Ratings based on 992 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 24, 2024
Comment from Hotel Management
Apr. 16, 2024 by Heritage Hotel New York City Management, Hotel Management
Dear Stiwar,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in The Heritage Hotel New York City many more times.Regards,Heritage Hotel New York City Management
by A traveller
Posted Jan. 30, 2024 on Expedia
Comment from Hotel Management
Feb. 1, 2024 by Heritage Hotel New York City Management, Hotel Management
Dear Leticia,We sincerely apologize for the inconvenience you encountered during your stay. Your feedback about the smoking issue and the cleanliness of the pillows is concerning, and we take these matters seriously. Our team will investigate and address these issues promptly to ensure a more pleasant experience for our guests.We appreciate you bringing this to our attention and apologize for any disruption to your stay. If there's anything specific you'd like to share or if there's a way we can make amends, please feel free to reach out. We value your input and hope to have the opportunity to welcome you back for a more positive experience in the future.Regards,Heritage Hotel New York City Management
by A traveller from Bronx
Posted Jan. 29, 2024 on Expedia
Comment from Hotel Management
Feb. 6, 2024 by Heritage Hotel New York City Management, Hotel Management
Dear Glorimar,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Heritage Hotel New York City. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Heritage Hotel New York City hotel soon!Regards,Heritage Hotel New York City Management
by A traveller
Posted Jan. 29, 2024 on Hotels
Comment from Hotel Management
Jan. 31, 2024 by Heritage Hotel New York City Management, Hotel Management
Dear Wilber,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Heritage Hotel New York City. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Heritage Hotel New York City hotel soon!Regards,Heritage Hotel New York City Management
by A traveller
Posted Jan. 24, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by Heritage Hotel New York City Management, Hotel Management
Dear Veronica,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Heritage Hotel New York City. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Heritage Hotel New York City hotel soon!Regards,Heritage Hotel New York City Management
by A traveller
Posted Jan. 19, 2024 on Expedia
My third time at the Heritage, they never disappoint!
Comment from Hotel Management
Jan. 23, 2024 by Heritage Hotel New York City Management, Hotel Management
Dear Jesse,Thank you for being a loyal guest at Heritage! We're thrilled to have you back for the third time and delighted to know that we consistently meet your expectations. Your continued support is greatly appreciated, and we look forward to providing you with exceptional service and memorable experiences on your future visits. Thank you for choosing Heritage Hotel!Regards,Heritage Hotel New York City Management
by A traveller
Posted Jan. 18, 2024 on Hotels
Excellent stay. Awesome location. We already book our next weekend in NYC at the heritage hotel.
Comment from Hotel Management
Jan. 19, 2024 by Heritage Hotel New York City Management, Hotel Management
Dear Gwenn,Thank you for the fantastic feedback! We're thrilled to hear you had an excellent stay and enjoyed our awesome location. Your loyalty means a lot to us, and we look forward to hosting you again for another memorable weekend at the Heritage Hotel in NYC. Safe travels until then!Regards,Heritage Hotel New York City Management
by A traveller
Posted Jan. 15, 2024 on Expedia
Older building but everything was in pretty good shape!
Comment from Hotel Management
Feb. 1, 2024 by Heritage Hotel New York City Management, Hotel Management
Dear Nicholas,We're glad to hear that everything was in pretty good shape during your stay despite it being an older building. Your positive feedback is appreciated, and we strive to maintain a comfortable and well-maintained environment for our guests. If you have any suggestions or specific aspects you enjoyed, feel free to share. Thank you for choosing our accommodation, and we hope to welcome you back in the future!Regards,Heritage Hotel New York City Management
by A traveller
Posted Jan. 14, 2024 on Expedia
Comment from Hotel Management
Jan. 16, 2024 by Heritage Hotel New York City Management, Hotel Management
Dear John,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Regards,Heritage Hotel New York City Management
by A traveller
Comfy and Cozy
Posted Jan. 13, 2024 on HotelsCozy comfortable and quiet. Great for a couple who just want a romantic getaway. Tons of restaurants around, a great park, Broadway, Madison Sq Garden etc
Definitely will be back
Comment from Hotel Management
Jan. 16, 2024 by Heritage Hotel New York City Management, Hotel Management
Dear Frank,We're thrilled to hear that you found our hotel cozy, comfortable, and quiet, creating the perfect setting for a romantic getaway. It's fantastic that you enjoyed the proximity to various attractions, restaurants, and the vibrant atmosphere of the area. We appreciate your positive feedback and look forward to welcoming you back for another memorable stay. Have a safe trip, and thank you for choosing us!Regards,Heritage Hotel New York City Management
