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Candlewood Suites New York City-Times Square by IHG

2.5 star property
Hotel near Times Square in New York

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Photo gallery for Candlewood Suites New York City-Times Square by IHG

Exterior
Interior detail
City view
Lobby sitting area
Suite, 1 Bedroom

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available
  • Business services

Explore the area

View in a map
339 W 39th Street, New York, NY, 10018
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Place, Broadway
    ‪8 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪35 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Full-size fridge, microwave, stovetop, dishwasher

Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.2 out of 10
Very good
(22 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View (High Floor)

City view

Studio Suite, 1 Queen Bed, City View (High Floor)

9.0 out of 10
Wonderful
(55 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed (High Floor)

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed (High Floor)

9.0 out of 10
Wonderful
(75 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, City View

8.0 out of 10
Very good
(25 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite

8.8 out of 10
Excellent
(42 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, Kitchen

8.8 out of 10
Excellent
(136 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

New York

Manhattan stay.Within a 10-minute walk of this Manhattan hotel, you'll find Times Square and Broadway. Also, Madison Square Garden is within half a mile (1 km) and 5th Avenue is within 2 miles (3 km).

What's nearby

  • Madison Square Garden - 6 min walk - 0.6 km
  • Times Square - 6 min walk - 0.6 km
  • Broadway - 8 min walk - 0.7 km
  • 5th Avenue - 13 min walk - 1.1 km
  • Empire State Building - 16 min walk - 1.4 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 3 min walk
  • Penn Station - 11 min walk
  • LaGuardia Airport (LGA) - 36 min drive

Restaurants

  • ‪The Bar Room At Altair - ‬3 min walk
  • ‪The Placery - ‬1 min walk
  • ‪Theory Lounge - ‬3 min walk
  • ‪Tranzit - ‬2 min walk
  • ‪Altair - ‬2 min walk

About this property

Candlewood Suites New York City-Times Square by IHG

Hotel near Times Square in New York
A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Candlewood Suites New York City-Times Square by IHG. For a fee, parking is available.

This New York hotel is smoke free.

  • 1 building
  • 188 guestrooms or units
  • 32 levels
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
Candlewood Suites New York City-Times Square by IHG offers 188 accommodations with DVD players and safes. Flat-screen televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

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  • Free WiFi
  • Air conditioning
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CA $254 total
includes taxes & fees
Jan 19 - Jan 20, 2026
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Property amenities

Family friendly

  • DVD player
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Valet parking on site (USD 85 per day)
  • Limited onsite valet parking

Things to do

  • Gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Room service
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Weight limit: 80 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.21 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 85.0 per day
  • Pet fee: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites City-Times
Candlewood Suites City-Times Aparthotel
Candlewood Suites City-Times Aparthotel New York Square
Candlewood Suites New York City-Times Square
Candlewood Suites New York City Times Square Hotel New York City
Candlewood Suites New York City-Times Square Aparthotel
Candlewood Suites City-Times Square Aparthotel
Candlewood Suites City-Times Square
Candlewood Suites New York City Times Square
Candlewood Suites CityTimes S

Candlewood Suites New York City-Times Square by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 857 out of 1647 reviews
Rating 8 - Good. 479 out of 1647 reviews
Rating 6 - Okay. 181 out of 1647 reviews
Rating 4 - Poor. 59 out of 1647 reviews
Rating 2 - Terrible. 71 out of 1647 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Ni Wayan Gita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everywhere especially to the drop off uber shuttle if you take one
Stayed 3 nights in Sep 2025

8/10 Good

angel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and convenient to all downtown streets.
Stayed 4 nights in Sep 2025

8/10 Good

Gordon

Travelled with family
Liked: Property conditions & facilities
Kenny at the front desk was super friendly and helpful. We would stay here again!!
Stayed 3 nights in Sep 2025

6/10 Okay

Teri

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was amazing and so was the location. The room is older and could use some updating. Our shower had mold in the grouting of the shower and the fan didn’t work so we had to prop the door open to release the moisture from the shower. . The microwave was broke and they tried 3 times to fix it but still couldn’t. They said we could use the microwave in the food area in lobby. They offered an additional 15% off the room total and I don’t see it on my card. I would appreciate this additional discount as promised for the inconvenience and additional cost in our food.
Stayed 8 nights in Sep 2025

10/10 Excellent

Eyleen S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will come back

Nice hotel, good location, friendly, provided free coffee, tea, anytime you want, just make yourself.
Stayed 4 nights in Sep 2025

8/10 Good

Robyn

Liked: Cleanliness
Hotel clean but rooms needs some upgrading, staff were excellent.
Stayed 1 night in Sep 2025

6/10 Okay

Sandra

The kitchenette was convenient and the room was clean. The property did not have amenties such as a gym or pool.
Stayed 3 nights in Sep 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The folks that run the place are great. Unusually friendly for New York, a real plus. One problem I had with the place. Early in my stay the faucet in the tub flew off its perch, spewing a strong stream of water all over the place. I managed to plug it in, but it was only a temporary fix. I told the front desk, they called somebody, but no one showed up to fix the thing, the whole five days I was there. That should have been taken care of because in addition to the mess, it was a safety hazard. A couple times the faucet hit me while I was standing in the shower. And hard. The people at the front desk repeatedly called "engineering" or somebody, but the issue was never addressed. I have photos.
Stayed 5 nights in Sep 2025

10/10 Excellent

Vicente

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hospedaje me resultó muy bueno tanto en limpieza, atención, ubicación, muy buena relación calidad precio. Volvería sin dudarlo.
Stayed 11 nights in Sep 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 7 nights in Aug 2025

10/10 Excellent

Grana

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Sep 2025

8/10 Good

Sheli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location, good value for money, great staff. The only issue was waiting for the lift which in some days was took more than 10 minutes
Stayed 2 nights in Sep 2025

10/10 Excellent

Lauren

Stayed 3 nights in Sep 2025

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Convenient
Stayed 3 nights in Sep 2025

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
I think a lot depends on what your priorities are. This hotel was great for me because I really like having the kitchenette and really didn’t mind that it could use some beautifying and upgrading and isn’t in the absolute best part of town. It was clean and quiet and all the people were nice. They even gave me some snacks and water and a little piece of chocolate was in my room. I struggled a bit with some of the outlets, I had no view, snd there was a slight water leak in the refrigerator, but it was all manageable. They texted me several times to see if I needed anything. For the most part it was quite comfortable and I would stay there again.
Stayed 4 nights in Sep 2025

10/10 Excellent

xingning

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, with kitchen
Stayed 3 nights in Sep 2025

10/10 Excellent

Naly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Cevdet, Fairfax

Liked: Cleanliness, amenities
Location and quality of service. Welcoming reception staff
Stayed 4 nights in Sep 2025

8/10 Good

Sheryse

Travelled with partner
Liked: Amenities
Property was a bit dated but the location is very convenient & accessible.
Stayed 3 nights in Sep 2025

8/10 Good

Anthony, Woodside

Liked: Cleanliness, staff & service, property conditions & facilities
The laundry service provided is unique in NYC hotels.
Stayed 2 nights in Aug 2025

10/10 Excellent

Mayra

Stayed 4 nights in Aug 2025

8/10 Good

Matthew

Liked: Cleanliness
Location
Stayed 2 nights in Sep 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Like many New York City branded hotels it needs a refresh.
Stayed 3 nights in Aug 2025

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved having a kitchen!
Stayed 2 nights in Sep 2025

8/10 Good

Elvie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it's close to jollibee and times square.
Stayed 3 nights in Sep 2025