Ratings based on 926 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 31, 2024 on Expedia
Comment from Hotel Management
Feb. 1, 2024 by Marco R., Hotel Management
Dear Kristiny,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York
by A traveller
Posted Jan. 24, 2024 on Expedia
Wonderful staff and cleanly. However pictures farrrrr sell this place. Everything feels super cheap and comparable to sleeping in an abandoned auto shop. I couldn’t catch a night of sleep on what felt like cardboard! And paid 30$ for a “rose petal” setup that made my boyfriend and I burst out in laughter due to the one pack of faux roses from dollar general that were thrown on the bed. Could change the channel on the tv because the cable box was place improperly; which management was aware of. I was instructed to get up and point the remote in a certain angle. Basically we made the best of it.
Comment from Hotel Management
Jan. 25, 2024 by Marco R., Hotel Management
Dear Mellisa,Thank you for your feedback. We are sorry we did not meet your expectations on your stay with us. We will use your feedback to improve the guest experience for our future guests. The reason why we (a lot of hotels actually) do not use real rose pedals is because the color transfers to the linen and is then nearly impossible to remove. Should your travels bring you back to the area, we hope we have the opportunity to serve you better.Thank you.Marco RodriguezGeneral ManagerThe Boro New York
by A traveller
Posted Jan. 21, 2024 on Hotels
Comment from Hotel Management
Jan. 22, 2024 by Marco R., Hotel Management
Dear Ashley,Thank you for your feedback.Please accept our sincerest apologies for not meeting your expectations during your stay with us. Please let us know where we have failed you so that we may get it right for future stays and guests.Should your travels bring you back to Long Island City, we would love to invite you back so you can experience The Boro New York without any issues.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York
by A traveller
Posted Jan. 21, 2024 on Hotels
Comment from Hotel Management
Jan. 22, 2024 by Marco R., Hotel Management
Dear Anthony, Thank you for your feedback.We are glad you enjoyed your stay and look forward to welcoming you back again soon.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York
by A traveller
Posted Jan. 20, 2024 on Hotels
Comment from Hotel Management
Jan. 21, 2024 by Marco R., Hotel Management
Dear Raul,Thank you for your feedback.Please accept our sincerest apologies as we fell short on your expectations. I would love to hear what went wrong and how we could of done better as we are always looking for ways to improve our guest experience.We hope that we may have the opportunity to serve you again.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York
by A traveller
Posted Jan. 18, 2024 on Expedia
Comment from Hotel Management
Jan. 19, 2024 by Marco R., Hotel Management
Dear Tamia,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York
by A traveller
Posted Jan. 17, 2024 on Expedia
Comment from Hotel Management
Jan. 19, 2024 by Marco R., Hotel Management
Dear Tamia,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York
by A traveller
Comfortable, not a 4-star hotel
Posted Jan. 15, 2024 on HotelsThe industrial aesthetic and environmental no frills considerations of the Boro Hotel make it efficient. The room was clean and comfortable. However, the furniture, environment, and amenities are not what I would expect for a 4-star hotel. I felt that the nearby Hyatt and Hilton Home2Suites (where I have also stay in the past 3 months) were more comfortable. This was a little disappointing for my 4-star splurge.
Comment from Hotel Management
Jan. 19, 2024 by Marco R., Hotel Management
Dear Emily,Thank you for your feedback.Please accept our sincerest apologies for not meeting your expectations. We will take your comments into consideration as we are always looking for ways to refine our guest experience.If you wish to talk about this further, please do not hesitate to reach out to me at the property.We hope we may welcome you back again soon next time you're in the area.Thank you,Marco RodriguezGeneral ManagerThe Boro New York
by A traveller
Posted Jan. 14, 2024 on Expedia
Comment from Hotel Management
Jan. 19, 2024 by Marco R., Hotel Management
Dear Nandrani,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York
by A traveller
Posted Jan. 13, 2024 on Hotels
Comment from Hotel Management
Jan. 19, 2024 by Marco R. , Hotel Management
Dear Jacqueline,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York
