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Hotel Hugo

4.5 star property
Family-friendly 4.5-star hotel near Chelsea Piers

Choose dates to view prices

Photo gallery for Hotel Hugo

3 bars/lounges, rooftop bar, rooftop bar
3 bars/lounges, rooftop bar, rooftop bar
Front of property - evening/night
3 bars/lounges, rooftop bar, rooftop bar
Property amenity

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Room service
  • Gym
  • Pet-friendly

Explore the area

View in a map
525 Greenwich Street, New York, NY, 10013
  • Place, Holland Tunnel
    ‪1 min walk‬
  • Place, Hudson River Park
    ‪3 min walk‬
  • Place, Washington Square Park
    ‪11 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪18 min drive‬

Room options

Superior King Room

  • Sleeps 2

View all photos for Deluxe Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(12 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(37 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room (Double Double)

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Superior Room (Double Double)

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room (Double Double)

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Deluxe Double Room (Double Double)

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe King Room Non Smoking

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Deluxe King Room Non Smoking

  • Sleeps 2

Superior Double Double

  • Sleeps 4

Deluxe Double Double

  • Sleeps 4

View all photos for Superior King Accessible

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Superior King Accessible

  • Sleeps 2

Deluxe King Accessible

  • Sleeps 2

View all photos for Loft Suite ADA

Living area

Loft Suite ADA

  • Sleeps 2

Superior Double Double ADA

  • Sleeps 4

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About the area

New York

Manhattan stay.Within a 15-minute walk of this Manhattan hotel, you'll find Hudson River Park and Washington Square Park. Whitney Museum of American Art and The High Line Park are also within 2 miles (3 km).

What's nearby

  • Holland Tunnel - 1 min walk - 0.1 km
  • Hudson River Park - 3 min walk - 0.3 km
  • City Winery - 3 min walk - 0.3 km
  • Washington Square Park - 11 min walk - 1.0 km
  • New York University - 11 min walk - 1.0 km

Getting around

  • Houston St. Station - 6 min walk
  • New York Christopher St. Station - 9 min walk
  • LaGuardia Airport (LGA) - 39 min drive

Restaurants

  • ‪Westville - ‬3 min walk
  • ‪Ear Inn - ‬1 min walk
  • ‪Sweetgreen - ‬2 min walk
  • ‪Felix Roasting Co. - ‬1 min walk
  • ‪Just Salad - ‬2 min walk

About this property

Hotel Hugo

Family-friendly 4.5-star hotel near Chelsea Piers
Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 3 bars/lounges. Event space at this hotel measures 500 square feet (46 square meters) and includes conference space. A 24-hour fitness center, a rooftop terrace, and multilingual staff are also featured at the luxury Hotel Hugo. Parking is available for a fee.

This 4.5-star New York hotel is smoke free.

  • 122 guestrooms or units
  • 18 levels
  • 3 bars or lounges
  • 500 sq ft of conference space
  • 46 sq m of conference space
  • Childcare (surcharge)
  • Terrace on the roof
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site
  • Coffee shop
  • Dining venue
Hotel Hugo offers 122 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels, first-run movies, and pay movies.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • High chair

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (USD 55 per day)
  • Self parking on site (USD 55 per day)
  • Onsite parking options include a garage

Food and drink

  • Daily continental breakfast available 7:00 AM to 1:00 PM for a fee: USD 18 to 26 per person
  • 3 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • First-run movies
  • iPod dock
  • Pay movies

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 75.00 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 51.64 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Bicycle storage
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Nearby fitness center access
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 18.00 to 26.00 per person
  • Self parking fee: USD 55 per day
  • Nearby parking fee: USD 55.00 per day (656 ft away)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Hugo
Hotel Hugo New York
Hugo Hotel
Hugo New York
Hotel Hugo Hotel
Hotel Hugo New York
Hotel Hugo Hotel New York

Hotel Hugo Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 498 out of 1003 reviews
Rating 8 - Good. 233 out of 1003 reviews
Rating 6 - Okay. 133 out of 1003 reviews
Rating 4 - Poor. 81 out of 1003 reviews
Rating 2 - Terrible. 58 out of 1003 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kathryn

Stayed 1 night in Aug 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Skyler

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Aug 2025

6/10 Okay

Swati

Definitely not a 4 star hotel.
Stayed 4 nights in Aug 2025

10/10 Excellent

Gina

Stayed 2 nights in Aug 2025

4/10 Poor

Priyanka

Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Hugo was great!

