While I was surprised by the 4 pm check-in time (most hotels are 3 pm) and had to wait until a bit after 4 to check in, the staff was pleasant enough. The room was small but that's normal in NYC. unfortunately, there were long black hairs remaining in the shower, no drinking cups, and the sink drained VERY slowly. I alerted the front desk to there being no cups and the drain problem, and by the time I came back in the afternoon, the problems had been solved! When reserving the room I requested a room at the end of the hallway for more chance at quiet, and received it - great. I was also on the top floor (12), which helped, except for the longer elevator wait (only one elevator). Breakfast was fine, although the choice of hot dog pieces for the morning, instead of more customary bacon or sausage, was odd. Great access to multiple subway lines and Herald Square. I would stay here again!