2/10 Terrible
Sammy
Travelled with partner
Apr 11, 2025
Check out was at 12 at 10am I left my room and had a couple things left in my room so I can come back and change and leave to the airport when I got back around 10:30 after having breakfast the cleaning staff was in the room and had thrown all my toiletries out and told me I wasn’t allowed back in the room but I still had personal belongings in that room I went to the front desk and the lady was so ignorant she told me but you had taken your stuff out of the room so we assumed you checked out I told her just because my luggage was in my car I still had airport attire in the room and passports in the drawer and if I’m being charged till 12 o’clock they shouldn’t kick me out at 10am with out me physically checking out! After 10 mins of back and forth I was allowed to retrieve my belonging but once again my bag of toiletries was tossed out horrible customer service very bad experience, was also told that they would make it right and reach out to me the next day via email and still haven’t heard anything shame on them
Sammy
Stayed 1 night in Apr 2025