Ratings based on 2,254 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from WEST DES MOINES
Posted May 16, 2024
The rooftop bar is truly the star of this NYC hotel. The view is absolutely incredible. I enjoyed the lobby area although when we first arrived the sofa was dirty but it was later cleaned. The rooms were clean and efficient. Overall it is a unique and comfortable place to stay for a few days.
Comment from Hotel Management
May 16, 2024 by SL, Hotel Management
Hi Michael, thank you so much for your feedback. We are glad that you enjoyed your stay with us and that you liked the view at the Roof.Hope to see you very soon!
by A traveller
Posted Feb. 23, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by Pierre N, Hotel Management
Dear Jennifer - We are sorry to hear that we did not meet your expectations. We have sent you an email to find out where we fell short.
by A traveller
Posted Feb. 23, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by Eden, Hotel Management
Dear Lia, Thank you sincerely for taking the time to share your exceptional review of PUBLIC Hotel following your recent stay. We are thrilled to hear that you had a delightful experience with us.Your perfect rating is truly appreciated, and we are glad that our facilities and services met your expectations. At PUBLIC Hotel, we strive to create an atmosphere where every guest feels welcomed and valued, and it brings us immense joy to know that you felt this during your time with us.We hope to have the pleasure of welcoming you back to PUBLIC Hotel soon for another outstanding stay.
by A traveller
Posted Feb. 22, 2024 on Hotels
Comment from Hotel Management
Feb. 24, 2024 by Eden, Hotel Management
Dear Peter, Thank you for taking the time to provide feedback on your recent stay at PUBLIC Hotel. We appreciate your honest review and are glad to hear that overall, you had a positive experience.We're delighted that you found our hotel satisfactory and worthy of an 8/10 rating. Your feedback helps us understand where we excel and where we have opportunities for improvement.We apologize if there were any aspects of your stay that fell short of your expectations. Please know that we take all feedback seriously and will use it to make necessary improvements to ensure that future guests have an even better experience.If there are specific areas you believe we could enhance or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us.Thank you for choosing PUBLIC Hotel, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,Eden JamesPUBLIC Service TeamPUBLIC Hotel
by A traveller
Posted Feb. 22, 2024 on Expedia
Excellent customer service all around.
Comment from Hotel Management
Feb. 23, 2024 by Eden James , Hotel Management
Dear Valued Guest,Thank you for taking the time to share your experience at PUBLIC Hotel! We are thrilled to receive your outstanding 5/5 rating and to know that your stay with us was truly enjoyable.It's always our goal to provide each guest with a memorable and comfortable experience, and we are delighted that we were able to meet your expectations. Your compliments regarding our facilities and services are greatly appreciated by our entire team.At PUBLIC Hotel, we continuously strive to create an environment where guests feel welcomed and well taken care of. Your feedback serves as a source of inspiration for us to maintain and improve upon the high standards we've set for ourselves.We look forward to the opportunity to welcome you back to PUBLIC Hotel in the future for another exceptional stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Eden JamesPUBLIC Service Team
by A traveller from Vancouver
Posted Feb. 21, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by Eden, Hotel Management
Dear Ny-Nam,Thank you sincerely for taking the time to share your exceptional review of PUBLIC Hotel following your recent stay. We are thrilled to hear that you had a delightful experience with us.Your perfect rating is truly appreciated, and we are glad that our facilities and services met your expectations. At PUBLIC Hotel, we strive to create an atmosphere where every guest feels welcomed and valued, and it brings us immense joy to know that you felt this during your time with us.We hope to have the pleasure of welcoming you back to PUBLIC Hotel soon for another outstanding stay.
by A traveller
Posted Feb. 21, 2024 on Expedia
The hotel was really nice worth the price
Comment from Hotel Management
Feb. 23, 2024 by Eden , Hotel Management
Dear Emmanuel,We're thrilled to receive your wonderful 5/5 rating and to know that you enjoyed your stay at PUBLIC Hotel. Your feedback means the world to us!It's fantastic to hear that you found our hotel to be really nice and worth the price. Providing our guests with exceptional value for their stay is always a top priority for us, and we're delighted that you recognized and appreciated it.At PUBLIC Hotel, we're committed to creating memorable experiences for all our guests, and your satisfaction is our greatest reward. We're thrilled to have met your expectations and that you had a pleasant stay with us.Thank you once again for choosing PUBLIC Hotel for your accommodation needs. Should your travels bring you back to our area, we would be honored to host you again for another enjoyable experience.Warm regards,Eden JamesPUBLIC Service Team
by A traveller
Posted Feb. 21, 2024 on Hotels
Comment from Hotel Management
Feb. 23, 2024 by Eden, Hotel Management
Dear Patrick,Thank you for taking the time to share your experience at PUBLIC Hotel! We are thrilled to receive your outstanding 10/10 rating and to know that your stay with us was truly enjoyable.It's always our goal to provide each guest with a memorable and comfortable experience, and we are delighted that we were able to meet your expectations. Your compliments regarding our facilities and services are greatly appreciated by our entire team.At PUBLIC Hotel, we continuously strive to create an environment where guests feel welcomed and well taken care of. Your feedback serves as a source of inspiration for us to maintain and improve upon the high standards we've set for ourselves.We look forward to the opportunity to welcome you back to PUBLIC Hotel in the future for another exceptional stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Eden James PUBLIC Service Team
by A traveller from Valdosta
Posted Feb. 21, 2024 on Expedia
Excellent
Comment from Hotel Management
Feb. 23, 2024 by Eden, Hotel Management
Dear Rodney, Thank you for taking the time to share your experience at PUBLIC Hotel! We are thrilled to receive your outstanding 5/5 rating and to know that your stay with us was truly enjoyable.It's always our goal to provide each guest with a memorable and comfortable experience, and we are delighted that we were able to meet your expectations. Your compliments regarding our facilities and services are greatly appreciated by our entire team.At PUBLIC Hotel, we continuously strive to create an environment where guests feel welcomed and well taken care of. Your feedback serves as a source of inspiration for us to maintain and improve upon the high standards we've set for ourselves.We look forward to the opportunity to welcome you back to PUBLIC Hotel in the future for another exceptional stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Eden JamesPUBLIC Service Team
by A traveller
Posted Feb. 20, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by Eden, Hotel Management
Dear Joshua, Thank you for taking the time to share your feedback regarding your recent stay at PUBLIC Hotel. We appreciate your honesty and the time you took to provide your review.We are glad to hear that you had an overall positive experience during your time with us. Your feedback is important to us as we continuously strive to improve and enhance our guests' experiences.If there are any specific areas where you feel we can improve, please don't hesitate to reach out to us directly. We value your input and are committed to making every guest's stay as enjoyable as possible.Thank you again for choosing PUBLIC Hotel, and we hope to have the opportunity to welcome you back in the future for an even better experience.Warm regards,Eden James PUBLIC Service Team
