Note fondée sur 127 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
So disappointed-unless you golf go elsewhere
Publié le 15 mars 2024 sur HotelsVery disappointed-was advertised (even went to main site) as a resort, fitness classes, 2-3 restaurants. We thought it was going to be an amazing location a little more upscale than a nice hotel. We paid extra for 2 free breakfast. Arrived and staff was in a little window office area - nothing nice- restaurant was overpriced and not good-staff was rude and appeared overworked. Was not free breakfast- they gave us 2 $10 vouchers- charge a mando $5 tip so it is $15 to feed to people at an expensive restaurant- paid $25 a night for 4 nights fir resort fee but no resort amenities. No soda machines so if you are thirsty gotta go to bar/restaurant with the rude people. The only nice thing was the balcony area outside the room. If you were in a group that likes to hang out at hotel and chat and have cofffee on porch- I am see this place being good for groups. No elevator for luggage if second floor. The front desk agent told us no cleaning service unless we asked-and didn’t explain to us that we would get new $20 worth of vouchers everyday. So initially we got 2 $10’with no idea if we would get more? And I didn’t really look into at the desk cause I didn’t know I wasn’t getting actual
Breakfast which I paid extra to have included. Also we didn’t put and not disturb on the door since there was no cleaning service we were told, so we were work up by the VERY Sweet cleaning lady! She came everyday and honestly on the Whole property she was the only friendly and kind staff.
par un voyageur
Publié le 4 mars 2024 sur Expedia
The hotel had beautiful rooms. Bed was extremely comfortable. Nice view of the golf course. Staff was friendly.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Ivey, Gestion de l’hôtel
THANK YOU FOR THE AH-MAZING REVIEW AND FOR CHOOSING OUR BOUTIQUE HOTEL AND RESORT! We pride ourselves on our hospitality and the team thanks you for this glowing review.
par un voyageur
Wonderful front staff
Publié le 18 févr. 2024 sur HotelsThe people were wonderful- from the front desk (Jordan and Queen) to the servers/bar staff. The room itself could use a little help though. The bed was great- but carpet and paint seemed dated. There were stains on carpet and paint needed a touch up for sure..
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Ivey, Gestion de l’hôtel
Thank you for choosing our boutique hotel and resort for your home away from home! We pride ourselves on our hospitality and the team thanks you for this glowing review! We're always improving our quality so thank you for your continued support and encouragement for progress. We're on it!
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Very nice hotel. Room was spacious and quiet even with an event happening in the ball room. The furnishings and linens were of a very high quality. We will be staying there agaun when the opportunity presents itself.
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Ivey, Gestion de l’hôtel
THANK YOU We value this revoew and your choice to stay with us! We work hard at this boutique hotel and resort! So glad you relaxed and enjoyed the hospitality from Kiln Creek! Come back soon!
par un voyageur
Publié le 29 janv. 2024 sur Expedia
par un voyageur
Publié le 18 oct. 2023 sur Expedia
The property is beautiful. Very quiet and peaceful surroundings.
The staff is amazing, very help, professional, and friendly.
Commentaires de Gestion de l’hôtel
23 oct. 2023 par Ivey, Gestion de l’hôtel
Thank You Pamela for your 5-star review! Our hospitality staff values your feedback and will continue to make certain that everyone's experience is like yours! Come stay with us again.
par un voyageur
Publié le 23 sept. 2023 sur Expedia
I booked this hotel expecting a true resort stay. There was an event that shut down the restaurant, and there was no advanced notice of that when booking. The heat lamp and fan in the bathroom were broken, and the room smelled a little musty from what appeared to be a small leak from the AC unit or patio door. They advertise room service on their website, but it’s not true room service, just the restaurant sending up take out orders or you going to get them. The hotel was overall pleasant and clean, but disappointing for what I had been expecting.
Commentaires de Gestion de l’hôtel
23 oct. 2023 par Ivey, Gestion de l’hôtel
Thank you Jacqueline for your honesty and positive review of the overall stay. There are moments when our events overlap and we close. I do apologize for the disturbance.We look forward to elevating our experience at NEST for our hotel guests outside of NEST TOGO. Thank you again for sharing all your concerns so we can continue to make the Kiln Creek experience the BEST for all.
par un voyageur
Publié le 24 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
6 juill. 2023 par Ivey, Gestion de l’hôtel
THANK YOU for your stay and time with us at our boutique resort hotel! Take care!
par un voyageur
Publié le 15 mai 2023 sur Expedia
Super Friendly Staff ... however; there were teenage kids hanging out in room next to ours until 2am and a barking dog in the other ... this is the only reason why my rating / review isn't higher
Commentaires de Gestion de l’hôtel
15 mai 2023 par Ivey, Gestion de l’hôtel
Hi LouAnn! This weekend was full of celebrations from prom - to graduation and Mother's Day. The hotel was a little loud, we're usually a laid back hotel - we would lobe to try this again.. in the near future. Book direct and ask for the manager!Thank you for choosing our boutique hotel and resort Next visit we'll get the 5
par un voyageur
Publié le 14 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
14 mai 2023 par Ivey, Gestion de l’hôtel
Thanks John for the lovely 10 out of 10! This has been a GREAT holiday weekend and so glad you chose our boutique hotel and resort!
