10 Excellent

Brandie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the asthetic of the property. Old but very clean and beautifly done. Beds were very comfy. The room was a very good size and the bathroom was huge. Close walking distance to restaurants and a very nice stroll during the day to see some beautiful homes. We would definitely stay again.
Stayed 3 nights in Jun 2025

4/10 Poor

Dionis

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We checked out a day early because the property was very old, musty, and there are drug addicts in front of the hotel who harass the guests. The staff who work the front of the hotel such as doorman and person who watches the door does absolutely nothing. They didn’t even open the door for us when we checked in. They’re just on their phone.
Stayed 4 nights in May 2025

10/10 Excellent

Allyson

Stayed 3 nights in May 2025

8/10 Good

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Susanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Pia

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay. Great location-roof top bar is second to none
Stayed 2 nights in May 2025

8/10 Good

David, Houston

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Adrienne

Stayed 1 night in May 2025

8/10 Good

Creighton

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2025

4/10 Poor

Bobbie

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Melanie

Stayed 1 night in May 2025

10/10 Excellent

josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great bar!
Stayed 1 night in Mar 2025