Ratings based on 1,704 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 20, 2024
The hotel itself was very nice, and the room was cute, albeit small (taken up almost entirely by the king sized bed.) The elevators were weird and super confusing – there were no buttons inside the elevators, just LCD screens to select floors on the outside. We definitely struggled with them. Additionally, check-in is not until 4:00 PM, which I didn’t discover until I received an email the day before, so we has to find additional time to kill. We tried to check in early, but they did not have a room to give us. They also didn’t have anywhere to wait if your room wasn’t ready. The lobby is just six freestanding desks, no counter, no couches. That part was frustrating, because we really wanted to rest after walking around all day and we had nowhere to go (short of paying to go eat in one of their restaurants). One of the amenities of staying here, which we ended up not using, was $30 credit to their on site bar. If they had told us about that, we could’ve gone there and used it while we waited. But there was no mention of it until we were actually able to check in, and we already had plans for the evening, so we did not have a chance to use it.
Comment from Hotel Management
Apr. 21, 2024 by Director of Guest Relations, Hotel Management
Hey Meredith, We appreciate you for choosing us and pointing out the things that make us great and the things you wish were different. We are grateful for all the feedback that helps us improve going forward. Thank you for staying with us, and we hope that you will give us another chance the next time you are in New York.Sincerely,Nicola AbateDirector of Guest Relations
by A traveller
Posted Feb. 1, 2024 on Expedia
Comment from Hotel Management
Feb. 3, 2024 by Director of Guest Relations, Hotel Management
Hey Christy, We loved your rating and appreciate you choosing Moxy Times Square for your time in New York. We look forward to hosting you again, so we hope you revisit soon!Peace + Love + MOXYNicola AbateDirector of Guest Relations
by A traveller from Vancouver
Posted Jan. 31, 2024 on Expedia
As advertised. Good value for central manhattan.
Comment from Hotel Management
Apr. 2, 2024 by Director of Guest Relations, Hotel Management
Hey Zafar, Thank you for making Moxy Times Square a part of your travel plans. We are happy to know you had an enjoyable experience and that you appreciated the good value we offer to our guests. It was a pleasure hosting your visit, and we hope to see you again soon. Peace + Love + MOXY,Nicola Abate,Director of Guest Relations
by A traveller
Posted Jan. 31, 2024 on Expedia
Comment from Hotel Management
Feb. 1, 2024 by Director of Guest Relations, Hotel Management
Hello Keshni, Thanks for your recent stay at our hotel. We appreciate the time you took from your day to rate your visit. We are always grateful for feedback that helps us better serve our guests. Thanks again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Peace + Love + MOXYNicola Abate,Director of Guest Relations
by A traveller
Posted Jan. 30, 2024 on Expedia
The bed wasn’t that great .
Comment from Hotel Management
Jan. 31, 2024 by Director of Guest Relations, Hotel Management
Hi Hyacinth, We appreciate your high rating and hope that you had an overall pleasant stay with us. However, our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. Thanks for your feedback. We hope you will give us another chance to provide you with the relaxing visit you deserve.Peace + Love + MOXYNicola Abate,Director of Guest Relations
by A traveller
Posted Jan. 30, 2024 on Hotels
Comment from Hotel Management
Feb. 1, 2024 by Director of Guest Relations, Hotel Management
Hi Ryan, Thanks for the wonderful rating! We are thrilled we met your expectations for a pleasant stay at Moxy Times Square. We hope to have the pleasure of doing so again on your next visit to the area.Peace + Love + MOXYNicola Abate,Director of Guest Relations
by A traveller
Posted Jan. 29, 2024 on Expedia
Comment from Hotel Management
Jan. 31, 2024 by Director of Guest Relations, Hotel Management
Hello Linda, Thanks for the feedback. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. We hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Peace + Love + MOXYNicola Abate,Director of Guest Relations
by A traveller
Posted Jan. 29, 2024 on Expedia
We loved the amenities inside the hotel and close by.
Comment from Hotel Management
Jan. 30, 2024 by Director of Guest Relations, Hotel Management
Hey Parker, Thank you for the fantastic rating! We love that you enjoyed what sets us apart here at Moxy Times Square. We hope you’ll come back to see us again soon; it was a true pleasure hosting your visit.Peace + Love + MOXYNicola AbateDirector of Guest Relations
by A traveller
Posted Jan. 28, 2024 on Hotels
Comment from Hotel Management
Jan. 30, 2024 by Director of Guest Relations, Hotel Management
Hey Connie, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Peace + Love + MOXYNicola AbateDirector of Guest Relations
by A traveller
Posted Jan. 28, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Director of Guest Relations, Hotel Management
Hey Breda, Thank you for the fantastic rating! We love that you enjoyed what sets us apart here at Moxy Times Square. We hope you’ll come back to see us again soon; it was a true pleasure hosting your visit.Peace + Love + MOXYNicola AbateDirector of Guest Relations
