Ratings based on 1,312 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 2, 2024 on Hotels
Comment from Hotel Management
Feb. 4, 2024 by Guest Relations Team, Hotel Management
Dear Jessica, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel and hope you will return for the exceptional experience we are known for providing.Guest Relations TeamDoubletree by Hilton Times Square West
by A traveller
Posted Feb. 1, 2024 on Expedia
Easy nice check in process, room was clean good location near time square, really felt like the process and the customer service work good I felt nice relief that everything went smooth
Comment from Hotel Management
Feb. 2, 2024 by Guest Relations Team, Hotel Management
Dear Ledr, Thank you for your glowing review of DoubleTree by Hilton Hotel New York Times Square West! We're thrilled to hear that you had an easy check-in process, enjoyed our clean rooms, and appreciated our convenient location near Times Square. Providing smooth and efficient service is our top priority, and we hope you will stay with us every time you return to the city!Guest Relations TeamDoubletree by Hilton Times Square West
by A traveller from Providence
Posted Jan. 31, 2024 on Expedia
Great location. Hotel was nice but the elevator situation is insane.
Comment from Hotel Management
Feb. 1, 2024 by Doubletree by Hilton Times Square West, Hotel Management
Dear Pedro, Thank you for choosing DoubleTree by Hilton Hotel New York Times Square West for your visit to New York. We are happy our location, just steps from the Broadway Theater District, Rockefeller Center, the Chrysler Building, Madison Square Garden, and other iconic attractions, was perfect for your visit! We apologize for the issues with the elevators and the inconvenience that this caused. We appreciate you being our guest and look forward to welcoming you again soon.Guest Relations TeamDoubletree by Hilton Times Square West
by A traveller
Posted Jan. 30, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Guest Relations Team, Hotel Management
Dear Jason, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Guest Relations TeamDoubletree by Hilton Times Square West
by A traveller
Posted Jan. 29, 2024 on Hotels
The hotel is in a central location and cleaned.
Comment from Hotel Management
Jan. 30, 2024 by Guest Relations Team, Hotel Management
Dear Arnaldo, Thank you for your positive review of DoubleTree by Hilton Hotel New York Times Square West! It is a pleasure to know you enjoyed our central location and the cleanliness of our hotel. Your kind words mean a lot to us. We hope to have the pleasure of doing so again on your next visit to the area.Guest Relations TeamDoubletree by Hilton Times Square West
by A traveller
Good location Times Square
Posted Jan. 29, 2024 on HotelsComment from Hotel Management
Jan. 30, 2024 by Guest Relations Team, Hotel Management
Dear Michael, Thank you for the excellent review of your stay at the Hilton Hotel New York Times Square West! We're thrilled you appreciated our prime location near Times Square. Your positive feedback is truly appreciated. We look forward to hosting you again and ensuring another enjoyable stay in the heart of the city!Guest Relations TeamDoubletree by Hilton Times Square West
by A traveller
Posted Jan. 29, 2024 on Expedia
The Staff are inefficient.
I emailed the hotel twice, but the hotel did not receive my emails.
I had to call the hotel to inform them that I was going to be arriving a day late and that I would arrive at the hotel at 6:30am.
The rep put me on hold, came back to me and let me know that all was okay.
When I arrived at three hotel on Sat at 6:30sm, my reservation read as a "no show." How could that be, since the hotel rep told me, " It was all good."
It was not a good experience.
When I checked out of the hotel today, there was a desk clerk who could not give meet a receipt because her first note have access to the computers. What?!
I checked out at 3:48am today.
I do not want to stay their again.
Comment from Hotel Management
Jan. 30, 2024 by Guest Relations Team, Hotel Management
Dear Tamiko, We apologize for the inconvenience you experienced during your stay. It's disheartening to hear about the lapses in communication and service you encountered. We strive to provide efficient and seamless experiences for our guests, and it's clear we fell short in this instance. Your feedback is invaluable, and we assure you that we will address these issues internally to prevent recurrence. We understand your frustration and regret that we did not meet your expectations. Please accept our sincere apologies, and we hope to have the opportunity to regain your trust in the future.Guest Relations TeamDoubletree by Hilton Times Square West
by A traveller from Howard Beach
Posted Jan. 29, 2024 on Expedia
Friendly staff. Good amenities
Comment from Hotel Management
Jan. 30, 2024 by Guest Relations Team, Hotel Management
Dear Tiffany, Thank you for sharing your experience at DoubleTree by Hilton Hotel New York Times Square West! We're delighted that our friendly staff and amenities made your stay enjoyable. Your feedback means a lot to us. We enjoyed having you and hope to continue being your hotel of choice whenever you return to the city.Guest Relations TeamDoubletree by Hilton Times Square West
by A traveller
Posted Jan. 29, 2024 on Expedia
Elevators were very slow.
Comment from Hotel Management
Jan. 29, 2024 by Guest Relations Team, Hotel Management
Dear Michael, Thank you for choosing DoubleTree by Hilton Hotel New York Times Square West for your stay. We appreciate your feedback regarding the elevator speed. Your comments help us improve, and we apologize for any inconvenience caused. We value your patronage and hope to welcome you back for an even more enjoyable experience.Guest Relations TeamDoubletree by Hilton Times Square West
by A traveller
Posted Jan. 29, 2024 on Hotels
Comment from Hotel Management
Jan. 30, 2024 by Guest Relations Team, Hotel Management
Dear Juliana, We are happy you chose DoubleTree by Hilton Hotel New York Times Square West for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Guest Relations TeamDoubletree by Hilton Times Square West
