Ratings based on 580 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 5, 2024
Excellent location, clean building and room. Low rating is due to bathroom condition. Shower curtain does not reach the floor and water floods the bathroom with every shower. Required mopping up with towels after each shower. Evidence of longstanding problem in unit 18 with cabinet showing signs of being waterlogged. Easy fix but doesn’t seem like anyone is paying attention.
by A traveller
Posted Jan. 15, 2024 on Expedia
by A traveller
Posted Jan. 15, 2024 on Expedia
We enjoyed the location. We did very well with parking and that was free! It was noisy but that was expected. I just played a white noise on my phone and it really helped me. Always good to have a kitchenette. We end up bringing home lots of great treats!
by A traveller
Posted Jan. 14, 2024 on Expedia
Be advised that there is no elevator, only flights of stairs to your room. There is also no front desk with staff to call about matters regarding your stay. Our communication with the hotel was via email (for the code to enter the building and instructions to check out). This hotel is sufficient for someone who is just looking for a place to sleep and store their things while out in the city. Slept well; it was not disturbingly loud. By no means luxurious. Affordable by Manhattan standards. Very easy access to shopping and dining. It gave us what we needed for a night out in the city - nothing more, nothing less.
by A traveller
Posted Jan. 8, 2024 on Expedia
by A traveller
Posted Dec. 10, 2023 on Hotels
Basic hotel, room needs to have some things addressed. Bathroom sink clogged, wrong size toilet seat.
Bed was good, room needs some TLC. Only stayed one night, so met our needs.
Comment from Hotel Management
Dec. 29, 2023 by East Village Hotel Staff, Hotel Management
Dear Peter,Thank you for choosing East Village Hotel for your recent stay, and for taking the time to share your feedback with us. We genuinely appreciate your honesty and constructive input.We sincerely apologize for the inconveniences you encountered during your stay, including the clogged bathroom sink, incorrectly sized toilet seat, and the overall need for some maintenance in the room. Your observations are crucial to our continuous improvement, and we want to assure you that we take your comments seriously.I want to inform you that our team has promptly addressed the issues you mentioned to ensure a more comfortable experience for our future guests. We have taken steps to resolve the bathroom sink and toilet seat concerns, and our maintenance team is working on giving the room the attention it needs.
by A traveller
Posted Dec. 5, 2023 on Hotels
Comment from Hotel Management
Dec. 29, 2023 by East Village Hotel Staff, Hotel Management
Dear John,Thank you so much for choosing East Village Hotel and for taking the time to leave a perfect 10 out of 10 review! We're thrilled to see that you had an outstanding experience during your stay.
by A traveller
Posted Dec. 3, 2023 on Hotels
Didn’t like the loud noise all night with thin windows/ac units u hear everything like it’s right there. Also the no holding bags before check in was a pain. People at other hotel were very nice though.
Comment from Hotel Management
Dec. 29, 2023 by East Village Hotel Staff, Hotel Management
Thank you for choosing East Village Hotel for your recent stay, and for taking the time to share your feedback with us. We truly appreciate your honest comments.We're delighted to hear that you found our staff to be friendly. Your positive recognition of our team means a lot to us. However, we want to extend our sincere apologies for the inconvenience caused by the noise issue and the thin windows/AC units. Please know that your feedback is crucial, and we take it seriously.To address the noise concern, we are actively looking into soundproofing measures to ensure a more peaceful stay for our guests. We understand the importance of a restful night's sleep, and your comments are guiding us in making improvements.
by A traveller
Posted Nov. 29, 2023 on Expedia
We have stayed at the East Village many times. It is a great location for us. Very good communication every step of the way.
Comment from Hotel Management
Dec. 30, 2023 by East Village Hotel Staff, Hotel Management
Dear Richard,We extend our sincere gratitude for choosing to stay with us once again during your recent visit. It has been our pleasure to welcome you as a valued guest, and we are truly grateful for your continued trust in East Village Hotel.Your positive feedback regarding our prime location and effective communication means a great deal to us. We are committed to providing a seamless and enjoyable experience for all our guests, and it brings us immense joy to know that we have been successful in achieving this during your stays.Warm Regards,East Village Hotel Staff
by A traveller
Posted Nov. 24, 2023 on Expedia
Great staff , great facility , great kitchen , we always have a great stay at EVH , Sean and staff always make is as easy as can be for us and we greatly appreciate them . We only stay here and highly recommend is for a “real “ nyc experience.
Comment from Hotel Management
Dec. 29, 2023 by East Village Hotel Staff, Hotel Management
Dear James,Thank you for choosing East Village Hotel once again for your recent stay. Your loyalty as a frequent guest is truly appreciated, and it was our pleasure to have you with us.We are thrilled to hear that you enjoyed various aspects of your stay, including our dedicated staff, well-equipped kitchen, facilities, and the exceptional service provided by Manager Sean and our staff. It's always a pleasure to receive such positive feedback, and we are grateful for your continued support.Your satisfaction is our priority, and we are committed to maintaining the high standards that keep you coming back. We look forward to the next opportunity to host you and provide another memorable experience.