Hotel Hugo was excellent. Would stay there again for sure. I particularly enjoyed the cafe off the lobby and the roof top bar which has amazing views of the Hudson and downtown.
Stayed 1 night in Aug 2025

10/10 Excellent

Susie

Stayed 2 nights in Aug 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Emily, Colorado Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had a view of a wall. For $350 I hoped for better. My room was also next to the utility closet where the cleaners would hang out with their music on. Many doors opening and closing made it hard to sleep. The amenities and roof top bars are available to the public making it not as valuable to me.
Stayed 1 night in Aug 2025

8/10 Good

Cynthia

Liked: Cleanliness, staff & service
The hotel was fine - not great, but fine. Very young clients for the most part. Rooms quite small, but perfectly efficient. The thing that makes this property really good is the staff and service. They are extremely helpful, cheerful and kind. Can’t say enough good about them. Great Soho neighborhood - parking within two blocks - plenty of dining options.
Stayed 2 nights in Aug 2025

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We like the quiet location and the hotel is clean and comfortable. Food options limited but there are restaurants in walking distance. The room was basic but clean and the bed and pillows were great!
Stayed 1 night in Aug 2025

10/10 Excellent

Jania

Stayed 1 night in Jul 2025

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Hugo Rooftop

Excellent Rooftop .
Stayed 1 night in Aug 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for price! Great location.
Stayed 5 nights in Jul 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a great location! The room was exactly what I was looking for, very clean, modern and comfortable.
Stayed 1 night in Jun 2025

10/10 Excellent

igor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient location, clean and comfortable, good breakfast/dining options
Stayed 2 nights in Jul 2025

10/10 Excellent

Nicholas

great
Stayed 1 night in Jul 2025

10/10 Excellent

Naomi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always a terrific stay, comfy bed & nice staff

I’ve never been disappointed by Hotel Hugo- and I’ve stayed there at least six times for trips of 2-5 nights each time. The rooms are the perfect size, and by NYC standards are pretty spacious (especially compared to another very popular hotel a few blocks away). The room AC was blasting in the hot humid summer thank goodness, and the hotel staff are so friendly (also there’s comp cold brew which was yummy). Only negative is the food at the rooftop bar was very average.
Stayed 5 nights in Jul 2025

8/10 Good

Alyssa

Stayed 1 night in Jul 2025

8/10 Good

Jessica, Pittsburgh

Liked: Cleanliness
Was nice, lacked any thrills, for price was good. Location was awesome
Stayed 2 nights in Jul 2025

2/10 Terrible

Walid

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
I am writing to express my deep disappointment with our recent stay at your hotel. Upon arrival, we were shocked to find the room in unacceptable condition — it was dirty, the sink and phone were not functioning, and the so-called fridge wasn’t working either. We immediately reported these issues to the front desk, and while the reception staff initially promised to waive our resort fees for the inconvenience, only two nights were removed upon checkout — despite the problems persisting throughout our stay. This was not only misleading but also reflects very poorly on your customer service. Overall, this experience was far below what we expected, and we left extremely dissatisfied. I hope you take this feedback seriously and take the necessary steps to improve both your facilities and your service.
Stayed 4 nights in Jul 2025

8/10 Good

Roberto, Los Angeles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and location. Busy rooftop venues make elevators crowded and slow.
Stayed 3 nights in Jul 2025

8/10 Good

Miray

Stayed 2 nights in Jun 2025

8/10 Good

Meagan

Business traveller
Liked: Cleanliness, staff & service
Hotel Hugo was decent. I would stay here again, but nothing amazing. When I first went into the room it had a bit of a funky smell, so I sprayed some perfume around to help. The outlets didn’t work in some areas, the TV sound wouldn’t work, and the ceiling in the bathroom was in rough shape. Other than that, it was fine. Good room size, convenient location for me, felt safe, etc.
Stayed 3 nights in Jul 2025