Ratings based on 961 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 11, 2023 on Expedia
Best hotel
by A traveller
Posted Nov. 1, 2023 on Expedia
Unfortunately this hotel closed a couple of weeks ago, but to stop Expedia for asking me my thoughts I had to fill in this page. To note, Expedia booked me in another hotel without any fuss.
R
Comment from Hotel Management
Nov. 2, 2023 by Customer Service, Hotel Management
Roger, it's wonderful to learn that despite the unexpected change in your booking, you were effortlessly accommodated elsewhere. Regarding Cachet Boutique Hotel New York City, we trust your intended stay would have been memorable. We value your understanding greatly and appreciate your cooperation.
by A traveller
Posted Oct. 16, 2023 on Expedia
by A traveller
Posted Oct. 13, 2023 on Expedia
Comment from Hotel Management
Nov. 3, 2023 by Customer Service, Hotel Management
Thank you for the feedback, Karis.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.
by A traveller from Boonton
Posted Oct. 13, 2023
Comment from Hotel Management
Nov. 3, 2023 by Customer Service, Hotel Management
Nisha, thank you for your stellar rating of Cachet Boutique Hotel New York City. We're absolutely thrilled that your stay with us met your expectations. We hope to welcome you back in the near future for an even better experience. Safe travels.
by A traveller
Closing
Posted Oct. 12, 2023 on HotelsWhen I checked in, they said the hotel would be closing on the day I was to check out. Employees rightfully upset.
No bar or restaurant in the hotel. Common areas with lots of stuff laying around - chairs, couch cushions, etc.
Comment from Hotel Management
Oct. 13, 2023 by Customer Service, Hotel Management
Andrew, it's unfortunate to hear about your stay. Rest assured, our team members' emotions should never affect the quality of service provided. Our intention is to ensure that all areas, including common spaces, are clean and tidy for our guests. We regret if it wasn't up to the mark during your visit. Thank you for bringing this to our attention - we will take measures to improve these aspects.
by A traveller
Pretty bad overall
Posted Oct. 7, 2023 on HotelsThe pictures look significantly better than the property, which is run down, not clean, and musty. The people working there were very nice, but I was given the wrong price information about a car service they recommended to the airport, which caused a problem upon arriving at the airport and learning of the higher price. Would definitely not recommend it.
Comment from Hotel Management
Oct. 8, 2023 by Customer Service, Hotel Management
We appreciate your candid feedback. It is unfortunate to hear that the visual presentation of the property didn't meet the expectation. Regular maintenance and cleanliness are among our highest priorities, hence we're taking your words seriously. We also understand there was confusion regarding the car service pricing. Our team members aim to provide accurate information at all times, so we will look into this to prevent future discrepancies. We hope to have the opportunity to better serve you in the future and show you the kind of stay we strive to offer.
by A traveller
Posted Oct. 6, 2023 on Expedia
Check in was a relatively simple process and everything was done quickly. The room itself while spacious for new york appeared to have some flaws. There were metal hooks jutting from the wide of the bed so if you weren't careful you could easily catch yourself on it and hurt yourself. Bed as quite creaky as well and the shower overflowed around the back of the sink to toilet when in use for only a few minutes as the water didnt appear to drain. Bathroom didnt appear very waterproof tight. Location wise it was only a few blocks away from times square and less for the port authority which made catching our bus a breeze. We were also able to have our bags held while we travelled around on our last day in the city. Overall it was a good stay but the room could do with some improvements.
Comment from Hotel Management
Oct. 8, 2023 by Customer Service, Hotel Management
Sherrie, it's great to hear that your check-in process at Cachet Boutique Hotel New York City was smooth and you found our location convenient for your city explorations. We appreciate your feedback about the room conditions and assure you that adequate steps have been taken to address the situation. It's of utmost importance to us that our guests enjoy their stay in a comfortable and safe environment. Thank you for allowing us to keep your belongings on your last day, we're glad we could assist. We look forward to hosting you again and providing an even better experience.
by A traveller
Posted Oct. 6, 2023 on Expedia
Comment from Hotel Management
Oct. 27, 2023 by Customer Service, Hotel Management
Narine, it's delightful to read your high rating for Cachet Boutique Hotel New York City. It speaks volumes about the positive experience you had with us. We sincerely hope to welcome you back soon. Thank you for your rating.
by A traveller
Posted Oct. 5, 2023 on Expedia
This establishment was nicely appointed, clean, and very trendy.
Comment from Hotel Management
Oct. 6, 2023 by Customer Service, Hotel Management
Lonzo, thank you for sharing your experience. It's wonderful to know that you appreciated the neatness and well-curated style of Cachet Boutique Hotel New York City. Your feedback motivates us to continue delivering a top-notch stay for our guests. Looking forward to welcoming you back for another trendy and neat getaway.
